www.emrcompanies.com EMR Technology Ventures Pvt Ltd Gurgaon : Assistant Manager Operation

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EMR Technology Ventures Pvt. Ltd. ( emrcompanies.com )
http://www.emrcompanies.com

Keywords: operations, BPO, Assistant manager,

Company Profile
EMR Technology Ventures and its associate companies are a provider of outsourcing solutions in the financial services vertical. EMRâs solutions and services are designed to deliver enhanced productivity with more efficient turnaround times and reduced costs while ensuring the highest standards in quality and data security. EMR distinguishes itself from generic outsourcing providers by offering the entire spectrum of back-office financial services starting from claims processing to high-end analytics and knowledge management services.

EMRâs areas of specialization are its capabilities in the financial services vertical. These include claims processing and adjudication for insurance and healthcare, underwriting and analytics for the mortgage industry, analytics and knowledge management for capital markets, and finance and accounting back office processing.

Assistant Manager - Operation
Experience:
1 - 2 Years
Location:
Gurgaon
Education:
UG - Any Graduate - Any Specialization

PG - CA
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
22 Aug


Job Description
Reports to (Designation of the RO): Sr.Manager
Direct Reports: Team Leaders

Will work with team of Associates, Sr. Executives and Team Leads in getting accounting work done as per client requirements.

Job Summary
Primary Responsibility
- Managing day-to-day operations entailing Auditing of Expense Claims, Vendor Invoices for various clients.
- Monitoring team productivity and quality as per client requirements.
- People Management and counselling of Team, if required.
- Managing workload across process optimally i.e. minimise stretch, cabs and snacks,etc.
- Client Management and Communication i.e Responsible for discussing routine operations issues on calls with Client.
- Handling client escalation on priority.
- Interaction with Analysts/approvers to discuss routine matters is required.

Secondary Responsibility
- Mentoring of people to maximize common objectives i.e. tomer focus and timely delivery of work without escalations or issues.
- Ensure timely closure of Appraisal process.
- Will be required to estimate resource/time to optimize utilization of available resources i.e. Cabs/snacks/stretch etc.
- Responsible for effective & timely communication within the team to ensure that everyone is on the same page i.e. people erstands client requirements and criticalities of all the work which they are supposed to do.
- To provide quality and productivity details to MIS for process reports.
- Liasoning with support function.
- Candidate would be responsible for a large team and thus is expected to act as a mentor for all his team members to resolve people related issues as when they arise.

Specific Responsibilities
- Responsible for Team working on Auditing and tracking expense claims for 80 to 100 clients.
- Meeting Client expectation on Quality & workload by following client specific requirements.

Desired Candidate Profile
Essential Skills/ Experience & Qualification:

1) The candidate should be Chartered Accountant with good academic background & interpersonal skills.
2) Experience in Accounting process and team handling of 10 to 15 people and capable in this role of managing a team of 40-50 staff.
3) Should have excellent written and communication skills
4) Working Knowledge of MS office package especially MS Excel .
5) Should be flexible with work hours.

Desired Skills/Experience & Qualification:

1) Candidates with 1-2 years of Post Qualification Experience in the same field will be preferred.

Executive Name:
Mr John Prakash

Address:
Not Mentioned

Telephone:
Not Mentioned



EMR Technology Ventures Private Limited
415, Udyog Vihar III
Gurgaon – 122016, Haryana
Phone – 91 124 239 8392 – 96
Fax – 91 124 400 1901

[Guest-IJT]

Name : Mustakem. A . Qureshi
Email : qmustakem AT yahoo.com
Designation / Skillset : Operation Manager (Car Rental)
Dear Sir / Madam,
In an effort to explore the possibility of securing employment in your
reputed organization, I would like to submit my application which should
enable to evaluate my potential and capability for a position commensurate
with my educational qualification and experience.
With my experience, I am certain that I can handle any responsibility and
difficult task and execute the same with integrity and firmness and to the
satisfaction of my superiors.
I have enclosed my CV., for your kind perusal concurrence. Hoping to get a
positive reply for our meeting to prove my matter.
Yours Sincerely,
Mustakem Qureshi

Resume :
Overview :
As an expert, sound and disciple personal in modern in any field,
Academic and Professional Education :
MS OFFICE 2003/2007
Academic Education
Passed S.S.C. from Don Bosco High School Delhi Board.
H.S.C from Mumbai board
Operating Systems Current with :
Microsoft
MS Windows 2000 Professional,
MS Windows XP professional and Home Edition
MS Windows 2003 standard, 2003 Enterprise and Web Edition
MS Windows 9x, Dos
Professional Experience :
In INDIA
(Neeta Travels)
Operation Supervisor
Neeta Travels – Mumbai
(January 2005 to December 2006)
Inspected vehicles to ensure safety equipment is in working order; lights, tires, brakes, wiper,horn, seat belts, mirrors and back-up lights.
Supervise staff of 35 drivers by assigning them with the duties as per their schedule.
Cleaned all exterior and interior windows and mirrors and vacuum interior, floor, seats, ashtray and trunk.
Provided positive customer service, including greetings, assistance with luggage and personal belongings, where applicable.
Placed items found in vehicles in lost and found.
Directed drivers to drop off locations as necessary.
Drove vehicles from drop off point to service area; drove vehicles through car wash and to ready line as necessary.
Refueled vehicles and logged identification number with fuel needed and mileage.
Maintained a clean and orderly work area and reported any unsafe or hazardous conditions.
Completed the out-of-service tag and ensured that vehicles are moved to the maintenance area.
Identified and pulled vehicles that are eligible for turnback, flagged for grounding or preventative maintenance and verified their movement to the proper location.
(Travellinks Rent A Car)
Operation Manager
Travellinks Rent A Car – Mumbai
(January 2006 to February 2008)
Remarkably handling the whole operations in regards to researching, analyzing,
and approving all records management equipment, negotiating records
management vendor contracts and managing corporate records function and staff.
Supervise staff of 45 drivers by assigning them with the duties as per their
schedule.
Profound ability to provide direction and support to a large number of customers
with 40 cars of Tata Indica contract with Zee News
Assisted each complaint personally by effectively resolving all their service
related issues and problems.
Over see activities by directing and controlling the maintenance, accident, repair
and/or recondition fleet vehicles and ensure all quality assurance standards are
maintained at the location.
Maintained records of daily attendance sheet of drivers, supervisors & operation staff.
Follow up with zee news staff for clearance of payment in regards to the bill charged.
Prepare daily reports of operation and submit to the MD on daily basis.

(Rohan Tours And Travels)
Operation Manager
Rohan Rent A Car – Mumbai
(March 2008 to APRIL 2011)
Remarkably handling the whole operations in regards to researching, analyzing,
and approving all records management equipment, negotiating records
management vendor contracts and managing corporate records function and staff.
Supervise staff of 90 drivers by assigning them with the duties as per their
schedule.
Profound ability to provide direction and support to a large number of customers
with 80 cars of Maruti SX4 contract with each individual commissioner of income
tax dept.
Assisted each commissioner’s complaint personally by effectively resolving all
their service related issues and problems.
Direct and control the activities performed by the fleet distribution function while
reviewing and evaluating the availability of fleet vehicles.
Over see activities by directing and controlling the maintenance, accident, repair
and/or recondition fleet vehicles and ensure all quality assurance standards are
maintained at the location.
Inspected vehicles before dispatching to ensure safety equipment is in working
order; lights, tires, brakes, wipers, horn, seat belts, mirrors, etc.
Exceptional ability to multi-task in a fast paced environment and act with a sense
of urgency as in a case of accident, arrange for immediate replacement of another
vehicle to the commissioner.
Ensure the damaged vehicles due to accident are sent to workshop for repairs and
claim for insurance for the same.
Maintained records of daily attendance sheet of drivers, supervisors & operation
staff.
Follow up with income tax staff for clearance of payment in regards to the bill charged.
Prepare daily reports of operation and submit to the MD on daily basis.
Resolve issue and problems of drivers related to fueling, maintenance, leave, etc.
Personal Qualities :
Unflagging commitment and perseverance. Ability to analyze and solve problems in a constantly changing work environment
Excellent teamwork abilities and communication skills
Enthusiastic and committed to maintain quality and efficiency
Fast and self-directed learner
Hobbies :
Listening to music, Reading Books, Playing Cricket,
Playing Football, Volleyball, Etc
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4176813
Date & Time : 26th May 2011 3:01 PM (UTC)
IP Address : 183.87.222.188
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