Back-office BPO Executive Job Mumbai : www.ugamsolutions.com Ugam Solutions Day-shift, Medical

[Admin]

Ugam Solutions
http://www.ugamsolutions.com

Junior Back Office Executives(Medical)-Day shift
Experience: 0 - 1 Years
Location: Mumbai

Keywords: communication skills, well versed with medical terms

Job Description
To code the open end and other specify questions in a project/survey
To create/append/amend categories or codes
To develop the entire codebook (or all the categories)
To adhere to instructions or standards for coding

Desired Candidate Profile
Any graduate(excluding BE'S) with good communication and analytical skills
0-1 year of work experience
Basic knowledge of MS Office
Well versed with medical terms
Residing in Western Line.

Company Profile
Ugam Solutions is a leading provider of Research & Analytics services, focused on serving the marketing information needs of global enterprises.
Our services include Data Collection, Survey Programming, Data Processing, Verbatim Management (coding of open ended responses), Report Writing and Panel Support Services. With over 800 persons under one roof, and expertise in a wide variety of industry standard technologies, Ugam is the largest provider of outsourced services to the off shore Market Research industry in the world.

Address:
Ugam Solutions
PRISM Tower, B-Wing, 6th Floor
Malad Goregaon Link Road,
Goregaon - West
Mumbai,Maharastra,INDIA 400062

Email Address:
chelsea.fernandes@ugamsolutions.com

[Guest]

RESPECTED SIR
I AM PLEASED TO INFORM U THAT I AM A WELL TRAINED DOCTOR FROM BHARTI VIDYAPEETH PUNE. I COMPLETED MY BHMS IN YEAR 2002 AND SINCE THEN I HAVE WORKED IN A NUMBER OF REPUTED AND SOCIETY ORIENTED HOSPITALS.

I AM ATTACHING MY CV HEREWITH AND I HOPE U WILL GIVE ME A CHANCE TO PROVE MY CAPABILITY.

THANKING YOU

DR SHAISTA
9892033650

CURRICULUM VITAE
NAME: DR SHAISTA
ADDRESS: 21 NL ROAD NEAR NATIONAL DAIRY BANDRA WEST MUMBAI
CONTACT NO: 98929033650/ 9324612898
EMAIL I.D: ummeabdullah17 AT yahoo.com
DATE OF BIRTH: 17/07/1977
NATIONALITY: INDIAN
LANGUAGES KNOWN: URDU, ENGLISH, HINDI, MARATHI, ARABIC
PASSPORT NO:

EDUCATIONAL QUALIFICATION:
EXAM BOARD/ UNIVERSITY PASSING YEAR - CLASS
SSC PUNE 1992 - 1ST CLASS
HSC PUNE 1994 - 1ST CLASS
BHMS PUNE 2002 - PASS
MSCIT MUMBAI 2009- DISTINCTION

EXPERIENCE:
1) GANGAVNE CLINIC
2) CHILLAL CLINIC
3) FATIMA NURSING HOME
4)GUPTE NURSING HOME
5) BKJ POLYCLINIC

I HOPE YOUR ORGANISATION WILL GIVE ME A CHANCE TO PROVE MY SINCERITY AND DEDICATION TOWARDS THE WORK.

DR SHAISTA SHAIKH

DATE: 18/7/09- MUMBAI

[Guest-IJT]

Posting resume for the position in clinical data management. Below is the resume of mine.


CURRICULUM VITAE

NAME : VAIBHAV DEEPAK DIVEKAR

ADDRESS : A –2, 201, Apramey Co. Ho. So., Kanchan Pushpa Complex,
Near Suraj Water Park, G. B. Road, Kasarwadavli, Kavesar,
Thane West - 400607.

CONTACT : Mobile. No. 9833429612

DATE OF BIRTH : 2 July 1980

EMAIL ID: divekar.vaibhav@gmail.com , divekar_vaibhav@hotmail.com
To be part of the organization and to use the best of my knowledge and skills that enhances the growth and the betterment of the organization of which I would be a part.
Want to achieve all possible heights of success with hard work, intelligence and dedication by using all my skills, knowledge and experience.

DESIGNATION : Lead- Data Management.
WORK EXPERIENCE : Experience of around 3 years in Clinical Data Management.
CURRENT ORGANISATION : SIRO Clinpharm Pvt. Ltd

CORE PRINCIPAL ACTIVITIES:

Data management activities on assigned projects in a timely and efficient manner by adhering to corporate worldwide safety standards (WSS), Pfizer data standards (PDS) and Global SOPs and standard process in OPD.
Review and provide input to Project Data Management Plan
Create study specific Data Management Plan (DMP) including the individual components.
Declare data management systems ready for go-live by ensuring that all DM systems, documentation, validation checks, programming, access, availability and performance are in place to start the enrolment of subjects in the clinical study.
Design and deliver agreed status reports at a global level and study level
Archive all necessary information for audit purposes according to quality and security requirements, to ensure reliable and timely retrieval of documentation and information.
Calculation of error rate based on the quality control findings.
Providing resolution to issues within the group and provide hands-on training on applications/ processes to team members.
Worked as a primary contact of assigned protocols and performed the database release in record time with an error rate of 0%.
Review and provide the feedback for Protocol, CRF and database before starting of the project for the proper capture of data and to avoid the System related discrepancies in future.
Responsible for the development and communication of data management project plans, including timelines/milestones and database set-up, study conduct and closeout.
Maintaining protocol level documentation of data management activities.
Identify validation procedures in Oracle Clinical based on specification documents, CRF, and/or protocol. Test and execute validation procedures
Prepare study documentation like validation procedure specifications, Level-1 corrections documents, CRF filling guidelines etc. for the assigned study.
Run break blind/TDES.
Database testing.
Perform database audit as part of Quality Control.
Enhance technical skills relevant to Data Management.
Track metrics specified in the data management plan (DMP) or equivalent document.
Provide feedback to the clinical team on protocol and CRF.
To attend project teleconference with study team.
Contribute to investigators and other project meetings.
Provide inputs if any proactively to improve the process. Provide support to update guidelines.
Drives mistake proofing processes to ensure that error rates are minimized and to improve quality for assigned studies.
Identifying training needs within the group.
Planning of Training strategy and quality parameters
Involved in Training for most of the Client applications.
Involved in preparation of the Quality documents as per client’s quality requirements.

OTHER ACTIVITIES:

Ensure tracking sheets are completed on time and provide data for calculation of metrics as and when required.
To duly complete all trainings (online and instructor lead) on time.
Be compliant with all client procedures & SOPs.
Timely escalation of all potential performance and deliverable issues to the supervisor.
Create, maintain and assume accountability for a culture of high customer service.
To be well versed with audit preparedness plan.
To take on additional responsibilities proactively or as assigned by the supervisor.
Ensure that all required activities/ processes are documented to ensure being audit compliant.
Create, maintain and assume accountability for a culture of high customer service.
To take on additional responsibilities proactively or as assigned by the supervisor.
Drive standardization and documentation of best practices & share best approaches across teams.
Suggesting innovative ways to simplify daily activities.


PFIZER TRAININGS:
All the applicable SOP/ Policies training: (CT01, CT02, CT03, CT11, CT22, CT24, CT29, DMB01,DMB05, ADM02, CT06, ID-REG09, DMB03, CT19, DMB05, ADM01, CT27, AEM01, REG05, REG17)
Function related systems/ Applications training: (OPD overview, Activity tracker, Insight online Tutorial, Oracle Clinical 4.5.3, RighTrack II, Clinrepnet, Integrated Review, Eclipse, Elara, Introduction to MedDRA and WHO-Drug, ARISg).
Regulatory trainings: Handling Sensitive Information, 21CRF Part 11.
Instructor Led Trainings: TDES, Lab Data Reviewer, Oracle Clinical (All activities related training, I*Net, OCRDC 4.5 classic, OCRDC PDF, DMP, DQCP, DFA, Study start up activities, Study Conduct activities, Study Closeout activities, Lab activities)

OTHER TRAININGS:
Good Clinical Practice –ICH GCP
Information Protection plan
Records Retention and Disposal
LDM Activities Training

EXTERNAL TRAININGS:
Management Development Program- Training conducted by Mr. Vasant Limaye at Garugmaachi.
Communication and Corporate Grooming Workshop –Training conducted by Mr. Kamal Malhotra.
Client Communication workshop –Training conducted by Mr. Pravin Sathe.

COMPANY : Torrent Pharmaceuticals.
DESIGNATION : Medical Representative.
WORK EXPERIENCE : 2 Years
COMPANY : Stiefel India Pvt. Ltd.
DESIGNATION : Medical Representative.
WORK EXPERIENCE : 6 Months

To meet Healthcare professionals and get the prescriptions generated.
To achieve set targets for all brands of product for sales for monthly, quarterly and annually.
To develop and maintain good relations with the doctors and distributors of the company.
Organizing Patient Education programs and CMEs for Healthcare professionals for providing more knowledge of company’s different range of Products.
Handling the stockiest and maintaining proper inventory. Checking availability of products at retail stores as well.
Maintaining good interpersonal relationship with the team members to perform best of our abilities.
To train new joinees and provide the on field training.

Bachelor in Pharmacy from [Mumbai University]

Got promotion as Lead – Data Management- SIRO Clinpharm Pvt. Ltd. (Apr-2008)
Recognition of Outstanding Performance in the Detailing Contest – Torrent Pharmaceuticals (July 2004)
Secured First prize in Pharma exhibition – Rx festival in second year B.pharm (Dec 2001)

Decision Making
Team work
Planning and Prioritization
Client focus
Hard working
Attitude and commitment towards work
Adaptability to new environments
Interpersonal skills
Conceptual thinking
Persistent and flexible approach

DATE : 17-May-09
PLACE : Thane


[VAIBHAV D. DIVEKAR]

[Guest]

Name : BRIAN FERNANDES
Qualification : Hsc passed (2011)(58.83%)
Work experience : fresher

[Guest]

Resume
Personal Profile
- Ability to work under pressure with a “Never Say die” attitude.
- Ability to analyze data & derive the root cause.
- Ability to look at things from a different prospective & value add.
Email : singles.daya AT yahoo.com
Name : Shailendra Ingle
Educational Background
Education level : Graduation Field of study: Arts (Sociology)
University : M.K University Graduation date: July 2003.
Technical Background
Diploma in hardware, software & networking (Computers)
Employment History
Company Name : Fidelity Information Services (FIS)
Position Level : Senior Team Member
Specialization : Customer Service
Industry : Sales, Telecommunication & Banking.
Date Joined : 02 April 2008 till date.
Job Responsibilities
- Co-ordinating with the borrower for Certificate of Title which is a legal document having closing date. Matching the information on the documents with the loan data.
- Checking whether all the underwriting conditions have been fulfilled.
- Authorizing the loan amount.
- Moving the file back to underwriting if any changes to the terms and conditions of the loan.
Company Name : Reliance Info streams Pvt.Ltd.
Position Level : Sr CSA
Specialization : Customer Service
Industry : Telecommunication
Date Joined : 28th July 2006 Date left: 18 March 2008
Work description : E-mail unit. Dealing with customer queries, complaints in the form of emails.
Process handled :
Customer care/Chairman’s office
Snail Mails
NRI (email from US and Canada)
Legal TRAI (issues pertaining to Telecom regulatory authority of India)
Blackberry
Broadband
Company Name : Contec Airflow Pvt. Ltd
Position Level : Site Supervisor
Specialization : Site Supervison
Industry : MMRDA (Bandra Worly Sea link Project)
Date Joined : 12th March 2004 Date left: 20 May 2006
Work description : Site Supervision
To Conclude :
I consider myself well versed with the customer services scenario and operations management. I am confident of my team building and coaching abilities to drive the numbers and results excel in performance and sustain the same with constant improvements of knowledge and learning.

[Guest]

RESUME
Mrs. TANUJA .DUBEY
CARRER OBJECTIVE
To work in a challenging and creative environment and effectively contribute towards the goals of the organization.
To continuously enhance my knowledge and skills for organization and personal development.
To be an effective team player and a responsible leader. I like to accept challenges and fulfill them.
ACADEMIC QUALIFICATION
DCA From Sterling Mgmt.Byculla..
HSC PASSED.
APPEAR FOR TY BA.FROM SWAMI VIVEKANAND COLLEGE MIRA ROAD
WORK EXPERIENCE
Worked with “ Shri Ram Cooling Services” Elphinstone Road.(Mumbai)Franchinse of Pepsi Whirlpool,Carrier & Coca-Cola, as a Customer Care Exe with Computer Operating (1997 to 2003.march)receiving call from Customer and solving out their Problems online..
Worked with “Delta Services” Lower Parel.(Mumbai)”Franchise of Reliance India Mobile call centre”as a Tele caller + Team leader for (Outbound and inbound Call services,C-Sat,C-Verification,Bill Payment,ILD-Barring,Mdn-Mismatch,.Sp-Calling,Post-Paid,Prepaid,Undil-Call,Etc._(Fin one prog with oracle prog format)solving prob by clarification of bill.(From May 2003 to Nov 2006.dec)
Calling the Customer as per the process Requirement & giving,Online solutions to the customer for their disputes. We also working for the fraud cases of the company and tracing out the fraud customer recovery the Bad debts of the Company.
Worked for Gandhi College Distance Education Mira road.(Mumbai) As a Off.Asst cum Comp.optr.(Aug.2007 to April 2008.)
Worked for Fly high Institute of Computer Education as a Computer Faculty + Venue Mrktg at (Neemuch M.P.)June 2008 to Aug 2008.
Worked for Mapari Tours and Travels..for Railway E ticket,Air ticketing,Tour Pax.,Rent a Car.as a Counter Sales Exe…in Mumbai (Mira Road) from sep 2008 to April 2009.
Worked for Purnima Classes at Mira Road as a Receptionist Cum Tutor,For English ,Hindi,Marathi Subject for std. 1st to 5th from jan 2010 to may 2010
EXTRA CURRICULAR ACTIVITIES
English Typewriting 60w.p.m
Computer Skills Basic computer Fundamentals Skills MS-operating System
Diploma in Computer Accounts.
PERSONAL TRAITS
Hard Working
Good grasping power.
Good listner.

[Guest]

what is shift time?

[Guest]

GANESH.B.PATIL
E-MAIL : LOVEGANESH84 AT YAHOO.IN
OBJECTIVE
To utilize and apply my skill, knowledge and experience working with an esteemed organization
WORK EXPERIENCE
FIRST ADVANTAGE PVT LTD. (6TH JULY 2010 – PRESENT)

First Advantage (Formerly known Quest) is among India's leading Back Ground Screening companies.
Senior Associate – Operations (Client Servicing)
- Ensure high level of Client satisfaction
- Coordinating with client
- Ensuring consistent quality of delivery
- Timely delivery of periodic status reports
- Handling client queries
- Coordinating within various teams/functions to ensure seamless Client delivery.
ATLAS DOCUMENTARY FACILITATORS PVT.LTD MUMBAI
27TH NOV 2006– 30TH JUN 2010
Atlas documentary facilitators Pvt Ltd is sister concern company of HDFC bank and office is at Chandivali.
Junior Debt Management Officer [Credit cards collection]
- Coordinating with customers payments
- Helping to develop positive approach towards payment on time
- Manage to solve customers’ queries
- To approach customer towards their payments
- Always helping the colleagues

ACADEMIC EDUCATION
- Pursuing MBA from Sikkim Manipal University
- Passed T.Y.B.COM from Mumbai University in the year March 2004
- Passed H.S.C from Maharashtra State Board in the year Feb-2001.
- Passed S.S.C from Maharashtra State Board in the year March – 1999.
COMPUTER EDUCATION
Can operate Computers in different Operating Systems, have good knowledge of Microsoft Office.
Ms-CIT (Word, Excel, PowerPoint, Internet based applications)
Has good command over Excel formulas
HOBBIES AND INTERESTS

Listening to Music.

[Guest]

CURRICULUM VITAE
---------------------------------
NAME : Nakul Shashank Awsare

EDUCATIONAL

QUALIFICATIONS : B.COM ( Mumbai University -1990)
Diploma in Foreign Trade Management from Garware Institute
Of Career Education and Development affiliated to Mumbai
University in April 1994.

Diploma in Hospital & Healthcare Management from National
Health Management Institute in the year 1996.

WORK
EXPERIENCE : Worked in Vodafone Back office since May 2011

till 02/12/11 as Customer Service Agent.
Working in Ambre Watches India Pvt.Ltd
As a Warehouse and Logistics Supervisor since July
2009 till May 2011.
Previously working in the same capacity in Ganga

Watches Pvt. Ltd ( sister concern of Ambre Watches
India Pvt. Ltd since December 2005

1) Worked as a Customer Care Officer in Convergys India
Service from December 2004 till March 2005.
2) Worked as a Market Researcher in Indica Research PL
From April 2004 till November 2004.
3) Owned a Pharmacy and worked simultaneously as a

Hospital Administrator in Dr. Kashibai Hospital &
Nursing Home from February 1999 till December 2003.
PRESENTLY 1) As a Customer Service Agent attending and resolving
Issues of Vodafone Corporate and Individual

Customers.
PREVIOUS JOB
RESPONSIBILITIES :
1) As A Warehouse and Logistics Supervisor :
Time to Time Stock taking on weekly and monthly
basis.
Checking of Invoices & Challans before dispatching
Inventory to Local/Outstation outlets.
Preparation of Invoices /Challans as and when
required.

Ensuring dispatch of goods to outstation outlets by
Courier agencies like BlueDart, AFL :,etc.

Checking of inward consignments as per packing
list/ invoice.
Preparation of Stock Report of Warehouse/ Outlets/ despatch
details and reporting of the same to concerned departments.
2) As a Customer Care Officer in Convergys India Services
Attending and solving various issues of AT & T
customers.

3) Worked as a Market Researcher on various projects for
American Express, Orange, Loop mobile( then known
As BPL.

4) As a Hospital Administrator handling of Day to Day
Functioning of the Hospital.
5) As A Pharmacy Owner looking after the overall working
Of the pharmacy such as handling counter sales of medicines,etc.
Time to time inventory check regards expiry date, quantity, etc
And ordering of the same as and when required and upkeep of
The same.

Having experience in MS. Office, Excel, Net surfing, etc.

[Guest]

I am apply for the post of Back office.