www.countrywide.com CFC India Services : Hyderabad : Voice And Accent Trainer

[Admin]

CFC India Services Pvt. Ltd.
http://countrywide.com/

Keywords: Sr Trainer, Training Lead, Soft Skill Trainer, Corporate Trainer, Behavioural Trainer

Company Profile
CFC India (CFCI) Services is a subsidiary of Countrywide Financial Corporation(America's No 1 Home Loan Lender providing Mortgage Banking and Diversified Financial Services) and provides high quality and specialized business, financial and analytical processing and IT services to Countrywide in the mortgage and related financial services industry. Established in 2004,the company has a workforce of over 4800 employees

Voice And Accent Trainer
Experience:
4 - 6 Years
Location:
Hyderabad / Secunderabad
Compensation:
Rupees 3,00,000 - 4,75,000
Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization;Post Graduation Not Required
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
08 Sep


Job Description
To conduct training programs: transfer information in a simple and effective manner with clear and concise communication.
Analyze and identify internal customer needs
Analyze and identify external customer requirements through data analysis and use training as a tool to resolve issues
Effectively train floor agents to meet the training objectives
Create training modules and constantly update them
Provide effectve feedback to the learners and coach them towards improvement.
Keep abreast of current changes to keep up with customer needs and requirements.
Conform to company and client security requirements.
Understand and correctly use training tools and techniques.
Continuous learning and upgrading knowledge base.
Maintain a positive demeanor and portray the company in a positive light.
Consistently achieve or exceed quality and training targets.
Proactively suggest ways of improving processes and customer service tools.
Create Training Dashboards highlighting the important action points
Oversee batch performance results and documentation of Agent/trainer performance records
Initiate motivational activities on the Floor with Ops.
Co-ordinate with Operations to monitor effectiveness of Agents performance post - training
Ensure an ongoing feedback mechanism from the Operations floor and act as the connecting link between the two functions.
Creating the Training schedule & Roster
Monitor and ensure overall training effectiveness across processes
Assist HR in recruiting the right candidates for agent level/trainer hires
Demonstrate clear, polite, concise and effective written communication.


Desired Candidate Profile
Be a team player
Good organizational and time management skills
Be prepared to work in night shifts.
Exhibit zeal to learn.
Be able to display high energy levels and the capability of handling projects independently.
Knowledge of nuances in customer service
It is critical for every trainer at every level to be extremely people/customer centric, have a positive attitude and have a willingness to do for others.
At least a Graduate with exceptional communication and people management skills.
Work Experience of 4-5 years, with at least 2-3 years of relevant experience
Should have in-depth knowledge of the core training subject with an ability to take on new programs as and when required.

Website:
Not Mentioned

Executive Name:
Shruthi Lathkar

Address:
CFC India Services Pvt Ltd
5th Floor, Maximus Towers,
Mind Space, K Raheja IT Park
Hitech City, Madhapur
Hyderabad,AP,INDIA 500081

Email Address:
shruthi_lathkar@countrywide.com

Telephone:
91-040-66922539

[Guest]

Syed Alamdar Hussain Abedi
Summary :
I am 30 years old, experienced in teaching and training for over a decade.
Educational Qualifications :
Bachelors in Commerce.

Career History :
01st June 2011 to date.
Talent Sprint, English Language and Soft Skills/Communication Skills Trainer.
Responsibilities : Providing Instructor Lead Training on Language, Soft Skills and Verbal Aptitude to the trainees aspiring to get into the Multinational National Firms.
03rd Mar ‘11 – 29th Mar ‘11
CfBT, English Language and Communication Skills Trainer.
Center for British Teachers Education Trust is certified by Social Audit Network, UK. CfBT aims to share its international experience and expertise in education and training with Indian schools/colleges. It creates self sustaining delivery systems that raise the standards of teaching and learning through focused training and support to schools/colleges.
Responsibilities : Providing classroom training to the learners at Engineering level, assisting them ameliorating their English Language and Communication Skills.
Reporting to : Center Head, Hyderabad.
May 2009 – Jan 2011.
Teaching Fish, Spoken English, IELTS and Voice n Accent Trainer.
Responsibilities : Classroom training and teaching, training the students, supporting and guiding them on a day to day communication, evaluating them, developing their communicating abilities.
Reporting to : Center Head, Mehdipatnam/Ameerpet.
March – April 2009
Spica Airlines and Aviation, Communication Trainer. [Contract]
Responsibilities : Training the Junior Pilots [Commercial] on the grounds of communication and grooming their overall personality.
February 2009.
Lovely Professional University, Jalandhar, Punjab.
Arranged a 5-day workshop on Communication Skills.
July 2008 – 16th Jan 2009.
Ark Institute of Hospitality Management, Spoken English and Voice ‘n’ Accent Trainer.
Ark Institute of Hospitality Management is one of the leading institutions providing quality training for people wanting to get into Aviation, Hospitality and BPO. It is a division of Orbit Group of Companies.
Responsibilities : Classroom training and teaching, training the students, supporting and guiding them on a day to day communication, evaluating them, developing their communicating abilities, training them in voice and accent.
Reporting to : Training Manager
August 2007 – 12th July 2008.
ECHO Training and Consulting, Communication Skills and Voice ‘n’ Accent Trainer.
ECHO Training and Consulting is an organization which provides training for the people aspiring to get into BPO and Retail Industry.
Responsibilities : Classroom training and teaching, training the students, supporting and guiding them on a day to day communication, evaluating them, developing their communicating abilities, training them on the grounds of voice and accent neutralization.
Reporting to : Chief Operation Officer
January 2002 – September 2006.
Zenith Spoken English and Call Center Training Institute, English Language and Voice ‘n’ Accent Trainer.
Zenith S.E.C.C.T.I. was an institution which used to provide training for the people wanted to get day to day communication and also for the people wanted to get into BPO Industry.
Responsibilities : Classroom training and teaching, training the students, supporting and guiding them on a day to day communication, evaluating them, developing their communicating abilities, training them in voice and accent.
Reporting to : Center Head.
June 2000 to Dec 2001.
Delight High School, Computer cum Junior English Language Teacher.
Reporting to : Principal.
Other Achievements :
* Bagged 8.5 bands in International English Language Testing System [IELTS], in September 2009.
Covering Letter
It is with great interest that I am forwarding my CV/Resume for your consideration.
My record of professional career history demonstrates attributes that make me a valuable employee.
My CV/Resume is enclosed to provide you with details of my skills and accomplishments, but I am certain that a personal interview would more fully reveal my desire and ability to contribute to your organization.
Thank you for your time and consideration, and do not hesitate to contact me if you have any questions.
I look forward to speaking with you soon.

[Guest]

RESUME
SYEDA ANEES MAHJABEEN
EMAILID :ka_lovbuds_131 AT hotmail.com
anees_k8 AT yahoo.co.in
OBJECTIVE :
Would like to work in a creative and challenging environment where there is scope for upgrading my skills and knowledge. Seeking a Trainer position in Voice & Accent.
Strong points :
- An independent, innovative and enterprising leader; possess excellent communication, interpersonal and people management skills to positively contribute to organizational growth and success
- Ability to solve any kind of problem.
- Ability to meet targets and deadlines
- Open to new ideas, fast learner and good team player.
Educational profile :
- Master’s in M.SC (MICROBIOLOGY) from Osmania University.(Shadan P.G college for biosciences.)
- Bachelor’s degree in Microbiology, Chemistry and genetics from Sri Vani Women’s Degree College.
- Intermediate from Bipc from International Indian School Jeddah(K.S.A)
EXPERIENCE :

- Worked in GE MONEY SERVICES for3 years as a QCM (QUALITY CALL MONITORING) agent.
- Has won a lot of VOC (VOICE OF THE CUSTOMER) bouquets.
- Works as a FUN SPOC on the floor in reviving energy & fun on the floor.
- Received promotion as a Process Developer for exceeding expectations with consistency in quality.
- Received “Cutting Edge” Award for exhibiting GE values and implementing GE actions.
- Floor walked to support team members in clarifying process related questions.
- Imparting training new comers on the applications and on the process.
- Discussing the critical customer issues with the clients and resolved the issues within the given TAT.
- Applying innovative ideas to stream line the process.
- Handling conference call meetings with the stake holders to check the updates or developments.
- Mentored the agents in US & INDIA on English (Voice, Grammar & accent) through emails & directly by listening to their calls.
- Received a lot of appreciation mails from the clients in US & the customers directly on English.
- Currently working as a Freelance Trainer.
- I have worked for RUSSELLS spoken English.
- I have trained staff in the HOSPITALITY INDUSTRY in english and personality development.
- I have trained staff in BARBAQUE NATION (Restaurant at BANJARA HILLS.)
- I have trained staff for GMR (SHAMSHABAD) employees.
- I have a proven track record for IELTS; students have attained 6-7 bands.
- I am also Training batches for Personality Development, IELTS & TOEFL at different locations.
TRAININGS ATTENDED
Effective Time Management Workshop
Innovative Stress Management Workshop
Creativity –Out of the box thinking Workshop
COMPUTER TRAINING
Ms-OFFICE
Languages Know :
- English
- Hindi
- Urdu

[Guest]

CURRICULUM VITAE
P. Ramesh
Email : rameshavg.mitra AT gmail.com

Career Objective :
To secure a challenging position where I can effectively contribute my skills as Software Professional, possessing competent Technical Skills with sheer dedication and hard work.
Educational Qualifications :
Examination
School/college Board/
University Year of Passing Percentage
%
MCA
Aurora Scientific Technological Research Academy,Bandlaguda,Hyd. JNTU
(Hyderabad)
2011 70

Degree
(B.Sc MPC) Jagruthi Degree College
Narayana guda, Hyderabad. OU
2008 71
Intermediate Pragnya Junior College,
Dilsukhnagar, Hyderabad. Board of Intermediate
2005 83
10th Class Nallakunta Govt. High School
Vidyanagar, Hyderabad. SSC Board 2003 75

Technical Skills :
Languages : C, C++, JAVA, DBMS.
Operating Systems : Windows XP.
Multimedia : Photoshop.
Personal Skills :
- Motivation to succeed.
- Positive Attitude &Self Confident.
- Flexibility to mould and change according to the environment.
- Ready to accept challenges and changes according to the situations.
Achievements
- Got Best Student Certificate from my Hostel in my Intermediate Education.
Academic Project
Project : GLIP: Concurrency Control Protocol for Clipping Indexing
Language of Implementation : Java
Operating System : Windows XP/2003
DESCRIPTION :
Multidimensional databases are beginning to be used in a wide range of applications. To meet this fast-growing demand, the R-tree family is being applied to support fast access to multidimensional data. In order to support efficient concurrent access in multiuser environments; concurrency control mechanisms for multidimensional indexing have been proposed. These mechanisms cannot be directly applied to the R+-tree because an object in the R+-tree may be indexed in multiple leaves.
This project proposes a concurrency control protocol for R-tree variants with object clipping, namely, Granular Locking for clipping indexing (GLIP).