www.firstrandbank.co.in FirstRand Bank Mumbai Recruitment 2012

[mariammal]

Name of the Bank : FirstRand Bank ( firstrandbank.co.in )

Careers :
Much of FirstRand’s success lies in its entrepreneurial culture and its belief that people are our single most important resource. In keeping with that culture FirstRand recruits self-starters who have a passion for what they do. We empower them, hold them accountable and reward them appropriately. We value diversity in our people, particularly if it contributes to innovative thinking.

https://www.firstrandbank.co.in

We are continually searching for talented individuals who share our values and can grow with us. If you are such an individual, please register and apply for vacancies listed on this site that you believe match your skills, qualifications and ambitions.

FirstRand integrated its Human Resources Management System. All returning job seekers who have not yet registered on the new site, will be required to do so. We assure you that this will be well worth the effort as you will now be able to view all available vacancies across most of the Group's franchises and Corporate Centre through a single access point.

About us :
FirstRand provides banking and insurance products and services to retail, commercial, corporate and public sector customers in South Africa and several African countries. The Group’s track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The Group is differentiated by its owner-manager culture and executes its strategy through a portfolio of leading franchises; Rand Merchant Bank (RMB), First National Bank (FNB), and WesBank.

FirstRand Bank,
TCG Financial Centre,
Plot No. C-53,
G-Block,
Bandra Kurla Complex,
Mumbai
400 051

[Guest-IJT]

Name : Rashmi.P
Email : rashmisimha87 AT gmail.com
Designation / Skillset : fresher
instrumentation engineer

Resume :
E-mail : rashmisimha87 AT gmail.com
Career Objective :
To work efficiently and effectively as well as grow with a prestigious organization in any field so as to achieve self realization and accomplishment of organizational goals.
Educational Qualification :
Examination
School/
college
Board/
University
Year of
Passing
Result.
B.E
(Instrumentation
Technology) M.S.RAMAIAH INSTITUTE OF TECHNOLOGY
VISVESHWARIAH TECHNOLOGICAL UNIVERSITY
JUNE- 2011
55%
P.U.C-II. Seshadripuram composite pre –university college
Yelhanka
,Bangalore Pre University
Education
Board, B’lore.
Apr-2006.
69.16%
S.S.L.C.
Sri Vani Girls High School,
Bangalore.
Karnataka
Secondary
Education
Board, B’lore.
Apr-2004.
85.12%

Declaration : I do here by declare that the above mentioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Place : Bangalore

RASHMI.P
-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4274797
Date & Time : 20th Jun 2011 4:06 AM (UTC)
IP Address : 117.192.99.208
Browser Info : Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; InfoPath.2; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Predicted Country ;: India

[Guest]

Ms. Pradnya G. Bhusari
E-mail : bhusari.pradnya2 AT gmail.com

PROFFESSIONAL OBJECTIVE :
To be a part of any organization where my competence is utilized to the maximum in assisting the organization to achieve its corporate objective and enable myself to grow professionally and look forward to a satisfying and rewarding career.

EDUCAIONAL QUALIFICATION :
DEGREE UNIVERSITY YEAR OF PASSING PERCENTAGE
S.S.C MUMBAI UNIVERSITY 2003-04 67.20 %
H.S.C. MUMBAI UNIVERSITY 2005-06 63.20 %
B.COM (ACC & FINANCE) MUMBAI UNIVERSITY 2009-10 AGGRIGATE 73%
TECHNICAL QUALIFICATION :
MS-CIT (Ms-Office, Ms-Word, Ms-Excel, Ms-PowerPoint, Ms-Access & Internet & multimedia)
Oracle 11
Microsoft CRM 3.0
Tally 6.3

OTHER SKILL :
English Typing AT 30w.p.m

EXTRA CURRICULAR ACTIVITES :
Travelling, Listening Music & Reading
Learning new interesting things
WORK EXPERINECE :
Eureka Outsourcing Solutions Limited
Customer Care Executive June 28, 2010 to Feb 4, 2011. (7 ½ months)
Reason for leaving : For a suitable job in my field of expertise.
Muthoot Finance Ltd.
Accounts Assistant Feb 07. 2011 till date
Job profile :Independant assessment and appraisal of loan proposals, accounting entries, handling cash, investment advising, councelling for allied products like gold coins, insurance, traveldesk.
JOB PROFILE
- Independant assessment and appraisal of loan proposals.
- General ledger posting , preparation of various vouchars posting accounting entries of all income & expences in system
- Preparation of cash book statement , bank reconciliation statement , various daily report
- Work as Cashier & handling cash , preparation of cah reciept talling cah with system daily
- Investment advising
- Councelling for allied products like gold coins, insurance, traveldesk
- Maintaining the various register like Vault Register Denomination register cash scroll cheque record
- register
All activities were full of responsibilities and done with perfection so that all the process are done in time and no queries come from head office. All activities were subjected to be done with a meeting done with Emerson clients for good flow and output.

[Guest]

sir i want to bank jobs

[ShettyShamla]

SHAMLA .D. SHETTY
E-MAIL- shettyshamla AT yahoo.com

PROFILE
Sharp ability to acquire technical knowledge and skills rapidly. Hardworking with the ability to work well both independently and in a team.
OBJECTIVE
To associate myself with an organization, that promises a creative and challenging career in progressive environment, to enhance my knowledge and skills and be a part of the team that excels in work towards the growth of organization.
To enhance my career with an organization that provide excellent training and to put the best efforts in playing a dynamic role in shaping the fortune of the organization.
WORK EXPERIENCE
1) L&T Infotech, Navi Mumbai – 15th December 2010 – till date.
Profile : Service Desk Analyst, Chevron SBU.
Project Details : The PAD Service Desk is the single point of contact within the IT organization for users of Chevron which belongs to PAD IT Services. It is the focal point for reporting Incidents and making Service Requests. Service Desk owns the incident throughout resolution.
Roles and Responsibility :
Service Desk Analyst :
- Provide L1 Support for SAP, JDE and BAS clients.
- Creating, Unlocking and resetting password tickets for SAP and JDE systems
- Resolving the User issues at L1 Level for which Service Desk has access
- Escalation of incidents and service requests to Level 2 support groups if a knowledge base entry does not exist
- Acknowledge incident or service request, create incident record and record the details
- Monitoring, tracking and communication of the incident status to the customer when requested
- Resolution and recovery of incidents if a published solution is available in the knowledge base
- Taking ownership for the remedy tickets, ensure that tickets are assigned to correct group
Shift Coordinator :
- Responsible for coordinating the activities for the specific shift
- Coordinating with the Level 2 analysts to collect more KBs for the Service Desk so that the customer issues will be resolved at the Service Desk level
- Reviewing and publishing the process documents in the e-room and to ensure the accessibility to the team members
- Monitor the remedy tool and co-ordinate with the Remedy team in case of any performance issues with the remedy
- Handling planned, unplanned and emergency outages
- Interacting with the clients and meeting their technical expectations by providing On – Call Support
- Coordinate hand-off reports between shifts
- Communicate with Service Desk Analysts for day to day issues
- Escalate Service Desk issues to the Project Manager
Internal Process Trainer :
- Training the newcomers and updating the team members with the changes that occurs within the process.
- Ensuring Team Members are aware of all the updates which are important on daily basis to avoid escalations or comeback.
- Handling, reviewing and updating the Knowledge based documents.
2) Convergys India services BPO (P) Ltd (INTL) – 13th September 2007 to 10th December 2010.
Profile : Sr. Customer service representative.
Roles and Responsibility :
- Was working for Australian inbound Process
- Handling customer queries and resolving their problems as per FCR.
- Use to take escalation calls incase the customer is irate and unhappy due to certain reason
- Use to handle OJT batch of minimum 15 people and assist them to enhance their process knowledge and groom them to resolve customer queries with customer service skills.
- Conducting training sessions for level 1 support, new Customer Service Representatives and associates
ACADEMIC QUALIFICATION
Qualification College/School University Year Percentage
B.Com Karmaveer Bhaurao Patil Mumbai University 2007 73%
college, vashi..
H.S.C Smt. Radhikabai Meghe Mumbai board 2004 74%
Vidyalaya & Junior college
S.S.C Smt. Radhikabai Meghe Mumbai board 2002 73%
Vidyalaya & Junior college
Additional Qualification : Have completed 3rd semester in MBA HR about to finish the 4th i.e. the final semester from Welingkars Institute of Management.

[Guest]

NEHAL SHAH
Email : shahnehals AT sify.com
EXPOSURE TO THE BANKING/FINANCIAL SECTOR WITH REPUTED BANKS, INDUSTRY HOUSES, INSURANCE, IN INDIA
15 YEARS EXPERIENCED SENIOR FACILITY ADMINISTRATION PROFESSIONAL; QUALIFIED MBA, FINANCE, 1ST Class,
SERVING WITH REPUTED INSURANCE COMPANY AT MUMBAI AS ASST. VICE PRESIDENT
Competencies :
- Administration & Facility Management.
- Man management skills, strong Interpersonal skills
- Ability to deliver given tasks within specified timelines
- Able to cope with work pressure in multi-cultural environment
- Work in groups without friction and achieve results
________________________________________
Objective : Seeking career opportunity as Vice President/HOD in dynamic, growth oriented organizations in the banking/financial sector where experience and competencies can streamline organizational capabilities for achieving corporate objectives.

PROFESSIONAL EXPERIENCE
AEGON RELIGARE LIFE INSURANCE CO. LTD. Mumbai
Asst. Vice President - Facility & Infrastructure
Reporting to : Head of Infrastructure & Facility , assisted by 18 subordinates.
Deliverables :
- Administering facilities of different verticals viz. Real Estate, Projects, across India in conjunction with Head of Infrastructure & Facility.
- Managed operating budget for facility operations.
- Selecting, negotiating and contracting with vendors for facility management requirements.
- Formulating, implementing and monitor internal business processes; conducting periodic audits and highlighting deviations to reduce business risk.
- Initiating employee opinion surveys to gather feedback on facilities services levels.
- Ensuring cost optimization for facility management services.
- Developing new process for smoothening work processes; generating facility management & maintenance MIS.
- Nurturing effective partnership with outsourced service providers to ensure SLAs performance.
Contributions :
- Obtained Star Award 2009, for “Cost Control” for, saving Rs. 30 million in vendor contracts.
- Obtained CEO Award 2010 for enabling annual saving of Rs. 67 lacs through implementing wireless solution for telecommunication for new set of branches
- Planned and rolled out 118 branches w.r.t. branch Infrastructure, ensuring rollout within time and budget.
- Successfully installed wireless EPBAX model for all 60 branches commissioned in 2010-11.
- Organized all initial Infrastructure procurements through online reverse auction, effecting savings of over Rs. 30 million till date.
- Setting up Infrastructure manuals : Policies & Process for the company.
ABN AMRO BANK NV - Mumbai
Asst. Vice President- Facility & Infrastructure
Reported to : Head of Administration, assisted by 8 subordinates.
Contributions :
- Prepared budgets & supervised facility management services.
- Coordinated for Audits & Compliance
- Involved in Group Sustainability reporting for the India group
- Prepared property business proposals for management approval.
- Coordinated with Financial Control for all P & FMS related cost allocation to respective business units.
HDFC ASSET MANAGEMENT CO. LTD. Mumbai
Senior Manager - Administration
Reported to : Chief Financial Officer, assisted by 6 subordinates.
Contributions :
- Supervised property leasing; oversaw projects across India..
- Procured Capital Equipment for locations across India.
- Coordinated with parent HDFC Ltd. IT dept. for procurement and maintenance of IT equipments.
- Facilitated travel arrangements, supervised car fleet management, telecommunication,, stationary, security, hotel management, AMC contracts..
- Responsible for yearly audit.
BNP PARIBAS. Mumbai
Deputy Manager - Administration
Reported to : Head of Administration assisted by 8 subordinates.
Contributions :
- Supervised and monitored General Expenses and CAPEX.
- Travel arrangements, car fleet management, telecommunication , guest house, stationary, security, record management centre
- Prepared monthly MIS reports.
- Processed vendor bills, resolved deadlocks/disputes.
- Arranged purchase of administration department for capital equipments across India.
- Responsible for inspections & audit.
- Supervised all India AMC contracts.
EARLIER ASSIGNMENTS
NRC LTD. (Mumbai)
Corporate Profile : A Duncan Goenka Group company with turnover of Rs. 500 Cr.
Sr. Officer Accounts (Oct.1998 to Nov.2000)
Reported to : Financial Controller, assisted by 6 subordinates.
Contributions :
o In charge of the entire General Accounting, Contract Accounting, Provident Fund & Gratuity Fund sections.
o Responsible for Statutory Compliances with respect to Income Tax, Professional Tax.
o Payment of Gratuity Act & Employees Provident Fund & Miscellaneous Provisions Act.
o Coordinated inspections & audit.
BELL CERAMICS LTD. (Vadodara)
Corporate Profile : A company of the Jatia Group with turnover of Rs. 200 Cr.
Executive-Accounts (July 1996 to Sep.1998)
Reported to : Senior Manager, assisted by 2 subordinates.
- Supervised contracting, control of creditors' ledgers, preparation of cheque of creditors & payment control.
- Designed and implemented T.D.S certificate issue system.
- Collaborated in account finalization, coordinated with auditors for statutory/tax audit.
EDUCATION
- MBA, Finance, 1st Class (72%), 2nd in College, 1996 - IBMA, University of Pune
- M.Com. 2nd Classl.(53%) 1993 - M.S.University (Vadodara
- B.Com. 2nd Class. (59%) 1991 - M.S.University (Vadodara)
TRAINING
- Personality Development
- Negotiation Skills

[Guest]

Gunjan Pandya
E-Mail : gunjanpandya AT rediffmail.com / gunjanpandya26 AT gmail.com
CAREER CONSPECTUS
7 years of cross functional experience
- Six Sigma Project (Lean) professional, with a flair for identifying & adopting emerging trends & addressing industry requirements to achieve organizational objectives and profitability norms.
- A dedicated professional with proficiency in streamlining business processes, defining continuous improvement processes, realising team member’s strengths and driving powerful performance to conquer any obstacle.
- Expertise in coordinating with other departments like I.T. and operations to assist in developing and implementing processes in line with the pre-set guidelines of Quality Monitoring.
- Deftness in implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the Service Levels.
- Adeptness in providing guidance and leadership to staff in accordance with specified program objectives.
- Exceptional communication, presentations & mentoring skills with distinguished abilities in leading teams for implementing business continuity plans, procedures and service standards for business excellence.
CORE COMPETENCIES
- Mapping department requirements and coordinating in developing and implementing processes in line with pre-set guidelines.
- Monitoring the overall implementation of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.
- Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT.
- Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction metrics.
- Improve existing efficiency levels through suggesting process or product related initiatives.
- Liaising with PAN India branches operation teams and IT to understand their process and to help set up new processes within the department.
- Conducting root-cause analysis and taking preventive measures for repeated escalations.
- Leading, training and monitoring performance of the team members for maintaining excellence in the service operations.
- Creating & fostering a healthy environment which facilitates high performance of team members & accomplishments of organisational goals.
CAREER CONTOUR
HDPI –November 2011 till date
Assistant Manager Service Quality (Service Recovery/Complaints team)
- Working closely with the operations managers to achieve qualitative targets.
- Ensuring the process improvement initiatives through system changes, process realignment.
- Develop effective ways to raise levels of operational and customer service performance.
- Establish and maintain effective relationships with all internal and external customer
- Handling various operations and ensuring smooth processing within minimum TAT.
- Measuring performance of the team members, through performance appraisals, thus responsible for team motivation and employee retention.
- Ensuring Service Level Agreements (SLAs) for the process are met as agreed upon with the client.
- Regularly assessing training needs to fill gaps in performance.
HSBC Operations and Processing Enterprise Pvt ltd - : July-Oct 2011
Assistant Manager Service Quality (Mutual Fund)
- Working closely with the operations managers to achieve quantitative and qualitative targets.
- Cascading changes in various processes and procedures and ensuring complete coverage of the floor within target time.
- Measuring performance of the service advisors, through performance monitoring, thus responsible for team motivation.
- Ensuring the process improvement initiatives through system changes, process realignment/ redefining & efficiency management.
- Regularly assessing training needs to fill gaps in performance.
- Develop effective ways to raise levels of operational and customer service performance
- Establish and maintain effective relationships with all internal and external customer
HSBC Operations and Processing Enterprise Pvt ltd - : Oct 2006 -June 2011
Assistant Manager Service Quality
- Handled service quality for 3 teams with a total control span of 52 service advisors.
- Working closely with the operations managers to achieve quantitative and qualitative targets.
- Cascading changes in various processes and procedures and ensuring complete coverage of the floor within target time.
- Measuring performance of the service advisors, through performance monitoring, thus responsible for team motivation.
- Ensuring the process improvement initiatives through system changes, process realignment/ redefining & efficiency management.
- Regularly assessing training needs to fill gaps in performance.
- Develop effective ways to raise levels of operational and customer service performance
- Establish and maintain effective relationships with all internal and external customer
Highlights
- Assisted setting up Service Quality team in Vishakhapatnam contact centre.
- Implemented ideas for improving product and process knowledge, sales performance and service quality for the centre.
- Assisted Collections team (Mumbai) in setting up quality monitoring forms and maintenance.-2010
- Received certificate of excellence-2010
- Worked with projects manager in updating GR DIM 2010
- Certificate of Achievements as star of the month received for 3 months in 2010
- Was Awarded Vriddhi award for stream ling process in 2008

HSBC – April 06 – September 2006
Help Desk

- Follow-up on customer enquiries not resolved immediately (FTR not provided).
- Proactively escalate and communicate call center technology issues to appropriate personnel
- Recognize, document and alert the supervisor of trends in customer calls.
- Recommend process improvements.
- Handling teams productivity in absence of team leader.
- Ensuring team performance and guiding team members by conducting training and refreshers on a weekly basis
Highlights
- Champion of the Champion – bronze for overall performance

HSBC – January 2005 – March 2006
Service Advisor (Gold cards and Premier card)
- Delivered world class customer service and built customer satisfaction and loyalty. Premier being the most revenue generating customers, catered to this particular section by providing alternative solutions and ensuring their continued relationship with the bank.
- Provided effective and timely resolution of a range of customer enquiries.
- Strived for one-call resolution of customer issues.
- Attended refresher training to stay abreast of product, service and policy changes.
- Struck a positive and cooperative tone with both customers and co-workers.
- Demonstrated best judgment in the disbursement of adjustments and credits.(reversals and fee waivers)
- Enhanced Customer Experience by providing information on new products and services through up selling opportunities.
- Contributed to constant improvement by sharing and implementing ideas with supervisors and other management staff and peers.
Highlights
- Won award in “239 competition” for good overall performance.
HSBC – June 2004 – December 2004
Service Advisor (Classic cards)
- Attended calls and responded to customer requests.
- Identified, researched, and resolved customer issues.
- Provided alternative solutions to the customers and ensured their satisfaction.
- Provided customers with product and service information.
Highlights
- Awarded Service Excellence in 2004-2005
- Acknowledged as the Best Advisor for consistently being the top performer on quality
SCHOLASTICS
- B. Com (Bachelors of Commerce) from Elphinstone College, Mumbai University, Mumbai in 2000.
- SSC from Gloria Convent Girls high school, Mumbai in 1995.
IT Skills : MS Office, Photoshop & Internet Application.
TRAININGS
Attended Class room Training & On-line training.

- Effective Coaching 2007
- Effective Communication 2007
- Effective Decision making 2007
- Effective management of change 2008
- Effective team leadership 2008
- Effective motivation 2007
- Voice & Accent Neutralization 2005
- Effective team building strategies 2009
- Effective time management 2008
- Emotional intelligence and teamwork (2010)
- Giving feedback to colleagues(2010)
- Techniques for improved Time management (2010)
- Lean training for Quality monitoring evaluation template

[Guest]

Can you please share details on careers with First Rand Bank, India?

[Guest]

Resume of Clifford Fernandez
E-Mail : clifford_fernandez AT yahoo.co.in

Experience Summary :
3 Years 8 Months of IT Experience in SQL Server 7.0, 2000, 2005, 2008, Oracle 10g, 11g, Sybase ASE 12.5 & 15.5
8 Months experience as a Customer Relations Executive at WNS (Vikhroli) Virgin-Atlantic.
Educational Qualifications :
BSc- I.T. from St Andrew’s College Bandra
HSC Science St Andrew’s College Bandra
SSC St Anthony's High School Vakola
Certifications :
MCP MS 070-228 : SQL Server 2000 Enterprise Edition, Installation and Administration
MCP MS 070-229 : SQL Server 2000 Designing and Implementing Databases
MCP MS 070-431 : SQL Server 2005 - Implementation and Maintenance
MCP MS 070-450 : PRO: Designing, Optimizing and Maintaining a Database Administrative Solution Using Microsoft SQL Server 2008
Oracle 10g OCA : Oracle Database 10g Administrator Certified Associate
Oracle 10g OCP : Oracle Database 10g Administrator Certified Professional
Sybase ASE 15.0 Certified : Sybase ASE15.0 Administrator Certified Associate
ITIL ‘V3’ Foundation : ITIL’V3’ Foundation Certified
TRAINING :
Oracle Database 11g : Administration Workshop I Ed 2 (From Oracle Corp)

Employment History :
Company Designation Period
HTC Global Services MS SQL /Sybase DBA 30th May 2011 till date
Raffles Solutions Pvt Ltd.–Mumbai. SQL/Oracle DBA 1st Aug-2006- 10th Nov 2007 & 07 Oct to 28th May 2011
WNS Virgin-Atlantic Customer Service Executive Nov 2005 - July 2006
Technical Experience :
Databases SQL Server 7.0, 2000, 2005Oracle 10g, Pl/SQL, T-SQL.
Platforms MS-Windows 2000/NT/XP, Linux, Unix
Languages/Technologies Known C, C++, C #, Java, VB, Linux, UNIX, MS Access, Office, and Excel.
Strengths Include :
- As a Database Administrator, my responsibilities included the following
o Responsible for the deployment and delivery of SQL Server through its lifecycle. I.e. : From UAT to Production.
o Physical Database design and creation. Devise strategies for Backups, Recovery
o Track status of database through queries on Data dictionary and dynamic performance views
o Troubleshooting of MS SQL database on Windows.
o Handle data export and import
o Provide technical support to application develop teams.
- Excellent communication, analytical and interpersonal skills, and Troubleshooting skills along with the ability to work under stress

Project Details :
1. Project HTC Global Services ( JP Morgan Chase )
Company : HTC Global Services
Client : JP Morgan Chase
Environment : Windows, Linux
Period : 30th May 2011 till date
Role : MS Sql Server, Oracle & Sybase DBA
Description : Providing Production support for MS SQL & Sybase Databases across multiple Locations in JP Morgan-Chase across the US, UK, Singapore, Australia, Bangalore & Mumbai.
Responsibilities : 24/7 support Production for 250+ SQL Managing SQL Databases ranging from a few GB to 1+ TB. Creation of Log-Shipping and Database Mirroring of Production Database sites (For Disaster Recovery). Support and maintenance of SQL Server 2000, 2005 and 2008 Clusters.
Involved in maintenance and administration activities on Sybase Databases with a max size of 500+ GB on ASE 15.5 on Linux.
Involved in maintenance and administration activities on very large Oracle Databases on 10g and 11g.
Achievements : - Completed many Production support activities. Completed Sybase ASE 15.0 Certification on the 31st of June 2011

2. Project ABN AMRO Production Support / IBM
Company : Raffles Solutions Bangalore
Client : ABN AMRO India(ACES)
Environment : MS-Windows 2000/NT/XP, Linux.
Period : 1 Aug-2006- 10 Nov 2007 & Oct 2009 Onwards to 28th May 2011
Role : DBA
Description Raffles Solutions is a leader in the field of Outsourcing IT professionals to various MNC’s. Was released to IBM to manage and provide support to one of their major Projects namely ABN-AMRO Bank. ABN-AMRO is one of the heavy weights in the Banking Sector. In India it has its main offices and support sites at various locations all over the country. Places which include Mumbai, Chennai, Delhi, Mangalore, Hyderabad etc. Was place at the ABN-AMRO Lower-Parel as an IBM DBA to manage their MS SQL and ORACLE Databases of various sizes. Due to the sensitive nature of the site, 24/7 support was provided.
Responsibilities :
- Backup (Hot, Cold, export) and Recovery.
- Created, Configured Physical Standby Database.
- Database tables and Index analysis
- Monitoring Database Growth.
- RDBMS Tuning.
- Responsibilities onsite are Remote Administration of 58 Production Databases, of varying sizes up to a 280 GB VLDB. These databases are located all over the country from Delhi to Chennai.
- Installation and Patching of SQL Server, Database Creation and Maintenance, Backup and recovery maintenance, Growth Analysis & Performance Tuning, SQL Server database rebuild after a disaster. Maintenance of a SQL Cluster Server.
- Knowledge Sharing and Training of new recruits with regards to SQL Server.
- Creation of Log-Shipping and Maintenance of DR Database sites (For Disaster Recovery).
- Database Mirroring and Database Replication.
- Documentation, Attending of Change Advisory Board Meetings for Changes to Production Environment.
- Report Creation and Analysis.
Achievements : - Received more than a dozen Client and employer appreciation letters.
3. Project Virgin-Atlantic
Company : WNS Global Services
Client : WNS Virgin-Atlantic
Environment : Windows
Period : Nov 2005 - July 2006
Role : Customer Service Executive
Description : WNS Global Services is a leader in Project and process Out-Sourcing. Its Clients include International Air Carriers like Virgin-Atlantic, British Airways,and Scandinavian Airways etc.
Responsibilities :
Direct correspondence with Virgin Atlantic Passengers via e-mail. Interaction with various Departments within Virgin Atlantic Airways with regards to baggage, complaints, language translation etc. E-mail sorting and passing to the Departments responsible.
Achievements : - Achieved and surpassed the required targets and Incentives on a regular basis.

Personal Details :
Passport Number G1197608 valid till 30th November 2016
Date of Birth 16th March 1982
Marital Status Single
Nationality Indian
Pan Card Number AAIPF4559K
Last Salary 7,00,000 INR Per Annum

[Guest]

Resume
SHWETA V BEHRANI
EMail : shwetabehrani AT gmail.com

Professional Profile :
Budding Marketing professional with a postgraduate degree in Marketing from Welingkar Institute of Management & Research, Mumbai.Strong communication, interpersonal, relationship management and analytical and Problem Solving Skill. SelfMotivated,SelfConfident and Quick Learner. Ability to work with team as well as individually.

Academia :
Post Graduation Diploma in Business Administration in Marketing from Welingkar Institute of Management & Research, Mumbai in March 2012 (secured 1st class).
Advanced Diploma in Business Administration from Welingkar Institute of Management & Research, Mumbai in September 2010 (secured 1st class).
Diploma Course in IATA from Transworld Academy, Mumbai in Oct 2006 (secured 1st class).
Aviation & Hospitality Management Diploma Course from Air Hostess Academy, Mumbai in July 2005 (secured distinction class).
Class 15th (Commerce stream) from Periyar University in March 2009 (secured 1st class).
Class 12th (commerce stream) from Mumbai University in Feb 2004 (secured 2nd class).
Class 10th from P.M.M.Inner Wheel School (Maharashtra Board) in March 2002 (secured 1st class).

Internship :
Worked as Marketing trainee with Edge Marketing Pvt. Ltd., (duration 8 weeks) as a part of PGDBA.
Worked as front office executive with Rodas an ecotel hotel,(duration 8 weeks) as a part of Aviation & Hospitality Management Diploma Course.

Work Experience :
Company Name : Mahadev Traders
Designation : Sales Manager
Duration : 1st August 2009 to 31st December 2012
Job Responsibilities :
Achieving team targets, Team Management, Payment Collection, Maintaining DSR, Inventory Management, Distribution management.

Company Name : Cleartrip Travel Services
Designation : Unit Manager
Duration : 1st September 2007 to 31st Dec 2008
Achievement :
Had joined Cleartrip as Customer Service Executive in January 07 and got promoted to Sr. Customer Executive in March07 and wef. September 07, I was designated as Unit ManagerRetail.
Was sent to Hyderabad in the month of December and January to set up Cleartrip Retail counter at Hyderabad Airport.
Designation : Customer Service Executive
Duration : 23rd Jan 2007 to 31st August 2007

Company Name : Live well Aviation Services Private Limited
Designation : Ground Hostess
Duration : 3rd August 2006 to 31st December 2006

Company Name : Spanco telesystems & Solutions Limited
(Air India ReservationsInternational Process)
Designation : Customer Service Associate
Duration : 12th January 2006 to 31st July 2006

Computer Proficiency :
Basic knowledge of MS Office Suite, basics of hardware and internet application.
Have worked on CRS like Abacus, Amadeus, Galileo and Artica.

Personal Dossier :
Date of birth : 15th Dec 1985.
Marital Status : Married
EmailId : shwetavbehrani AT gmail.com
Languages known : Hindi, Marathi, English, Sindhi & German (Beginner’s level)