Online Complaints
Introduction
GAIL is committed to provide services to its stake holders to their satisfaction in a transparent manner by up holding the highest values of Corporate governance and ethics.
The Online Complaint System is part of the 360° evaluation GAIL has adopted to not only to ensure outstanding performance of individuals but also that of the units, divisions and departments of GAIL and that of GAIL as a 'Corporate Citizen'.
Our endeavor is to uphold and ensure implementation of our core organizational values. However, if due to any unprecedented reasons, you find that there is / are reason(s) to improve, then please lodge a complaint.

http://www.gailonline.gov.in/final_s...omplaints.html

GRIEVANCE REDRESSAL FORUM
If the complaint is regarding redressal of grievance relating to employees, then we request you to approach the authority concerned of the ‘ Redresal Forum’.

CUSTOMER RELATION MANAGEMENT
For customer related complaints for entering your complaint in ‘CRM Module’ (Customer Redressal Mechanism).
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VIGILANCE COMPLAINTS
For complaints regarding vigilance viz. corruption, forgery, cheating, misappropriation, favors, willful negligence, reckless in decision making, blatant violation of systems and procedures, irregularities and exercise of delegated powers
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Obtain Access Code:
Register Complaint

Contact Us:
GAIL Offices
GAIL (India) Limited
Petrochemical Marketing Group
GAIL(INDIA) Limited
GAIL Bhawan , 16 Bhikaji Cama Place, R K Puram
New Delhi - 110066