www.ubics.com Technologies pvt Ltd Pune : Work Force Management (WFM) Executive

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UBICS Technologies pvt. Ltd.
ubics.com

Company Profile
UBICS, Inc., a global provider of integrated IT and BPO services, is an affiliate of The UB Group, a diversified business conglomerate with over $5 billion global revenue. Intellectual insight on emerging business trends and market forces that shape businesses has helped us apply domain expertise and technological advancements to develop flexible, efficient, and cost-effective solutions for organizations world over.

Work Force Management (WFM) Executives
Experience: 0 - 5 Years
Location: Pune

Job Description
Manage Staffing & Breaks of the Agents.
Prepare Roster of the Teams.
Prepare Weekly & Monthly Presentations.
Prepare Reports.
Maintain Logs of the Team.
Maintain Daily, Weekly & Monthly MIS.
Maintain the Trackers.

Desired Candidate Profile
Experience : 6 months to 4 yrs in Bpo industry in WFM department.
Skills :
Graduates / undergarduates.
Good Communication skills.
Good in MS office , specifically in Excel.
Should be ready to work in rotating shifts.

Address:
Primrose - The Mall;
4th Floor, Baner;
Pune - 411 045
Pune,Maharashtra,INDIA 411045


Recruiter wants you to directly approach the venue with your profile details

http://www.ubics.com
Keywords: CSE , WFM , Back office , CSA , Associate,

[Guest]

AYESHA SHAIKH
Email :ayeshashaikh_1985 AT rediffmail.com
CAREER OBJECTIVE
Looking for an opportunity to work as a MIS manager or Production Manager with a progressive organization where I can utilize my expertise, management skills and experience in al levels of computer system operation to contribute to the development of the company.
EDUCATION
- Bachelor Of Commerce [B.Com]
Completed the T.Y.B.Com from Nagpur University with First Class in April 2007.
Technical Skills :
- Experienced in administering the Avaya & Cisco telephone system.
- Expert in most server related Networking systems.
- Software Applications : Lawson, MAPICS, Open4, Jet Forms, custom applications.
- Spread Sheets : MS Excel, LOTUS 123
PROFESSIONAL QUALIFICATIONS
- Well-developed communication skills and the ability to maintain positive and cooperative working relationships with MIS teams and customers.
- Excellent judgment, leadership and communication skills.
- Strong attitude to manage multiethnic and virtual teams.
- Broadly focused and able to manage multiple efforts concurrently.
- Ability to work on projects where they put in a new systems and business processes.
- Working knowledge of hardware/software technologies used within application area, including mainframe and PC platforms, database technologies, and network.
ADDITIONAL QUALIFICATION
- Completed one year of Aptech.
- Operating platforms : MS Dos, Windows NT
- Application development tools : Visual Basic 6.0
- Internet application development tools : HTML, DHTML, MS Front Page, Flash 5
- operations of Finacle and SAP system.
EXPERIENCE
Organization : Mphasis (An EDS, an HP Company) Pune
Position : Assistant Unit Manager (Band 4 Level 4)
Duration : 2nd February 2006 till date
- Joined as Trainee CSE-Level-2 Grade E-3 on 2nd Feb 2006.
- Promoted to CSE -Level-2 Grade E-2 on 2nd July 2006
- Promoted to Senior CSE Level-2 Grade E-2 on 01st October 2007.
- Promoted to Command Centre analyst on 9th January 2009.
- Cleared the Managers Development Center.
- Currently working as Assistant Unit Manager (WFM.
-
Job Profile :
As A Command Centre Analyst Band 5 Level 3 :
- Resource Planning, Rostering,
- Managing Client Requirements, Break Management, Shift Planning.
- Preparing daily activity Sheet for Managers and Floorwalkers.
- Preparing MIS report for the Centre which goes to the client on hourly basis.
- Monitoring Real Time on Avaya systems.
- Managing Hot seating for systems.
As An Assistant Unit Manager WFM Band 4 Level 4 :
- Managing Team of 12 Analysts. Ensure that all the SLA like Client requirements, Adherence, Analysis of Absenteeism & Attrition, Daily reports to MIS, Leave Management for the center is met by the team.
- Directly supervised all assigned subordinate staff.
- Client Interaction on prediction of call flow and Incident Reporting.
- Application Testing and enhancement with internal and offshore teams.
- Recruited, screened, hired and trained staff.
- Evaluated employee performance and provides guidance and feedback to assigned staff.
- Managed daily operations of unit and provides specific technical expertise for function supervised.
- Directed and managed the delivery/deployment of complex projects and lends technical assistance to others as needed.
- Consulted with users on project requests or for problem resolution.
- Develop solutions, designs and specifications to satisfy user needs.
- Developed project schedules; planed and estimated staffing and other resource requirements.
- Preparing the performance review for the Team every month.
- Setting targets and to ensure those targets are met on a weekly basis.
- Coaching the Team to help them meet the entire Service level adherence.
- Taking care of all the MIS Reports generated.
- Preparing the Billing sheet for the Center and analyzing the same.
- Validating and uploading Overtime data for the center and sending the same for Payroll inputs

SPECIAL INTERESTS
- Exploring new reports
- Cooking

Strengths
- Excellent verbal communications
- Client Interactions and convincing
- Strong problem solving
- Office administration
- Team building
- Supervisory
- Leadership
- Problem solving
- Budget management
- Good interpersonal relationships
- High volume workload
- Computer literacy (Windows and Linux environments)

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