www.unionbankofindia.co.in Union Bank Of India : Customer Relationship Executive Model Question Paper

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Customer Relationship Executive Model Question Paper

TEST - I :
Reasoning :
This is a test to see how well you can think. It contains questions of various kinds. Here are some sample
questions.
Directions : In each of the following questions, there are five letter groups or words in each question. Four of these letter groups or words are alike in some way, while one is different. Find the one which is different.
Q.1. (1) black (2) red (3) green (4) paint (5) yellow
Of the five, ‘black, ‘red’, ‘green’ and ‘yellow’ form a group as they are names of colours. ‘paint’ is not the name of
a colour. Therefore, (4) is the answer.
Now try to solve the following questions.

http://www.unionbankofindia.co.in/pd...xe11122011.pdf

Q.2. (1) BC (2) MN (3) PQ (4) XZ (5) ST
Q.3. (1) Mango (2) Apple (3) Orange (4) Guava (5) Rose
Directions : In each of the following questions, there is a question mark in which only one of the five alternatives given under the question satisfies the same relationship as is found between the two terms to the left of the
sign :: given in the question. Find the correct answer.
Q.4. Foot : man : : hoof : ?
(1) leg (2) dog (3) horse (4) boy (5) shoe
In the above example, ‘hoof’ has the same relationship with ‘horse’ as ‘foot’ has to ‘man’. Hence the answer is (3).
Now study to solve the following questions.
Q.5. Day : Night : : Kind : ?
(1) Dark (2) Bright (3) Cruel (4) Generous (5) Gratitude
Q.6. Hut : Mansion : : Rabbit : ?
(1) Hole (2) Carrot (3) Elephant (4) Small (5) Rat
Now try the following questions.
Q.7. If the letters in the word TOPS can be rearranged to form a meaningful word beginning with O, the last letter of that word is your answer. If more than one such word can be formed, M is the answer and if no such word can be formed, X is the answer.
(1) T (2) P (3) M (4) S (5) X
Q.8. ‘Some leaders are dishonest. Satyapriya is a leader.’ Which of the following inferences definitely follows from these statements ?
(1) Satyapriya is honest (2) Satyapriya is dishonest
(3) Some leaders are honest (4) Leaders are generally dishonest
(5) Satyapriya is sometimes dishonest
Q.9. If ‘A ” B’ means ‘add B to A’, ‘A ’ B’ means ‘subtract B from A’, ‘A # B’ means ‘divide A by B’ and ‘A V B’
means ‘multiply A by B; which of the following gives the average sales of two days where S1 and S2 are the
sales of the first and the second day respectively ?
(1) (S1 ’ S2) # 2 (2) 2 # (S1 ” S2) (3) (S1 ” S2 # 2)
(4) (S1 V S2) # (S1 ” S2) (5) None of these
Q.10-11. Pick the odd man out.
Q.10. (1) Monitor (2) Keyboard (3) Floppy drive (4) Windows (5) Hard-disk drive
Q.11. (1) 15 (2) 23 (3) 18 (4) 24 (5) 26

TEST - III
General Awareness with Special Reference to the Banking Industry
This test is intended to give an index of your awareness of people and events past and present in different walks of life and developments in the Banking Industry.
Q.36. R. K. Laxman is famous for –––––
(1) Paintings (2) Cartoons (3) Screenplay Writing (4) Film Direction (5) None of these
Q.37. “Kumbh-Mela” is held in our country after every –––––
(1) 6 years (2) 10 years (3) 12 years (4) 14 years (5) None of these
Q.38. Who among the following is the director of the film “Lagaan” ?
(1) Sanjay Leela Bhansali (2) Vasant Govarikar (3) Karan Johar
(4) B. R. Chopra (5) None of these
Q.39. To combat the menace of money laundering, which of the following financial institutions has introduced the
‘Know Your Customer’ Scheme ?
(1) IDBI (2) RBI (3) NABARD (4) SIDBI (5) None of these
Q.40. Marketing for promotion of business in Banks involves :
(1) Better Customer Service (2) Customer need identification
(3) Customised products (4) Both (1) & (3) (5) All (1), (2) & (3).

TEST - IV :
English Language :
This is a test to see how well you know English. Your English language ability would be tested through questions on grammar, vocabulary, sentence completion, synonyms, antonyms, comprehension of a passage, etc. Study and answer the sample questions given below :
Directions : Pick out the most appropriate word from amongst the words given below each sentence to complete it meaningfully.
Q.41. He quickly glanced .............................. the book to find what it said about the Indian economy.
(1) at (2) through (3) in (4) to (5) over
The correct answer is “through” which is answer No. 2.
Q.42. The counsel urged the court to ........................... down the obnoxious law.
(1) enact (2) enforce (3) cancel (4) strike (5) declare
Q.43. The local official ........................... the Minister of the situation.
(1) explained (2) warned (3) apprised (4) told (5) intimated
Directions : Read each sentence to find out whether there is any grammatical error in it. The error, if any, will be
in one part of the sentence. The number of that part of the sentence is your answer. If there is no error, the answer
is (5).
Q.44. I am twenty / two years old / when I first / joined the bank. No error
(1) (2) (3) (4) (5)
The error is in (1). Therefore the answer is ‘1’.
Q.45. To the Hindus / the Ganga is / holier than / any other river. No error
(1) (2) (3) (4) (5)
In this question, there is no error; therefore the right answer to this question is ‘5’.
Q.46. Of all the teachers / in our school / our class teacher / were very strict. No error
(1) (2) (3) (4) (5)
Directions : In each of the following questions, select from amongst the five alternatives, the word nearest in
meaning to the word given in capitals.
Q.47. LETHAL
(1) light (2) dangerous (3) deadly (4) cruel (5) thoughtless
Q.48. CENTENARY
(1) a guard (2) a hundred years (3) a very old man (4) hundred runs (5) hundredth anniversary
Q.49. TRIUMPH
(1) conquer (2) smash (3) earn (4) brave (5) capture
Directions : In each of the following questions, select from amongst the five alternatives, the word most opposite in meaning of the word given in capitals.
Q.50. LIVELY
(1) simple (2) weak (3) dull (4) angry (5) moron
Q.51. INADVERTENT
(1) adequate (2) available (3) sluggish (4) negligent (5) intentional
Q.52. INEPT
(1) accurate (2) appropriate (3) sensible (4) artistic (5) perfect