www.firstsource.com ICICI One Source Ltd Firstsource : Mumbai : Back Office Blend Process

[Admin]

ICICI One Source Ltd. : Firstsource : First source
http://www.firstsource.com

Company Profile
Firstsource is among India's leading BPO companies with revenues of $123 M for the year 2005-2006.

Firstsource provides business process management to Fortune 500 and FTSE 100 companies in the Banking & Financial Services (credit cards, insurance, retail banking, collections and mortgage companies), Telecom & Media (fixed line, mobile, broadband and narrowband service providers) and Healthcare (payor companies) industries.

Firstsource offers customer management through a combination of call center and transaction processing capabilities for a complete range of solutions from customer acquisition, customer care, claims processing, collections and receivables management, reconciliations and investigations to customized business research and analytics.

Headquartered in Mumbai, India, the company currently has over 8000 employees across fourteen state-of-the-art centers in India, UK and the US, and in-market teams in UK and US. The company recently launched operations in South America through a center in Buenos Aires, Argentina.
Over the years Firstsource has earned the reputation of being an organization with the ability to rapidly scale up and manage large scale complex processes over accelerated timeframes. It has partnered with clients to create virtual extensions of their organizations so they can concentrate on their core competency. A culture of responsiveness, flexibility, operations excellence and mutual trust and transparency has led to long-standing client relationships.

Back Office-Blend Process
Experience:
0 - 2 Years
Location:
Mumbai
Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
22 Aug


Job Description
Urgent Job Vacancies at FIRSTSOURCE formerly known as ICICI OneSource, MALAD.
Looking for a Better Career & Growth into Back Office(Blended Process)
Attractive Salary Packages, Decent work timings.
Good Work Culture with Learning Opportunities & Good Growth Prospects.
For Further Enquires & Queries Please Contact the HR Team
Rohan - 9820659659
OR
rohan.lokhande@firstsource.com

Desired Candidate Profile
Graduates Fresher (Any Industry)
UnderGraduates (Minimum One Year Exp. in any Field)
Prior BPO / Non-BPO Exp. also Invited

Executive Name:
Mr.Rohan Lokhande

Address:
Not Mentioned

Telephone:
9820659659

Reference ID:
Back Office-Blend

Keywords: Back Office, Blend Process

[Guest]

Email : asqais AT gmail.com
Summary
A Science Post-Graduate with Six years + work experience.
Objectives
To synergise knowledge and my academics in an organisation that fosters growth and facilitates learning
Work Experience :
Currently working as a Recruitment administrator for Accenture Hr services.
Bank Of America Continnum : worked as a quality analyst in the customer contact and relationship development department from 2008 till April 2010.
Citigroup Global Services : worked as a Processing officer- (from April 2004 till November 2007)
Training and handling new recruits to get them certified for the mandatory trainings as per Citigroup guidelines.
Making and deciding shift timing charts for agents and accordingly getting their vehicles for pick up and drop arranged.
Maintaining and sending daily and monthly productivity reports to managers in India and USA.
Maintaining the break timing and productivity timing for employees.
Maintaining meal coupons record.
Doing quality check on random basis for all the employees.
» Working in the Vendor Management team on three major projects viz. Appraisal follow up,Title-Vendor Set-up and Appraiser Set-up
» Appraisal follow up : Getting in touch with appraisers in America and following up on pending appraisal reports.
» Checking the appraisal files and getting them completed within the turn around time(5 business days).
» Escalating delayed files to our manager in the US.
» Preparing the daily report sheets and sending it to my manager in the US.
» Title-Vendor Set-up - There are title companies who appoint closing agents to do the closing for loans. My job entails :
o scrutinizing the documents for eligibility.
o if eligible, setting up the closing agents in the systems and maintaining their files.
o helping the agents to retrieve documents online.
» Appraiser Set-up - There are appraisers who appraise the property value. My job involves :
o scrutinizing the documents for eligibility
o if eligible, setting up of new appraisers in the systems or updating the required information for existing ones
» I regularly perform quality check of the files - internal QCs and also QC on the client’s files
» I prepare EOD and MIS reports as well
» Involved in maintaining Productivity Analytical data for employees
» Involved in Citi Mortgage media presentations
» Imparting process training to new employees
» Prepared presentation on Mortgage Banking Basics
» Achievements :
»
o Received the Best Productive Employee Award for being the most productive/efficient and quality conscious employee
o Received excellent ratings in the Appraisal Set-up process
Worked for Tracmail International Ltd as a Customer Service Executive(Oct 2002-Apr2004).
Academics :
» Post-Graduate Diploma in Medical Laboratory Technology (DMLT) with 62% marks
» Bachelor of Science (Bio-chemistry and Life Sciences) from Mumbai University with 53.25% marks
» Higher Secondary Certification – Maharashtra Board with 42% marks
» Secondary School Certification - ICSE (Delhi) Board with 68% marks
Computer Knowledge
» Hands-on experience with MS-Office (Word, Excel, Access, PowerPoint) besides using of the Internet for knowledge exploration and data search .

[Guest]

Resume
Mitali Praduymna Thakkar
Email ID : mitali_1884 AT yahoo.com
EDUCATION QUALIFICATIONS
-------------------------------------------------------------------------------------------------
EXAM PASSED INSTITUTE/BOARD PASSING YEAR CLASS
-------------------------------------------------------------------------------------------------
M.COM-I Ghanshyam Saraf College Continue Continue
(Mumbai Uni)

B.COM M.S.Uni 2008 Pass
(Baroda)

H.S.C G.S.E.B 2001 Second
S.S.C G.S.E.B 1999 Second
-------------------------------------------------------------------------------------------------

OTHER QUALIFICATIONS
------------------------------------------------------------------------------------------------
TELLY7.2 Lcc 2006 75%
BASIC Lcc 2002 65%
--------------------------------------------------------------------------------------------WORK EXPERIENCE

1. Worked with “HARSON LABS PVT LTD” (a pharmaceutical company)
as an “Office Assistant” (Baroda) AUG’07 TO JUNE’08 (Baroda),
Job Profile :
- invoice entry in software,
- Checking the consolidated,
- Monthly M.R. detail in excel,
- Data entry work,
- Printing, fax handling & all office work.
2. Worked with “HBL GLOBAL PVT LTD” (credit card department)
as a “Tele Caller” JUNE’09 TO DEC’09 (Mumbai),
Job Profile :
- Selling all different kinds of plan like cash on call, life insurance plan,
medical plan,
- Monthly offer on credit card & card credit limit-enhancement on call.

3. Worked with “UNITED LINER AGENCY COMPANY LIMITED”,
Account Department as a “Trainee” JULY’10 TO APR’11 (Mumbai),

[Guest]

CURRICULAM VITAE
Sushant Subhash Khadpe
E-mail- : khadpe.sushant AT yahoo.co.in
________________________________________
Objective
- To secure challenging position in related filed and grow along with the company utilizing my skills and experience.
Career Summary
- Being a career oriented person, I have completed job assignments successfully through my hard work and knowledge and ability of to learn and work on new things as per the situation.
Personal Details :
Date of Birth : 10th May, 1980.
Languages : English, Hindi, Marathi.
Marital Status : Single.
Educational Qualification
- Passed S.S.C. (Std. X) from Maharashtra State Board in 1997 in Second Class.
- Passed H.S.C. (Std XII) from Maharashtra State Board in 2000 in Second Class.
- Passed for T.Y.B.Com. From University of Mumbai in 2005.
Other Qualification

- Passed One – year Advance Diploma in Business Administration during the academic year 2011 with First Class from Welingkar institute of management development & research.
Computer Skill
- Conversant with Accounting Package like Tally 4.5 Tally 5.4 and Tally 6.3 & have working knowledge in Windows 98, MS-Word, MS-Excel, MS-Power Point, DOS, Internet.
Experience
Current Experience :
- Axis bank Limited.
Presently working with Axis bank Through ORPHYNOVA (C.P.U. in Pin cell Department promoted by
Axis bank) from 11 August 2008 to Till date
Previous Experience :
- Deutsche bank India
Presently working with deutsche bank
Through Laxmi Vardhan & Associates (A subsidiary promoted by deutsche bank) from last One & Half Year
Job Profile :
- Work in dispatch department.
- Sorting of banking cheques bank & product wise
- Stamping on banking cheques
- Attaching print to banking cheques
- packing to banking cheques & dispatch within TAT
- work in a PDC vault as an Team Leader
- Responsible for custody & excel entry of Post Dated Cheques
- Responsible for daily ticking & vaulting of the PDC’s
Authorized for the day
- Responsible for safe custody of all PDC pouches inside the vault
- to maintain cleanliness in store
- Responsible to meet all request of PDC pouches
(foreclosure\swap\queries) within TAT with capturing all requisite details in Log file.
Previous Experience :
- Working with M/s. Jagadish & Harish Shetty (Chartered Accountant) from 1st April, 2006 to 31st January, 2007 as an Account Assistant & Bank Audit Inspection.
Bank Audits

Types of Audit Name of the Bank
Statutory Audit Maratha Co-operative Bank
Parsik Janata Sahakari Bank
C.K.P. Co-operative Bank
Concurrent Audit/Internal Audit Mogaveera Co-operative Bank
Malad Sahakari Bank Ltd
Account Assistant :
Sr.No. Name of the client
1 Karanataka Soaps & Detergents Pvt Ltd
2 Kumar Octroi Services
- Working with M/s. B.P.C.Kurla Mailing Centre From 1st July 2001 to 31st march 2006 as Franking & Sorting of Letter.
Sorting of Letter :
Types of Sorting Details of Sorting
All India Sorting Statewise Sorting
Maharashtra Sorting District wise Sorting