www.kennametal.com Shared Services Pvt Ltd Bangalore : Help Desk Analyst, Voice process

[Admin]

Kennametal Shared Services Pvt. Ltd
http://www.kennametal.com

Keywords: Technical Support on Windows, MS Office

Company Profile
Kennametal Inc.(NYSE: KMT) is a premier tooling solutions supplier in the world with operational excellence throughout the value chain and best-in-class manufacturing and technology. Kennametal strives to deliver superior shareowner value through top-tier financial performance.
Kennametal is the market leader in North America in metalcutting tools and is second in Europe and worldwide. It is the undisputed global market leader in tools for the mining and highway construction industries. Kennametal serves a vast array of end markets, including industries such as aerospace, automotive, construction and farm machinery, power generation and transmission equipment, home appliances and oil and gas exploration.

Help Desk Analyst - Voice process
Experience: 3 - 8 Years
Location: Bengaluru/Bangalore

Job Description
Provide support for requests submitted via phone, email, fax, Remedy tickets, and walk-ins. Responsible for logging, monitoring, and updating service requests tickets, and providing periodic updates to the requestor.Responsible for resolving all first level requests and where possible, second level requests.


Desired Candidate Profile
Minimum of 2-3 years work experience with workstation hardware, software and operating systems with an emphasis on software analysis, and complex troubleshooting. Background with PC, Laptops and handheld software management. Working knowledge in integrated Windows products and software management. Background with policy compliance management. 2 years of telephone experience, PC exerience with Windows 2000, XP and accessories / applicaitions in a business setting. Strong customer service / Helpdesk background with strong communication skills both written and verbal.


Address:
Whitefield,
Bangalore,Karnataka,INDIA 560066

Email Address:
meera.ramesh@kennametal.com

[Guest]

Curriculum Vitae

Objective: To work for an esteemed organization and apply the Best of my abilities and knowledge, and, thus become an asset for the organization.
Personal Details: Name: Riaz Mohammed Shirgaonkar
Education: 1984: SSC First Class 60.00%
1986: HSC (Science) Second Class (48.50%)

Work Experience: Military Experience: Served as an Airman (Rank: Corporal) in INDIAN AIR FORCE for 5 years 8 months from July 1986 to March 1992.

- Operation: I learned telephone etiquettes, handling of calls in an efficient and effective manner during stressful conditions and ‘zero complaints’ operation of Telephone exchange.
- My duties included Operating, Supervising, training juniors and, during shift duties, running a Telephone Exchange on Independent charge.
- Administration: Maintaining records as per Air Force Orders, making duty rosters, making all office correspondence and liaison with P&T staff and civilians for maintenance and running of subscriber and trunk lines.
- Line and cable fault repair and operation and maintenance of Radio Telephony instruments.

Education: In 1997, passed the Section ‘A’ and ‘B’ of the Associate Membership Examination [equivalent to B.E. (Aeronautical Engineering)] conducted by the ‘THE AERONAUTICAL SOCIETY OF INDIA, NEW DELHI’ with specialization in Propulsion Stream. Aggregate: 56%.

Work Experience: Sales and Marketing: After my graduation I successfully worked as Marketing Executive for Suman Motels Ltd. for 3 years between October 1997 and June 2000.

- I learned and acquired the skills, required for a successful marketing career, such as making an effective presentation to prospective investors, giving a follow up and closing the sale with product (timeshare holiday package) price ranging from Rs. 10000 to Rs. 200000 and getting an average business of Rs. 300000 per month.
- I campaigned at public places and exhibitions for generation of leads.
- I pioneered the work, successfully, of conducting sales programme at housing society premises and made group presentation for selling time sharing holiday concepts.
- In corporate sector, my work profile included, as a team member, drafting proposals for selling membership to holiday homes and making presentations.

Business Development Executive for Shantha Biotechnics Pvt. Ltd. Hyderabad for one year from July 2000 to August 2001.

- My work profile included visiting mainly paediatricians, gastroenterologists and other specialists and specialty hospitals like Jaslok Hospital and Bombay Hospital.
- I learned, during campaigns for mass immunization using Hepatitis ‘B’ vaccines, interacting with people at grass roots, creating awareness about preventive medicinal facilities and dissemination of knowledge regarding vaccination of Hepatitis ‘B’ and conducting successful mass immunization at Bhayander, Colaba (Navy Nagar) and various rural areas in Ratnagiri district.


During the course of my job and Education:

1. In 1998, after my Graduation, I was offered ‘On Job Training’ scholarship programme at Centre for Airborne Systems (CABS) a defence laboratory under DRDO, Bangalore.

2. I was running a Business Centre cum Retail store from November 1999 to August 2008.

3. Independently, traded in all kinds of scrap and used machineries with public companies and corporate through tendering system. A registered vendor with many companies, that disposes own scrap and conducts auctions online.

4. Supported family business in supplying Diesel Power Generating sets on lease as well as SITC basis, also, providing repair and maintenance service to corporate and undertaking fabrication contracts in shipping and other Industries.

5. Adequate knowledge of Share market trading on bolt and portfolio management.

6. Insurance consultant with Bajaj Allianz Life Insurance Company Ltd.

7. Attended a comprehensive course on Export Management and professionally trained by an export consultant.

8. In 1996, done a 3 months Diploma in Computer Programming in UNIX/C/ORACLE 6.0

9. In 2008, Attended professional workshop training in Copywriting at Atlantis IMC, Mumbai (http://www.atlantisimc.net/) by an industry expert.

10. Attended various seminars and Workshops on marketing, export management and marketing leadership programmes.


Skills and Attributes: Fluency in spoken and written English.
Entrepreneurial working spirit
Adept in presentation skills
Professional Copywriter
Efficient target achiever
Effective team builder
Computer literate
Adaptive learner
Perfectionist

Hobbies and pastime activities: Reading Nonfiction Books and attending skill building Seminars and training sessions.
Salary Expectation: A win-win package that can be discussed during the interview.
Reference: I shall provide for references if asked for the same.

Other Personal Details:

Address and contact: 904, Hamza Tower; 9th Floor;
32/46, H. D. Koyande Marg;
Mazagaon; Mumbai-400 010. INDIA.
Tel: 23730129 Mobile: 9321587226
Email: rimzaish@gmail.com

Father’s Name: Zainuddin Ismail Shirgaonkar

Date of Birth: 01st April, 1968 Age: 41 years

[Guest]

RESUME
RAMYA.R
Email address : r.ramyarani.17 AT gmail.com
SUMMARY
- BCA from Tumkur University.
- Project on “Vidyavahini Mail Box” NR Motors.
- Excellent communicator and good listener.
OBJECTIVES
A professionally challenging and rewarding carrier in Information technology that allows me to utilize my software expertise and my creativity to further advance by knowledge, skills and exhibit my talent to serve the parent organization with at most fidelity.
PROJECT
Project on “Vidyavahini Mail Box” NR Motors.
Duration : 4 Months
Role : Developer
Technologies : Java, ODBC, JDBC, My SQL, HTML.
QUALIFICATION
Graduation BCA
University – Tumkur University.
Institution – Vidyavahini first Grade College, Tumkur.
Marks obtained –75%.
XII th Standard Board – PU BOARD
Institution – Arbindo First Grade Women’s College.
Marks obtained – 61%

Xth Standard Board - KSEEB
Institution – S.V.N English High School Bangalore.
Marks obtained –58%
TECHNICAL SKILLS
SOFTWARE EXPOSURE : 2003server, 2008server, UNIX.
Languages : C, C++, java.
Application suites : MS Office, Oracle8, VB, HTML.
Other subjects : DS, OS, DBMS, Computer Networks.
ACHIEVEMENTS
- Participated in College Branch Fest as a leader.
PERSONAL SKILLS
- A very good Co-coordinator.
- Quick learner.
- Good team worker.
- Leadership quality.
- Ability to adapt to any kind of situations.