Online help for departmental user
This online help page helps a departmental user in processing application forms(service requests) submitted by the citizen. The page consists of the following subsections:
** A brief introduction to AP Online
** Definition of key terms related to AP Online
** Guidelines to assist in request processing

http://www.aponline.gov.in/apportal/...uide.htm#intro

LOGIN
User ID
Password

Guidelines to assist in request processing
(a) General guidelines
The organization user should be well versed with all the entries of the application form i.e. he/she should know which entry is mandatory and which is optional so that he/she can detect flaws in the users application form. In case of any problems/trouble with the system (if, for example the organization user is not able to view the application form) the organization administrator should be intimated at the earliest who should in-turn contact the portal administrator.

(b) Guidelines for processing applications which do not need online attachments and do not require online certificates to be attached
As mentioned in the previous section, every form has to be submitted to and processed by an organization user. The organization user in turn can process these requests depending upon certain pre-requisites and hence render services to the citizen.
In order to process requests made by a citizen certain pre-conditions must be satisfied:

(a) The departmental user must have a valid user id and password
(b) The departmental user must be enabled to process the request

In order to start processing the request, the organization user must login through the screen shown below:

Contact :
the portal administrator.
Government of India
Andra predesh