Kotak Mahindra Old Mutual Life Insurance : KMOM : Mumbai : Outbound Voice Team

[Admin]

Kotak Mahindra Old Mutual Life Insurance Ltd.
http://www.kotak.com

Keywords: Team Leader , Team Manager , Floor Supervisor , SME , Subject Matter Expert , Outbound Team Leader, Assistant Manager Outbound.

Company Profile
Kotak Mahindra Old Mutual Life Insurance Limited is a joint venture between Kotak Mahindra Bank Ltd., and Old Mutual plc. It is a company offering Life Insurance products, is one of India�s premier & growing insurance company employing over 1000 people, across various offices in India.

We aim to achieve a balance between what our people want as individuals and what the organization expects of them.

The most talented people choose to join and stay with us because we offer them opportunities to:
- Deliver the best - working with the most talented colleagues.
- Rapidly build skills, knowledge and experience.
- Work in a challenging environment that constantly demands them to operate at the edge of their ability.
- Be recognised and rewarded for their achievement by accelerated career paths and differentiated rewards.
- Be a good corporate citizen.
- Recruit and Retain the best

At KMOM, we understand that our client servicing depends upon our people. That makes our people our greatest asset. To encourage our people excel, we encourage an open door policy across all levels and our people's contribution on a wide range of office matters from client service to professional. Opportunities to provide input empower us all to grow both professionally and personally. The company encourages training within the work environment, while providing staff with every opportunity to 'upskill' and advance their career prospects.


Assistant Manager/Deputy Manager-Customer Care Outbound Voice Team
Experience:
2 - 7 Years
Location:
Mumbai, Mumbai Suburbs
Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization;Post Graduation Not Required
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
08 Sep


Job Description
Would be based out of my outsourced calling agency/agencies
Responsible for ensuring daily calling targets are met - Set targets for the team for maximum productivity and zero pending
Responsible for ensuring/tracking quality for the outcallers
Responsible for persistency, effectiveness of the outcalling process
Coordination with IT/Ops at KLIFE for accuracy of data, IT issues
Ensure proper resource utilization at the vendor end
Time to time training for the outcallers on new products/schemes/ processes
Daily reporting/analysis.
Preferably from the insurance background or
Minimum 3-4 years of similar experience handling a minimum team size of 20 people.
Assertive/ Proper team handling skills
Fluent in English/good communication skills
Good analytical skills.
If the above interests you,Kindly revert back with your updated CV in word format along with the following details:
Total Years of Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Reason for Leaving:
Your profile will not be considered without the above details missing.


Desired Candidate Profile
Incumbent should be a localite.Outstation candidates need not apply.
Location:Mumbai.
The Incumbent will be located at clients place.
The Incumbent needs to have handled an outbound voice process and team handling experience is a must.
Should be willing to work in any shift including night shifts.


Executive Name:
Hansa

Address:
Not Mentioned

Email Address:
kli.hansa.ratnani@kotak.com

Telephone:
Not Mentioned

Reference ID:
KOTAKMAHINDRANAUK

[musab_saiyed]

Hi Hansa,

With reference to the Reference ID: KOTAKMAHINDRANAUK

Please find the required information as below for your requirement for an outbound voice team leader

Total Years of Experience: 5 years
Relevant Experience: BPO
Current CTC: 3.5 lakh p.a.
Expected CTC: 5 lakhs p.a.
Notice Period: 7 days
Reason for Leaving: For better future prospects.