Name Of the Institute: Systems Valley Pvt Ltd (systemsvalleyacademy.com)
Location Of The Training Institute: Kozhikode
Training Offered : Microsoft Training

http://www.systemsvalleyacademy.com/...lications.html

Applications in Microsoft Dynamics CRM 4.0 :

Language(s) : English
Audience(s) : Information Workers
Level : 200
Technology : Microsoft Dynamics CRM 4.0
Type : Course
Delivery Method : Instructor-led (classroom)

OVERVIEW
About this Course
This three-day instructor-led course, Applications in Microsoft Dynamics CRM 4.0, provides students with the necessary tools to use Microsoft Dynamics CRM 4.0. The course focuses on the user interface and application functionality, specifically : Sales, Marketing Automation, Service, and Service Scheduling.

Audience Profile :
This course is intended for individuals that plan to implement, use, maintain, or support Microsoft Dynamics CRM in their organization. The course is intended for service schedulers, administrators, office managers, CEOs, and consultants who want to gain foundational knowledge of the application functionality.

At Course Completion :
After completing this course, students will be able to :
** Use the Microsoft Dynamics CRM user interface and application terminology
** Develop basic and advanced navigation and record maintenance
** Access the Microsoft Dynamics for Outlook functionality, including synchronization
** Perform planning and budgeting tasks related to marketing campaigns
** Create and manage customer lists
** Create marketing campaigns
** Manage campaigns and track campaign responses
** Create and maintain account, contact, and activity record management
** Schedule, administer, and define services
** Use the advanced find functionality to evaluate customer data
** Access and maintain contracts, cases, the knowledge base, and queues.
** Create and manage accounts, contacts, leads, opportunities, and activities.
** Use the sales functionality, including lead, opportunity, quotes, orders, invoices, and the product catalog.

COURSE CONTENTS :
Module 1 : Introduction to Microsoft Dynamics CRM
This module explains how creating and implementing a CRM strategy provides overall value to an organization. It explains how Microsoft Dynamics CRM supports a successful strategy through a set of modules organized by functional area : sales, marketing, and service. This module also explains how Microsoft Dynamics CRM is installed and used in your environment.

Lessons
** Gaining a competitive advantage through CRM
** Microsoft Dynamics CRM Modules
** Microsoft Dynamics CRM Server and Client Options
** Balancing Usability and Reporting
** Microsoft Dynamics CRM User Interface
** Getting Help
** Multi-Language Support in Microsoft Dynamics CRM
** Multi-Currency Support in Microsoft Dynamics CRM
** Personalizing the CRM Experience
** Setting Personal Options

After completing this module, students will be able to :
** Explain the benefits of using Microsoft Dynamics CRM to support a CRM strategy.
** Identify the major modules within Microsoft Dynamics CRM.
** Identify the different types of server options and end-user clients available for deploying and accessing Microsoft Dynamics CRM.
** Describe the user interface.
** Identify how Microsoft Dynamics CRM supports companies that operate in global environments with multi-language and multi-currency support.
** Identify how to personalize Microsoft Dynamics CRM to meet specific interface needs.

Contact Us :
Systems Valley Pvt Ltd
Elite Arcade
Chakkorathkulam
Nadakkavu
Kozhikode - 673 011
Kerala, India