www.shradhaindia.org ITES/Call-center/BPO training Course : Delhi, Bangalore, Hyderabad, Chandigarh

[Admin]

Sharda HRD Private Limited
ITES/Call-center/BPO training Course : Delhi, Bangalore, Hyderabad, Chandigarh

http://www.shradhaindia.org

Company profile:
The SHRADHA GROUP consists of companies with excellence in activities ranging from manufacturing to business solutions to human resource training.

The company provides solutions to business organizations for improved growth and harmony through interventions in human resources and business processes.

ITES Training and Human Resource Development

SHRADHA HRD is currently the preferred training partner for call centers, software giants and manufacturing companies. Key areas of core competency include:
- C.A.R.E. Program
- Work place Communication - Spoken, written
- Presentation; Time Management
- Leadership Training; Entrepreneurship Training
- Self empowerment; Stress Management
- Train the Trainer Program
- Call Center Training on Voice/ Accents; Customer Orientation; Culture Sensitization & telephone etiquette
- Business and Social Etiquette
- Personal Effectiveness; Group Dynamics
- Managerial Effectiveness Training

ITES/Call-center/BPO training Course content:

Voice Improvement and Accent Training
Correcting Thick Accents Foundational Phonetics
Neutralizing Mother Tongue Influence Regulating Rate of Speech
Improving Pronunciation & Fluency Active Listening
Intonations patterns: Correct usage of rising, falling and Fall- Rise Intonations Fluency
Enhance speech quality through word focus, syllable stress and contrastive stress Slang and Phraseology
Listening Skills for various accents
Familiarization with commonly used slang and phraseology

Telephone Etiquette for Customer Care
Telephone- Customer- Quality Service Role plays and case study approach for retentive learning
Adapting Voice modulation for quality communication Customization as per process
Speech Clarity & Rate of Speech High Quality Customer Service
Handling different customers; dealing effectively with specific situations
Active Listening & Comprehension
Eliciting relevant information through intelligent questioning; closing, follow-up
Expecting the Un-expected
Disaster Management & Empathy

Culture Sensitization
Cultural nuances, people, lifestyles etc. vis-à-vis India
Adaptation vis-à-vis adoption: avoid the fallacy of ‘faking’
Customer perceptions & expectations: to understand how people in UK think, behave, act, react etc.
Political structure, Demography, History, Government, Business & Economy etc.
Understanding the life-style, major holidays, sport, cultural nuances, religion
Disaster Management- road rules & etiquette; empathy and soft selling approach

Contact us:

DELHI
Akash Tower A-89 Raja Dhir Sain Marg
(Opp. Iskcon temple) East of Kailash
New Delhi- 110065 India
Phone no.: 91-11-26433628, 26433629
Fax: 91-11- 26237839, 26237842
E- mail: hrd@shradhaindia.org
solutions@shradhaindia.org


BANGALORE
707, 1st Stage Indiranagar Bangalore
Phone no.: 09886143056
E- mail: solutions@shradhaindia.com


HYDERABAD
658 Road No. 3 Banjara Hills Hyderabad
Phone no: 09885481170
E- mail: solutions@shradhaindia.com

CHANDIGARH
DAV College Chandigarh Ph: 09815211447
GCM Sector 11 Chandigarh Ph: 09815211447

[Guest]

Resume
Name :SanmitNeglur

Educational Qualification :Passed Senior Secondary Course
12th std through NIOS
Additional Qualification :Pursuing Final year BCA from perriyar
manyam university