www.elixir-consulting.com Elixir Web Solutions Bangalore : AVP - Operations Excellence

[Admin]

Elixir Web Solutions Pvt. Ltd
http://www.elixir-consulting.com
elixir-consulting.com

Keywords: process excellence, operations, quality, operations excellence

Company Profile
One of the Leading International BPO in India

About Elixir : Elixir Web Solutions, leaders in Recruitment Process Outsourcing, offers end-to-end recruitment solutions to meet customer needs throughout the recruitment cycle. The ITeS Vertical at Elixir Web solutions is one of the 16 specialized industry verticals in the Talent Search Business of Elixir Web solutions. By offering a complete range of services, we assist customers to raise productivity through improved strategy, quality, efficiency and cost reduction. The company specializes in on-site consulting, manpower planning, talent search, staffing, candidate assessments, training, organizational consulting, HR outsourcing, contract recruitment and software development. A high performance people solutions company with strong presence across industries, Elixir clientele spans high profile early stage to large Fortune 1000 companies. Supported by strong backend knowledge management centre, Elixir houses one of the largest recruitment teams.

AVP - Operations Excellence
Experience:
8 - 13 Years
Location:
Bengaluru/Bangalore
Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization;Post Graduation Not Required
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
02 Sep


Job Description
#Communicates the business priorities and the desired outcomes
#Accountable for Business Results on OE deployment in the region
#Building Operational Excellence Capabilities within the BPO operations
#Coaching business and process owners
#Communicating OE strategy and business relevance to clients
#Providing formal and informal training
#Developing business specific OE skills and techniques within a Region

Desired Candidate Profile
# Exp : 8-14 yrs
# Looking for an operations profile who has also done Quality as part of the role
# Should have strong Quality knowledge, should have taken quality initiatives within the team
#BPO/Contact Centre exp is a must
# Excellent communication skills

Executive Name:
Swati Bakshi - Practice Lead (ITES)

Address:
Elixir Web Solutions
G-31
Kalkaji
New Delhi,Delhi,INDIA 110019

Email Address:
swatib@e-lixirweb.com

Telephone:
91-011-41601886

Reference ID:
OE ELX2886

[Guest]

APSAR BASHA.S `
Email : sapsar24 AT yahoo.com
sapsar24 AT gmail.com

- Three years experience in the Financial Accounting, MIS, Accounts payable, & Receivables...
- Three years experience in confectionery co. using SAP with experience in FI/CO.
- Excellent skills in requirement analysis and solution presentation, Post-implementation support, interface development, and end-to-end implementation.
- MBA in finance from Sri Venkateswara University.
- Bachelor of commerce from. Sri Venkateswara University

- Financials : General Ledger, , Accounts Payables, Accounts Receivables, Banking and Funds Management., settlement of vendor payments .APP(Automatic payment program )
Invoice Verification (MIRO) for all direct Vendors
Booking other direct material vendor's invoices
Modvat reconciliation and entries
Customs duty reconciliation
Expenses provision for monthly book close
Arranging payments to vendors as per payment cycle
Vendor reconciliation on half yearly basis
GL reconciliation
Payable Statutory Audits / Internal Audits.
.
- Three Years experience in Nutrine confectionery co ltd.
- One year experience in Shri Ram Finance.
- Operating System : MS-DOS, Windows98, 2000,Xp,Linux
- Programming Language : C, C++, SAP(FI-MODULE)
- Internet Applications : HTML
- Productivity Skills : MS-Office, Excel.
Performed configuration and customization of all components of FI module, such as general ledger, Accounts Receivables, Accounts payable.
Activities of FI module includes :
- Configured chart of accounts.
- Configured GL master records, bank master data, and customer and vendor masters.
- Processed test documents like sample documents, account assignment modules and recurring documents.
- Analyzing inter company transactions by defining the clearing accounts to process the payment of incoming invoices of the affiliated companies.
- Automatic procedures like dunning, payment to vendors, clearing.
- Automatic postings of bank charges, discounting charges, exchange rate fluctuations, payment differences.
- Processed special general ledger transactions like down payments, bills of exchange and guarantees both for customers and vendors.
- Running the closing procedures.
- Account analysis of general ledger accounts, customers and vendors.
- Configured chart of depreciation, asset classes, asset master records, depreciation areas, and settings for insurance, net worth data and leasing data.
- Posted asset acquisitions, transfers, retirements, investment support, reevaluations, and depreciation.
Responsibilities :
Management accounts, monthly reports, budgets and forecasts
Providing monthly, quarterly, half yearly and annual results on total company
olidation of accounts of the total company at corporate.ensive problem solving abilities,
- Willingness to learn ,
- Positive attitude and Cognitive ,
- Team facilitator.

[Guest]

K VISWANATHAN
E-mail -ksmv.nathan AT yahoo.co.in

Objective : After having achieved success in almost all the assignments in the highly technical force of our country for 20 years and 07 years in the private organizations, I would like to take on greater responsibilities and challenge in the middle management level.
To work in a growth oriented Business/ Production/Maintenance firm in middle management level and grow with it.
Experience
DB Schenker India Pvt Ltd Bangalore Nov 2010 – Till Date.
Captain Facility Services Bangalore May 2010 – Nov 2010.
Mphasis India Ahmedabad July 2009- Jan2010
Valuepointsystems Bangalore Jul 2007-Apr 2009
Quasar Innovations, Bangalore Mar 2004-Jun 2007
Timesol, Bangalore. Dec 2002-Oct 2003
INDIAN AIR FORCE Dec 1982-Nov 2002
DB SCHENKER INDIA PVT LTD -- BANGALORE
POSITION :-- MANAGER-- ADMINISTRATION
Roles & Responsibilities
General Facilities
1 Manage and Maintain.
MIS :
1 Keep Country Head updated on office activities and all the branches across India.
2 Produce monthly expenditure reports, Po status, Personal calls consolidated, DG -”B” form Submission to electrical inspectorate, KEB approvals, AMC Consolidate & Facility wise Total cost etc. of office services for all the branches.
3 Maintain log for building maintenance and reporting building issues to Landlord.
4 Preparing the complete analysis reports on Monthly, Quarterly, Half yearly and annually for general Expenditure pertaining to each branch and consolidated report of the entire group.
5
Safety & Security :
1 Issue and track all security badges to employees, vendors, and contractors.
2 Ensure guards at office are performing their assigned duties.
3 Establish emergency response procedures.
4 Assist in programs to educate employees on building and general office emergency procedures.
5 Carrying out the dummy drill of emergency evacuations and fire fitting in every 3 months.
Space Planning and Move Coordination :
1 Provide office headcount and space utilization reports on a monthly basis.
2 Manage new hire space accommodations in co-ordination with the PMs
Housekeeping :
1 Ensure proper staffing.
2 Ensure the cleanliness is maintained all the times.
3 Accountability and the proper usage of the HK materials.
4 Ensure the cleaning time table is adhered and the instructions are strictly followed.
5 Ensure the working hours are strictly followed.
Vendor Management :
1 Obtain vendor quotes, prepare POs/Rate Contract/AMC-Work order etc.
2 Seek to identify cost effective purchasing alternatives by reviewing existing rates and always obtain best pricing.
3 Monitor monthly invoices and vendor payment status to ensure purchase orders are not over-billed and vendors receive timely payment to avoid disruption in service.
Cafeteria & pantry :
1 Ensure the cleanliness.
2 Periodical and regular checking of the standard of the supplied foods.
3 Get the stuff tested in lab on monthly basis.
4 Ensure the vendor is truly verified by the concern authorities.

Transportation :
1. Receive the transport requests and plan the routing.
2. Preparing the MIS report.
3. Handling all the issues pertaining to the transportation in co-ordination with the vendor and the other government agencies.
4. Ensure the smooth functioning of the Transport system.
CAPTAIN FACILITY SERVICES PVT LTD.
POSITION :-- BRANCH HEAD & OPS MANAGER
Roles & Responsibilities
1. Complete in charge of the branch Operation.
2. Doing Marketing for New Business.
3. Looking after the accounts and billings.
4. Ensure that all the field Officers are following their duties and responsibilities.
5. MIS reports and making P&L of the branch.
6. Budgeting for the branch.
MPHASIS INDIA (P) LTD;
POSITION :-- Senior Analyst Admin—Corporate Support
Roles & Responsibilities
General Facilities
1 Manage and Maintain.
MIS :
1 Keep Country Head updated on office activities and all the branches across India.
2 Produce monthly expenditure reports, Po status, Personal calls consolidated, DG -”B” form Submission to electrical inspectorate, GEB approvals, AMC Consolidate & Facility wise Total cost etc. of office services for all the branches.
3 Maintain log for building maintenance and reporting building issues to Landlord.
4 Preparing the complete analysis reports on Monthly, Quarterly, Half yearly and annually for general Expenditure pertaining to each branch and consolidated report of the entire group.
Safety & Security :
1 Issue and track all security badges to employees, vendors, and contractors.
2 Ensure guards at office are performing their assigned duties.
3 Establish emergency response procedures.
4 Assist in programs to educate employees on building and general office emergency procedures.
5 Carrying out the dummy drill of emergency evacuations and fire fitting in every 3 months.
Space Planning and Move Coordination :
1 Provide office headcount and space utilization reports on a monthly basis.
2 Manage new hire space accommodations in co-ordination with the PMs
Housekeeping :
1 Ensure proper staffing.
2 Ensure the cleanliness is maintained all the times.
3 Accountability and the proper usage of the HK materials.
4 Ensure the cleaning time table is adhered and the instructions are strictly followed.
5 Ensure the working hours are strictly followed.
Vendor Management :
1 Obtain vendor quotes, prepare POs/Rate Contract/AMC-Work order etc.
2 Seek to identify cost effective purchasing alternatives by reviewing existing rates and always obtain best pricing.
3 Monitor monthly invoices and vendor payment status to ensure purchase orders are not over-billed and vendors receive timely payment to avoid disruption in service.
Cafeteria & pantry :
1 Ensure the cleanliness.
2 Periodical and regular checking of the standard of the supplied foods.
3 Get the stuff tested in lab on monthly basis.
4 Ensure the vendor is truly verified by the concern authorities.
Transportation :
1 Receive the transport requests and plan the routing.
2 Preparing the MIS report.
3 Handling all the issues pertaining to the transportation in co-ordination with the vendor and the other government agencies.
4 Ensure the smooth functioning of the Transport system.
VALUEPOINTSYSTEMS & QUASAR INNOVATIONS
POSITION :- ADMINISTRATION MANAGER
Roles & Responsibilities
Establish and manage the Facilities services and operations. Presently totally 25 people are reporting to me from various branches.
General Facilities
Establish and manage :
MIS :
1. Keep Managing Director (MD) updated on office activities and all the branches across India.
2. Reports on expenditure on facility wise for the entire group.
3. Maintain log for building maintenance and reporting building issues to Landlord.
4. Preparing the complete analysis reports on Quarterly, Half yearly and annually for general Expenditure pertaining to each branch and consolidated report of the entire group.
Safety & Security :
1. Ensure guards at office are performing their assigned duties.
2. Establish emergency response procedures.
Space Planning and Move Coordination :
1. Provide office headcount and space utilization reports on a monthly basis.
2. Manage new hire space accommodations in co-ordination with the PMs
Purchasing :
1. Obtain vendor quotes, prepare POs/Rate Contract/AMC-Work order etc.
2. Ensure cost effective purchasing with best rate.
3. Verification of bills before payment.

Maintenance
1 Ensuring the smooth operation of all office equipments, UPS, AC, Diesel Generators ,EPABX Console, Telephones Fax, Photocopiers, Water Pumps, Access Control Systems, Water Dispensers, Display (LCD) & Projectors,
ACHIEVEMENTS AS ADMIN MANAGER
IN VALUE POINT
- Saving of 60,000.00 through phone and mobile bills every month.
- Saving of Rs 5,000.00 through courier on bimonthly basis.
- Saving through Electricity is Rs 25,000.00 on every month.
- Branches savings is approximately Rs 50,000.00 per month.
- Marinating 85% of working facilities are available at
IN QUASAR INNOVATION
1 The total saving in 03 years is Rs 32, 00,000.00.
2 90% uninterrupted working facilities
TIMESOL is one of the reputed service industries in Bangalore. It has got a good number of corporate customers with it. It is also a channel partner for the SPICE mobile operator in Bangalore.
Executive-Corporate Sales (Dec 2002-Mar2003)
1. Increased sales of SPICE mobile connections from 02 to 40 connections per month.
2. Suggested new areas like travel agencies and service agencies for CUG (Closed User Group) setup. This increased the sales by 70%.
- Administration In-charge (Apr2003-Oct2003)
- Responsibilities
1. General Administration in charge for Office Security, Correspondence, Purchase and etc.
2. Helping HR in Personnel Management including office document management.
INDIAN AIR FORCE Dec 1982-Nov 2002
Modifications Lab In-Charge Jul 2000-Nov2002 Bangalore
Senior Radar Technician Dec1995- Jul 2000 Surathgarh, Rajasthan
Radar Technician Oct1991-Dec1995 Tezpur, Assam
Radar Technician Nov1987-Sep1991 Jamnagar, Gujarat
Air Defence System Operator. Mar1984-Oct1987 Adampur, Punjab
.
HOBBIES :
- Taking tuition in Mathematics and Physics.
- Reading Books.
- Watching Games and Sports.
- Playing Cricket and Basketball
TIPS
1 Skill full in Office documents maintenance.
2 Working knowledge in MS Word, Excel and Power Point.
3 Good working knowledge in all type of Radio and Radar systems test equipments.

EDUCATION: Diploma in Electronics and Telecommunication.