www.denabank.com Recruitment 2012 Dena Bank : Business Correspondent Coordinator

[muthukalee]

Name of the organisation : Dena Bank ( denabank.com )
Name of the post : Recruitment for Business Correspondent Coordinator in 2012

DENA BANK, SLBC, GMO, AHMEDABAD

Applications are invited for post of Business Correspondent co-ordinators on contract basis. (HQ will be at Regional offices)

Vacancy in Gujarat State and Union Territory of Dadra & Nagar Haveli and Union Territory of Daman

Name of the post : Business Correspondent co-ordinator

Total Vacancy : 09

Eligibility : Ex- Bankers, who have completed 10 years of banking experience, having satisfactory track record and good health

http://www.denabank.com//viewsection.jsp?lang=0&id=0,48

Remuneration : Rs.10000/-(Rupees Ten Thousand only) per month

Conveyance : Rs. 2000/- per month fixed

Engaging Authority : Field General Manager on the the recommendation of Regional Manager

Duties :
I) To monitor overall functioning of BC.
Ii) To co-ordinate the BC, base branch and TCS to ensure successful implementation of the Financial Inclusion Plan.
Iii) To ensure the terms and condition of the agreement executed by the bank and the BC are complied with.

Application forms can be downloaded from our website and please apply to the concerned Regional Offices as per the jurisdiction given below on or before 31.12.2011

Dena Bank Ahmedabad
Regional Office
1st Floor, Dena Laxmi
Building,
Ashram Road
Ahmedabad - 380 009.

Bhavnagar
Dena Bank
Regional Office
Dena Laxmi Bhavan
Khar Gate
Bhavnagar - 364 001.

Gandhinagar
Dena Bank
Regional Office
1st Floor, Dena Laxmi
Bhavan,
Sector - 16
GH - 4
Gandhinagar.

[Guest-IJT]

Name : Diana
Email : diana.v.dcosta AT gmail.com
Designation / Skillset : Trade Operations Officer
Respected Sir/Madam,
I have a professional experience of 6 years and 11 months in Banking and Financial sector with extensive expertise in Trade Settlement and Client Services. During my tenure, I have successfully demonstrated key responsibilities like, managing teams, coordination between different management levels and departments, developing procedures, setting/reviewing service standards and deliverables. Major skill sets include Operations Management, Process Re-Engineering and Client Relationship Management.
Attached is my resume for your kind reference. If necessary, I would be glad to provide any further information you might need regarding my candidacy.
You can reach me at +91 9769691230 or via e-mail at diana.v.dcosta AT gmail.com. I am available for attending the interviews and also for taking up the assignments with immediate effect. Thank you for your kind attention and consideration. I look forward to hearing from you very soon
Sincerely,
Diana D’costa

Resume :
Career Aim : Looking for an opportunity to contribute in the growth and advancement of the company with strong background of proven ability to work with management and enhance my skills, knowledge and experience.
Areas of expertise include :
Operations Management - Client Relationship Management - Leadership - MIS Reporting - Process Re-Engineering
Professional Experience :
I. Organization : JP Morgan Chase India Pvt. Ltd., Mumbai, INDIA
Period : January, 2006 – May, 2011
Profile : Client Trade Support (November, 2007 – May, 2011)
Process Manager : February, 2011 – May, 2011
Team Supervisor : July, 2008 – January, 2011
Team Member : November, 2007 – June, 2008
Responsibilities Included :
- Involved in re-engineering and re-development of processes to further efficiency gains and effective team operations.
- Resolving client enquiries by liaising with various internal teams like RM, Network, Settlements, Lending, FX, Coacs and Processing.
- Daily monitoring and trade reporting to clients. Also, keeping clients abreast of new changes and practices across all Global markets.
- Participate in client conference calls and recording them on the issues log.
- Assisting in setting up operational procedures for any new client offering. Engage product service groups in discussions to ensure flawless delivery to clients.
- End to End process responsibility and managing all exceptions.
- Preparing training module and updating procedural manuals, task checklist to ensure that every activity is documented and kept current.
- Create strong resiliency and backups within the team.
- Involved in ad-hoc projects including system implementation.
- Prepare and publish MIS (KRIs and KPIs) to senior management on monthly basis.
- Assisted in preparing and implementing Business Continuity Plans.
- Suggested preventive controls to minimize the associated operational risk.
- Facilitate timely setup of settlement instructions on ALERT.
- Exercise leadership within the unit through daily interactions : team meetings, one-on-one meetings, participation in compliance and oversight meetings.
Achievements :
- Officially moved to Client Servicing role to carry along the Settlements expertise. Had been to Dallas for 4 weeks to migrate a new process which has been successfully transitioned to Mumbai.
- Created processing efficiency by increasing Straight Through Processing.
- Worked on realigning activities to the concerned teams thereby eliminating waste activities and reduce human intervention.
- Consistently a top rated performer. Also, achieved client satisfaction ratings.
Profile : Trade Settlement Specialist (January, 2006 – October, 2007)
Responsibilities Included :
- Ensure timely settlement of trades across Asia Pacific region.
- Liaise with the sub custodians in overseas on enquiry and issue related to trade settlement.
- Daily reconciliation of Cash breaks and Asset breaks and resolving the same after due investigation.
- Investigate all trade mismatches referred during pre-matching by sub-custodian and reporting to Customer Service Officers.
- Liaising with brokers for securities lending products, under directed and discretionary programs.
- Facilitate opening of Custody accounts for clients.
- Handholding cross border and transition trades.
- Creation and maintenance of static data related to securities.
- Respond to Customer Service Officers on clients' inquiries.
- Tracking ageing items and seeing them through to resolution.
Achievements :
- Received “Above and Beyond” award for exhibiting qualities supporting JPMC values.
- Awarded with “Zing Star of the Month” many a times for handling high volumes and volatile markets.
II. Organization : Hong Kong and Shanghai Banking Corporation, Mumbai, INDIA
Period : September, 2005 - November, 2005
Profile : Merchant Support Staff
Responsibilities Included :
- Reviewed Merchant documentation, creating load form for setting up of new Merchant.
- Liaise with Merchants to obtain pending documentation for Merchant setup and charge back related issues.
- Assist Merchants in query resolution.
- Obtain feedback from Merchants on service standards and generate MIS reports to appraise management in decision making.
- Process Merchant statement on day-to-day basis and reconcile discrepancies.
- Monitoring and updating of assets held for Merchant servicing.
- Provide support to American Express Bank for new Merchant setup.
- Assigned and monitored daily activities of field staff to ensure proper job allocation.
III. Organization : ICICI Prudential Life Insurance, Mumbai, INDIA
Period : June, 2004 - September, 2005
Profile: Customer Service Assistant
Responsibilities Included:
- Updating and altering customer database.
- Prepare covering letters for the various forms requested by the customers.
- Maintaining counts of new prospects received on daily basis.
- Tracking hourly counts of work done by executives.
- Authorizing switches in Life Asia system on daily basis.
- Resolving client enquiries.
Achievements:
- Gained recognition as the Best Performer of the year 2004.
Computer Proficiency:
Well versed with Lotus Notes, Mainframe systems, Windows, MS Office - Word, Excel, PowerPoint and Internet Application.
Academic Qualifications:
Bachelor of Commerce from Mumbai University, INDIA in the year 2004

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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4386903
Date & Time : 19th Jul 2011 6:46 AM (UTC)
IP Address : 116.73.172.184
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB6.5; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; eSobiSubscriber 2.0.4.16; InfoPath.2)
Predicted Country : India

[Guest]

VISHAL KUMAR
vishalbanti84 AT gmail.com
With reference to your Advertisement in ------------- dated --------- undersigned present myself as an important incumbent for the same.
I am submitting to express my keen interest in the position of <position vacant> in your company.
Review of my credentials will indicate that I am a qualified and high performing individual with excellent professional and technical skills achieved via rich cross-functional exposure across the industry. I am an innovative thinker, able to apply analysis and creativity to problem solving. I am a highly personable, self-motivated and diligent individual with flexibility to adapt to new situations.
As a Business Development Professional, I am competent in managing the entire spectrum of Service Excellence, Backend Operations Management, Quality Compliance and Team Management. Presently spearheading as Customer Consultant with AIRTEL.
My competencies include Relationship Management, Team Management, Planning and Implementation, Process Migration, Strategic Management, Brand Management and Quality Control. Driven by high energy levels and professional competence I am confident of making visible contribution to company’s growth and profitability objectives.
A tour through my enclosed resume shall take you through the details and I am confident, in my credentials you would find a perfect fit for the said job. Thanks for sparing your time.
Thanking you in anticipation, for an opportunity to be a vital part of your organization.

BUSINESS DEVELOPMENT PROFESSIONAL
Seeking a position to utilize my skills and abilities in an Industry that offers professional growth while being resourceful
PROFILE
- Result oriented professional with 3.5 years of rich cross-functional experience in managing the entire spectrum of Service Excellence, Backend Operations Management, Quality Compliance and Team Management. Presently spearheading as Customer Consultant with AIRTEL.
- A keen planner and strategist with proven abilities in addressing operational issues, resolving performance bottlenecks with expertise in devising policies & plans for improving business performance and achieving desired objectives and organizational growth.
- Demonstrated capabilities in managing process verticals with strong background in implementing process improvements and quality initiatives for desired performance levels.
- Self-starter with proven expertise to set up sales operations, establish company brand coupled with excellent track record of driving business operations to profitability in start up, turn around, and high growth situations.
- Self motivated, hard working & consistent with a high degree of flexibility, creativity, resourcefulness, commitment & optimism.
PROFESSIONAL EXPERIENCE
ICORE E SERVICES LTD, BIHAR
Branch Manager/Branch In charge
- Planning & conceptualizing various strategies to achieve business goals of the branch aimed towards the growth in business volumes as well as profitability, ensuring the usage of modernized tools of development, expansion and diversification as per the need and resources available.
- Making fact-based decisions regarding marketing strategy to develop the product as a brand while designing effective and cost-efficient implementation programs based on Customer Analysis, Competitive Analysis, Collaborator Analysis and Industry & Company Analysis. Manage and develop overall expansion strategy.
- Developing a competitive business development and sales strategy, uncovering/ creating new opportunities, identifying dynamic and flexible solutions and managing account activity.
- Responsible for managing the team while providing them training for the professional & work developments. Maintaining timely MIS & database reflecting the trends & developments of the company regarding sales, business development, vendor reconciliation, etc for budgetary & strategic review to enhance the business of the company.
- Generating business from various channel partners for the company while establishing healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.
AIRTEL
Customer Consultant
- Handled complaints of the customers and forwarding the same to the operations for resolution and providing assistance and overall man management; also handle dissemination of information and updates
- Handled customer escalations and coordinate with other departments to resolve issues and successfully undertaking Data Analysis, developmental activities & Personality developmental activities.
- Undertaken Client Coordination through weekly conference calls. Accountable for quality calibrations to bridge the variances in quality. Designing structures and methods to develop quality based and time efficient processes.
- Accountable for direct customer interactions while handling escalations in order to analyze the gaps in services offered to the customer and analyzing qualitative developmental aspects of the process.
- Mentored new associates while gaining experience of providing complete on the job trainings. Prepared & maintained daily productivity MIS and liaison with management regularly for strategic review pertaining to process performance and initiating corrective actions as per requirement.
,
HERO HONDA
Trainee Counselor

Trainings Undertaken
- Attended three days of training of science technology and Entrepreneurship Park in Ludhiana.
- Completed summer internship training of 8 weeks on The Promotion Strategy of Sudha in the company Barauni Dairy.

ACADEMIA
MBA in Marketing & HR 2011
Bhutta College of Engineering & Technology
B.A. (Honors) in History 2008
Indira Gandhi National Open University, New Delhi
Higher Secondary Certificate 2004
Bihar Intermediate Education Council
Advanced Diploma in Software Engineering Technology
National Institute of Information Technology
Technical Skills;: DTP, Tally

[Guest]

I DO THE WORK OF ACCOUNT