Inbound / outbound voice BPO Noida : www.ienergizer.com
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  1. September 26th, 2008, 05:38 PM Post Count Number #1
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    Inbound / outbound voice BPO Noida : www.ienergizer.com

    iEnergizer
    http://ienergizer.com
    Keywords Voice , Outbound Sales, Inbound, Customer Service

    Company profile:
    iEnergizer is one of the most progressive International Call Centers in Asia pacific region, located in Noida, India. We undertake Business Process Outsourcing (BPO) projects in Voice based & Web based processes as well as provide back office support in Gaming, Finance, Banking etc to leading fortune 500 companies around the world.
    iEnergizer has state-of-the-art campus at Noida spread over 1.2 million sq. ft. with our in house swimming pool, gymnasium, indoor court for badminton, table tennis and front/back lawn for sports.

    Designation
    Executive/ Sr. Executive - Voice (Inbound / Outbound)

    Job Description
    Walk In Interview : Sep 22nd to Sep 26th between 11 am to 1 pm
    We are looking for increasing the bandwidth in our Operations Team Customer Service and Outbound Sales- U.S Credit Card process and are looking for candidates at Executive / Sr. Executive level

    Desired Profile
    Excellent Communication Skills.
    Must be willing to work in night shifts,(24*7 environment).
    Excellent analytical and logical skills.
    Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
    Self Starter with good verbal and written communication skills
    Ability to understand and speak to US customers
    Good interpersonal skills and a good team player

    Experience 0 - 3 Years
    Industry Type BPO/ITES /CRM/Transcription
    Functional Area ITES/BPO/KPO, Customer Service, Ops.

    Education UG - Any Graduate - Any Specialization;Graduation Not Required
    PG - Any PG Course - Any Specialization;Post Graduation Not Required

    Compensation: Rupees 1,50,000 - 2,50,000
    Location Noida
    Keywords Voice , Outbound Sales, Inbound, Customer Service

    Contact
    HR TEAM
    IENERGIZER (Granada Services Ltd)
    A-37,
    Sector-60
    Noida,U.P.,India 201301
    Telephone 91-0120-3245852
    Website http://ienergizer.com
    Job Posted 22 Sep

    Address
    NOIDA - INDIA
    A - 37, Sector - 60,
    Noida 201301, India
    Telephone: 91 120 2580110
    B - 149, Sector - 10,
    Noida 201301, India
    Ph. 91 120 2442056/2057, 2544202/203/207
    E Mail ID. Career@iEnergizer.com
    Last edited by Guest-IJT; December 9th, 2011 at 11:45 AM.
  2. May 2nd, 2009, 08:32 PM Post Count Number #2
    SANDEEP KUMAR GUPTA
    Guest

    Re: back office process : iEnergizer

    Sir,
    sub-req backoffice & out bond process-
  3. December 3rd, 2009, 07:46 PM Post Count Number #3
    Rohit Sharma
    Guest

    Re: Inbound / outbound voice BPO Noida : iEnergizer

    ROHIT SHARMA
    H.NO.-1659, Sec.-15, H.B.C.
    SONIPAT, HARYANA-131001
    +919728721212,+919253835579
    E-Mail:rohit.matrix01 AT gmail.com

    OBJECTIVE:To obtain a responsible and challenging position where my education and work experience will have valuable application.

    Present Profile: Working as a Team leader in inbound process in Matrix Processing House Matrix processing house, An Organization work for Idea Cellular ltd.
    Work Profile:

    - Handing team of 38 Agents. Preparation of Weekly Roaster to maintain Staffing
    - Entertaining the customer queries and complaints and accordingly providing them resolution whenever the agents escalate calls.
    - Escalating the customer’s problem to the Cluster office or Hub.
    - Briefing the agents with all new marketing release on daily basis.
    - Preparation of MIS using customized software on daily basis.
    - Monthly reporting, analyzing and evaluating are also part of responsibilities
    - Preparing and sending daily reports to Clients.
    - Weekly & Monthly Presentation preparation & giving Monthly Quality Review to Clients.

    EXPERIENCE: Two year experience as a Customer care executive in Matrix processing house, An Organization work for Idea Cellular ltd.
    Work Profile:
    - Entertaining the customer’s queries and complaints and accordingly providing them resolution
    - Responsible for Cross Sale enhancement under different campaigns.
    - Escalating the customer’s problem to the Cluster office or Hub.
    - Responsible for getting the customer’s complaints resolved within the restricted SLA (Service Level Agreement).
    - Satisfying & retaining the good customers.

    EDUCATION:
    - Pursuing Graduation from Delhi University
    - 12th passed from Haryana Board of School Education
    - 10th passed from Haryana Board of School Education

    COMPUTER SKIL:
    Knowledge of Word Perfect, Basic, and MS excel.
    Personal Information:
    Father Name Late Sh. S.S Sharma
    Date of Birth 26 July 1987
    Place of Birth Sonipat
    Citizenship India
    Gender Male

    ROHIT SHARMA