Infopro Corporation

Company Profile
InfoPro India is one of the most dynamic, innovative and rapidly growing IT organizations in India. Headquartered in USA, the company commenced its operations in 1989. We have grown to strength of more than 625 professionals with turnover pegged at USD 55 million. The company is an integrated and a pioneering one-stop solutions shop for the entire gamut of e-business services.

Trainer/QA or QA cum Trainer
Experience: 1 - 3 Years
Location: Delhi, Delhi/NCR

Job Description
1. To timely conduct call monitoring & analysis.
2. Responsible for tracking defects, Proposing and implementing Corrective measures to nullify them.
3. To manage Data for audits & reference.
4. To identify the training needs of the executiveâs & to requisite revival/corrective training programs as & when required.
5. To assess the changing scenario of business and evaluate the Trainer & QA's need for improving their capabilities.
6. Impart the process and soft skills training to the new hires and existing reps.
7. Content writing. Creating Modules.

Desired Candidate Profile
1. Excellent oral and written English.2. Good knowledge of MS-Office3. Preferably- Sales background.4. Graduate-Arts/Commerce/Science5. Minimum 3 years experience in BPO/KPO.6. Coaching Skills, training skills

Address:
Infopro Corporation
C-4, Sector-58, Noida-201301
Delhi,delhi,INDIA 201301

Email Address: nidhi.kapur@infoprocorp.com
http://www.infoprocorp.com