Voice process BPO jobs Bangalore : Dell International

[Admin]

Dell International Services
http://www.dell.com

Keywords: EXCELLENT COMMUNICATION SKILLS , GOOD NETWORKING SKILLS , LAPTOP SUPPORT , DESKTOP SUPPORT

TECH SUPPORT OPENINGS IN DELL (VOICE)
Experience:
1 - 3 Years
Location:
Bengaluru/Bangalore
Compensation:
BEST IN THE INDUSTRY

Education:
UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required

Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
22 Sep


Job Description
- Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
- Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
- Escalate problems when unable to resolve customer issues.
- Log and sufficiently document all contacts with customers in designated tools.

Desired Candidate Profile
Bachelor Degree, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
1. Basics of Computers including Operating Systems, hardware and internet .
2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
Exposure to technical support trouble shooting in international call centers will be an added advantage.

Company Profile
About Dell:
-$ 58.2 billion corporation, operating across 6 continents from 28 countries, 80,000 employees globally.
-Pioneer of the Direct selling model
-Premier provider of technology products and services ( primarily Desktops, Laptops and Servers)
-One of the world-s largest PC Manufacturers.
Dell International Services:
-Key driver of the Dell Direct Model
-13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and Chandigarh
-Work spectrum spans R&D, IT, Analytics, Sales and Customer Experience Centres.
-Operates one of the largest captive Customer Experience Centres providing support to Dell customers worldwide.

Executive Name:
CHANDRAKALA

Address:
Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli,
Kormangla Inner Ring Road,
Bangalore,Karnataka,INDIA 560036

Email Address:
chandrakala_shashidh@dell.com

Telephone:
9886043351

Reference ID:
CTS/CANADA

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I am sajith working in a domestic BPO company in bangalore.