www.prudential.co.uk Process Management Services India Pvt Ltd Mumbai : Customer Service Associate

[Admin]

Prudential Process Management Services (India) Pvt Ltd
http://www.prudential.co.uk

Company Profile
Prudential plc is an international retail financial services group with significant operations in Asia, the US and the UK.
It provides retail financial products, services and fund management options to customers.

PPMS aims to replicate the same quality, productivity and cost-efficiency that have been largely responsible for the global success of Prudential. We are committed towards investing in people and help them bring out their best, which in turn helps us, provide excellent services to our customers and thereby superior financial returns.
( www.prudential.co.uk )

Location:
1st Floor,
Prudential House,
Central Avenue,
Hiranandani Business Park,
Powai.
Contact: Richa / Hemali : 66787088 / 86
richa.agarwal@prudential.co.uk / hemali.mukne@prudential.co.uk

Customer Service Associate-Night Shifts Only
Experience: 0 - 5 Years
Location: Mumbai, Mumbai Suburbs

Job Description
Handling Insurance based queries from U.S customers.
Effectively answering & solving queries from policy holders.
Eye for detail.
Good spoken English & Business writing skills.
Basic computer knowledge & good typing skills a must.
Candidates with Cutomer Service background & Freshers can apply.

Desired Candidate Profile
Candidates with good communication skills & typing speed will be prefered.
Graduation a must. Any Professional Degree holder need not apply (eg. B.E, LLB, MBA, MBBS etc.)
Should be willing to work in night shifts.
Home Drop provided for late shifts.

Telephone: 022-66787000

Recruiter wants you to directly approach the venue with your profile details

[ggaikwad]

i am looking for backoffice vacancy , and i have 1 1/2 year exp in international bpo for backoffice process if any backoffice vacancy is opening please let me know . my cell no

[Guest-IJT]

Name : Madhusudhanedakula
Email : Madhusudhanedakula AT gmail.com
Designation / Skillset : M.pharmacy(pharmacology)

Resume :
OBJECTIVE :
- To associate myself in an organization as a professional where there is an opportunity to share, contribute, and upgrade my knowledge and skills for the development of the organization and myself parallelly.

ACADEMIC DETAILS :
- Studying M.Pharmacy (Pharmacology) in Talla Padmavathi College of pharmacy, kakathiya university, Warangal with 72.3% upto 2nd semester. (2010).
- Completed B.Pharmacy from Nova College of pharmacy, JNTUK, Jangareddygudem with 69.08% (2005-09).
- Completed Intermediate (Bi.p.c Stream) from Nava vignana bharathi Junior college, Warangal with 62.1% (2001- 2003).
- Completed 10th standard from Scholars high school, Warangal with 81.2% (2000-2001).

PROJECT WORK EXPERIENCE :
TITLE : ‘Pharmacological evaluation of different flower extracts of Bauhina variegata L. under the guidance of Mr. Dr. K. B. Prusty in Talla Padmavathi College of Pharmacy, Warangal.
TITLE : “ANTI FUNGAL ACTIVITY OF TURMERIC” Department of pharmacology, Nova college of pharmacy, JNTUK.
Organization : Dept of pharmacology, Tallapadmavathi College of pharmacy, kakathiya university, Warangal. Dept of pharmacology, Nova College of pharmacy, JNTUkakinada.

STRENGTHS :
- Good communication skills.
- Hard working and Work dedication
- Ability to learn quickly and adapt to circumstances and keep on improving.
- Excellent Leadership Skills.
- Desire to learn and grow constantly to upgrade skills and knowledge.

ACHIEVEMENTS :
- Participated in quize, dance and skit programs in Inter-School competitions.
- Participated in “NATIONAL SEMINAR ON CURRENT INNOVATIONS IN PHARMACY” conducted by Nova College of pharmacy in 2008.
- Participated in cricket competition “NOVACUP” conducted by NOVA GROUPS in 2005 and2007.
- Participated in fund raising campaign for the welfare of orphans & mentally retarded.
- Participated in blood donation camps organized every year by different organizations like Red Cross Society and Lions Club.

SKILLS :
- Having good hand on Preclinical studies, able to handle mice, rats, guinea pigs and rabbits
- Capable of handling High Performance Liquid Chromatography, Ultra Violet- Visible Spectrophotometer, Micro centrifuge, Autoclave, Hotairoven, LAF.

DECLARATION :
I here by declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Place : Hyderabad
Date
MADHUSUDHAN.E

[Guest]

Neil D. Fernandes

Email : nf84327 AT hotmail.com
April 1999 : Passed Bachelor of Commerce Degree (B.Com) from the University of Pune (With Communicative English as vocational .)
- Competent in the application of windows xp suite
- Fluent with the usage of Internet related applications
- Able to Communicate in English, Hindi and Marathi.
- Hard Working, Co-Operative, Reliable And Punctual.
- Able To Work Independently And As Part Of a Team .
- Listening To Music
- Surfing The World Wide Web
- Meeting & Interacting With People

.
- Currently working with Dhanlaxmi Bank Ltd as Senior Manager (October 2009 till Date )
- Branch Manager ( 15 -10-2009 to 31-12-2010).
- Responsibilities :
- Leading a result oriented team and responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management
- Own all branch-banking objectives and overall branch supervision
- Ensure achievement of overall Branch Targets by generating business and cross sales
- Key Customer Relationship Management & supervision of all High Net Worth customer programs
- Ensuring all components of the branch sales model function as per design
- Complaints Handling
- Review Branch Operations reports
- Branch Merchandising & co-ordination with Marketing at product level.
- Review vault register.
- Review Suspense & Dummy accounts.
- Ensure compliance with Banking rules, Regulations & Procedures.
- Periodic review of progress vs. objectives.
- Ensure clarity of Business objectives among staff.
Additional Responsibility& Experience
- Worked as part of central team at corporate office lowerparel Mumbai
- Handled branch support activities and launching and driving campaign’s PAN India
- Designed and rolled out Locker Occupancy model for the Bank
- Handled Business Correspondent Initiative by RBI
- ICICI Bank : (October 2007 – October 2009 )
- Assistant Manager ( 15 0ct 2007- 04 Apr 2008) Liberty Garden branch Malad (W)
- Responsibilities : Branch authoriser and cross sell (TPP ).
- Branch Operation Manager ( Apr 2008 - Jan 2009 ) Kandivli Lokhandwala branch
- Responsibilities : Current account & Saving account sales.
- Responsible for acquisition through direct sales to walk-in as well as referrals from walk-in customers.
- To coordinate with Direct Sales Team.
- Supervise & Monitor Personal Banker and contract sales.
- Taking care of Critical Customer Needs.
- Deepening of relationship with existing customers who walk-in, through cross sell of all products and services.
- To provide product Support to ensure that sales targets by branch and through direct sales teams are met.
- Review Daily Accounts Opened, report and update SS cards with account number.
- Branch administration.
- Reduction in attrition & closures.
- Audit and compliance , Sales . Managed a team of 3 staff
- Branch Manager ( 28 jan 2009 -15 Oct 2009) Malad Mindspace branch .
- Responsibilities :
- Ensuring that the financials of the branch are under control and the branch adheres to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms at all times.
- Providing advisory services to corporate & high net-worth customers on funds management while maintaining relationship with Key Accounts. -
- Responsible for dealing with external and internal auditors and inspections and compliance.
- Supervising Key Areas including Marketing, Business Channel Development, Team Development, Cost Management, Revenue Generation.
- Monitoring the branch sales targets, conceptualizing & implementing competent strategies in coordination with the branch and the sales team with a view to penetrate new accounts and expand existing ones for a wide range of financial products & services.
- Profitability, Productivity. Managed a team of 9 staff.
- JP Morgan Chase : ( Ausgust 2004 –October 2007)
- Responsibilities : Taking inbound calls pertaining to Chase Home Finance , credit card activation and cross sell of financial products
- Efunds International : (November 2000 till July 2004)
- Responsibilities : Taking inbound calls for products and services (US & Canada

[Guest]

RESUME
PRITI CHAURASIA
Email id : priti_om21 AT yahoo.co.in
Objective
- To work with a leading organization to seek a challenging & rewarding career, where opportunities for career growth & professional development is provided.
Skills
Excellent computer skills, willing to learn, team coordination, hardworking & execution responsibilities.
Educational Qualifications
Exam University / Board Year of passing
T.Y B.Com Mumbai march’ 2009
H.S.C. Mumbai march’ 2006
S.S.C. Mumbai march’ 2004
Computer literacy
Software packages : Windows XP / 2000 / 98, word, excel.
Previous employment :
* Name : Spice BPO (Dish TV Outbound process)
Duration : April 2009 to Feb 2010
Income : 6500/- p.m
Designation : C.S.A (Tele Caller )
Job Responsibilities : Updated customer’s feedback, Contact information,
Complains, Payment Details, Complete Deposition,
Daily Target - 100 calls, Answer Customer’s Queries.

*Name : NRK Overseas (INDIA)
Duration : Sept. 2010 to Aug 2011
Income : 10,000/- p.m
Designation : Office Assistant
Job Responsibilities : Maintaining Reports in Excel, Packing list,
Sales Contract, Shipment Details, Monthly Exp Details,
Weekly Worker’s Payment Report, Making Invoice,
Performa Invoice, Employees Attendance Records,
Costing of Material, Filing & Documentation,
Handling Petty Cash.

[Guest]

Kadam, Suyog
E-mail id. : Kadamsuyog AT ymail.com
Kadamsuyog4 AT gmail.com

OBJECTIVE :-
Have a different working style and attitude, only to achieve personal and organizational goals, creating a win-win situation both for self and the organization.
EDUCATION :-
B.A MUMBAI UNIVERSITY C. K. THAKUR COLLEGE. 49.00 % ENGLISH LITERATURE
H.S.C MUMBAI UNIVERSITY C. K. THAKUR COLLEGE 51.17 % ARTS
S.S.C. MUMBAI UNIVERSITY BAL VIKAS VIDYA MANDIR 52.77 % -
TRAININGS :-
- Attended training on KAIZEN technique.
PROFESSIONAL EXPERIENCE :-
Caliber Point Business Solutions (Nov’ 2010 to till date)
- Handling end to end payroll and Maintenance for PILOT process for Client.
- Executing payroll(s) for 1700+ companies & ensuring accuracy and TAT for the process.
- Communicate payroll issues/ escalations with client by mails, running audits done by team members.
- Working on list of processes, i.e. Payroll confirm (Timesheet, Import, Auto & Web), New hires, PAF (Personnel Action form) which includes all kind of changes of employee information, Terminations, Wage Deductions, I-9 validation, Direct deposit, Transfer employees & W-4 forms.
- Applications worked on HRP (Human Resource Pyramid), Dashboard, Citrix & Internal payroll tool.
ICICI BANK LTD (May’ 2010 to Oct’ 2010)
- Visiting various client onsite for account opening and Life Insurance.
- Handled unusual queries of the customer regarding current account and life insurance.
- Visited Ltd. companies and bought business from them.
HDFC BANK LTD (Jan’ 2009 to Feb’ 2010)
- Visiting various client onsite for account opening.
- Especially bought business from small/medium size businesses.
- For Saving’s accounts used to visit door to door in residential area.
SPANCO B.P.O (July’ 2008 to Nov’ 2008)
- Handling Customers queries related to Mobile Connections & Disconnections, wrong deductions and giving information according to customers need.

[Guest]

My name is Tara Dubey. I would like to know about vacancy in back office.

[Guest]

I want to know how many rounds conducted in PMS and Are aptitude questions really tough?

[Unregistered]

KAVITA PAREKH
kavita.parekh82@gmail.com

OBJECTIVE: High potential and experienced finance professional seeks a Managerial/Senior role in Business analysis, Research, Calculations, Settlements, Reconciliations of financial products etc.

PROFILE:
Demonstrated capability in analyzing breaks and issues along with proficiency in OTC products
Self-motivated, passionate, curious and driven personality
Proven ability to interact with clients, present actionable findings and partner cross-functionally to deliver results and possess strong experience in client management
Possess strong attention to detail and ability to effectively manage multiple tasks and initiatives
Comfortable working in a highly competitive, high-performance and target-driven environment
Possess excellent communication, interpersonal skills, team building, project management, organizational and collaboration skills

WORK EXPERIENCE:
JP Morgan, Mumbai, India
Assistant Manager Oct 2011 – 30 April 2013
Responsible for understanding the various services required by Client for CFD and OTC products (IRS, Exotics, CDS etc ) and for setting up processing models to meet Client SLA (Service Level Agreement)
Coordinate with Middle Office for Trade discrepancies and escalate the pending issues.
Ensure Adherence of Operational Procedures to complete tasks in an accurate and timely manner
Meet Benchmarks as per SLA and responsible for all relevant procedural and security compliances
Responsible for investigating and actioning breaks generated for client funds for Oversight Process - GDS Team. Breaks are generated by change in the Market value from yesterday to today as per the Tolerance limits. We deliver the data to the Fund control which delivers the same to the clients
Engage in Knowledge sharing sessions with the team and demonstrating process improvement
Provide high quality service to achieve customer satisfaction by answering customer queries in all aspects with all necessary procedures and communication with global perspectives
Work on and close post signoff queries raised by Fund Accountant related to tolerance check, cash movements (TLM breaks), static data exceptions and corporate action events
Created an error log file to keep a track of errors captured by our team in regards to other teams and internally for the team members as well as for process improvement
Environment - Lotus Notes/Outlook, Apollo, Enterprise, Derivclear, Bloomberg and financial reporting

Nomura Services (Formerly Lehman Brothers), Mumbai, India
Senior Analyst – FID Settlements Apr 2008 – Oct 2011
Worked for Pre and Post Settlements which included confirming all cash flow settlements for Credit Default Swaps (CDS) and Interest Rate swaps (Fixed Income Derivative products) for UK based clients
Responsible for Actioning of payment requests on receipt of notification and instructions from client
Handled incoming queries from various Counterparts and resolved their breaks in timely manner
Worked on CDS Quarterly rolls with more than 200 Counterparties for confirmation of cash flows and handled breaks post CDS
Was responsible for Reconciliation of NOSTRO with client and the Treasury, resolving of Breaks on NOSTRO and Fails and liaising with Client representatives for queries
Set cash flows like Coupon Payment, Assignment fees, Termination Fees, Premiums, Shortfalls etc.
Maintained Client relationships through email and Lock in Calls and came up with the best possible solutions in the least possible time
Responsible for Post settlement Investigation and resolution of Cash Settlement discrepancies arising from Derivative transactions
Investigated and Reconciled cash movement related to swaps transactions to assess the overall cash movement and ensured accurate settlements
Responsible for Preparation and submission of regular End of Day (EOD) updates on the status of the workflow to the management
Interacted with the onshore team for flagging process changes, updates, documentation and sign-offs
Was in charge of Floor walking and resolving queries for the team
Attended ISDA training on exotic products and Standard
Prepared and circulated MIS reports to senior management on daily basis
Updated SOP’s and training plans for new employees
Environment – Outlook, Excel, DTCC, SWIFT, Totoro, Gloss, ASAP, TLM, SUMMIT

Achievements:
Awarded as the best team of the quarter in Lehman Brothers in 2008
Worked with 98% accuracy and over 100% productivity throughout the tenure

Globe Op Financial Services, Mumbai, India
Senior Operations Associate – FID Reconciliation Nov 2006 – Apr 2008
Proficiently handled big clients like Micro, Blue Mountain, Deshaw, Delfina etc by providing coverage to UK clients for Daily and Monthly reconciliation
Prepared FX $ Cash reconciliation statements and actioned the Breaks on the reconciliation
Prepared Wires for transferring money from the clients account to third party and booking corporate actions
Prepared month end tasks based on the client’s requirements on regular basis
Promoted Teamwork and Responsiveness for individuals through support and training
Promoted from Associate to Senior Associate in January 2008
Environment – Kondor, Go Recs, Excel, Macro

Angel Broking Ltd, Mumbai, India
Admin Head – Equities and Futures Oct 2005 – Oct 2006
Efficiently handled all sub broker’s and client’s risks, and resolved all client’s queries by daily interactions by taking care of Risk portfolio of Sub brokers and direct clients
Managed the limits for the clients as per their Risk profile
Managed staff and the Branch with regards to IT issues, system issues, client issues etc.
Proficiently looked after Odin Terminals, Bolt and was fully responsible for Management and Services
Conducted formal trainings for new recruits

Origin Financial Services, Mumbai, India
Dealer – Debt Market June 2003 – Sep 2005
Worked as a dealer in RDM and WDM Segment by dealing with Government Securities and Bonds (SLR & NON SLR) with various co-operative banks in Mumbai and Gujarat and corporate institutions
Managed the portfolio of the clients and resolved queries on a daily basis
Prepared daily and monthly MIS reports, analyzed operation issues and offered solutions and trained new employees for their roles in efficient manner
Completed multiple assignments within aggressive deadlines

EDUCATION & CERTIFICATIONS:
MBA in Finance (PGDBA), Welingkar's Institute of Management (Percentage - 79%, Passing year - 2008)
Diploma in Financial Management, Welingkars Institute of Management (Grade “A+’”, Passing year - 2004)
Bachelor of Commerce (B Com), Mumbai University (Percentage - 60%, Passing Year – 2003)
Higher School Certification (HSC), Mumbai Board (Percentage - 67%, Passing Year – 2000)
Secondary School Certification (SSC), Mumbai Board (Percentage - 63%, Passing Year – 1998)
Cleared NCFM (NSE Certificate in Financial Markets) in Derivatives Module - 84% (2006)
Cleared NCFM (NSE Certificate in Financial Markets) in Commodities - 87.5% (2005)
Cleared NCFM (NSE Certificate in Financial Markets) in Dealers Module - 74% (2005)

VISA STATUS:
Holding a B1/B2 Visa for United States of America valid till January 2, 2022.