www.gardensalive.com Kinerk Direct Marketing Solutions Pvt Ltd KDMS Chandigarh Mohali : Process Associate, Customercare, Inbound Voice Executive

[Admin]

Kinerk Direct Marketing Sloutions Pvt Ltd
http://www.gardensalive.com/
gardensalive.com

Keywords: Process Associate, telecaller, tele caller, call center, BPO, ITES

Company Profile
KDMS is a pioneer in outsourcing solutions is CAPTIVE UNIT of Gardens Alive! USA, diversified conglomerate with business interest in diverse industry segments like Back Office Operations, Voice based customer services, Data Capturing, Inbound customer support and content management.

Our aim is to build the branch profitable and long term relationships with the customers. We achieve this by transforming end to end processes; balancing the need for improved efficiency with the delivery of an effective service experience.


Experience:
1 - 2 Years
Location:
Chandigarh, Mohali
Compensation:
Rupees 1,25,000 - 1,75,000
Benefits + Perks
Education:
UG - Any Graduate - Any Specialization;Graduation Not Required

PG - Any PG Course - Any Specialization;Post Graduation Not Required
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
25 Aug

Process Associate/ Customercare Executive/ Inbound Voice Executive
Job Description
Industry Type : BPO/ITES /CRM/Transcription
Job Type : IN Bound Voice Process
Position : CSR (Customer Support
Representative)
Designation : PROCESS ASSOCIATE
Job Timings : Rotational Shift
Location : Mohali (PB.)

Desired Candidate Profile
Inbound profile with target based upselling

Executive Name:
Parminder

Address:
Kinerk Direct Marketing Dloutions Pvt Ltd
C134 Phase VIII
Mohali,Punjab,INDIA 160059

Email Address:
parminder.singh@kinerkdirect.com

Telephone:
0172-5095553

Reference ID:
KDMS_PAs/08/08

[Kawal]

hi, My name is Gaurav Sakhuja

I want to apply for the post of Customer Support Representative

i want to apply right now

hi, how r u i want to join your company. I am MBA marketing.

hi, i wann know about interviews

CURRICULUM VITAE

[Guest]

SWATHI VENTRAPRAGADA
swathi.66654 AT gmail.com
CAREER OBJECTIVE :
To work and attain a challenging position in organization which utilizes my skills and ability for its growth and offers the scope for intellectual and professional enrichment for the individuals.
SUMMARY OF QUALIFICATION :
- A graduate in Commerce from Osmania University with over two and half years experience in accounting in various and have proven myself as a team player with an ability to work independently.
- Adept in the field of computerized as well as manual accounting and always keen to learn without hesitation.
- Exhibited a very lucid understanding of the functionality of organizations and responsibilities I have in till date.
EDUCATIONAL BACKGROUND :
Degree University Graduating Year
Bachelor of Commerce
(Computer) Osmania University
Hyderabad
2009
Intermediate Public
Examination (12thGrade) New Govt. Junior College,
Hyderabad
2006
Secondary School
Certification (10th Grade) Millennium Grammar School, Hyderabad
2004

WORK EXPERIENCE :
Organization Designation Duration
Tata Business Support Services Limited, Hyderabad
Customer Care Executive (Business Process Out Sourcing) 11/2010 - 05/2011
Ravi Firetech Safety Engineers,
Hyderabad
Jr. Accountant 10/2009 - 10/2010
Mamatha chit Fund Pvt. Ltd
Hyderabad.
Jr. Accountant 06/2007 - 01/2009
Operating Systems Windows Vista, XP, NT, Win’98 and Win’95
Office Suite Ms Office (Word, Excel, PowerPoint etc.)
Accounting Tools Tally
OTHER SKILLS :
JOB SUMMARY :
1. MAMATHA CHIT FUND PVT .LTD., Hyderabad
- Maintaining ledgers manually
- Maintaining sales vouchers, receipts and payments
- Preparing invoices manually and maintaining cash balances
2. RAVI FIRETECH SAFETY ENGINEERS, Hyderabad
- Maintaining ledgers manually
- Maintaining sales vouchers, receipts, and payments
- Preparing invoice manually and maintaining cash balances
- Preparing quotations
3. TATA BUSINESS SUPPORT SERVICES LTD., Hyderabad
Customer Service over internet using email, web chat, self help, case help etc., in Tata Sky (D.T.H.) Process.
HOBBIES :
- Reading Books
- Playing badminton
- Interior Designing

[Guest]

Resume

Abhishek
E-mail id : - dhimanabhishek2 AT gmail.com
Objective
To grow the organization trough my application of my experience and continuously gaining the knowledge for mutual batter future.
Strength
Result oriented approach, smart working, honest, helping nature, learning attitude, teamwork and self - reliant.
Qualification
I have done plus two from H P Board Dhramsala.
Additional qualification
Basic knowledge of computer.
Experience
I am working in TATA BUSINESS SUPPORT SERVICES LTD as the post of Senior CCE from last two year for handling over all north gold process and billing escalation.
Six month working experience in gprs technical helpline in kochar info tech Pvt. Ltd. In Aircel at Amritsar.

[Guest]

MEENAKSHI SHARMA

Em AT il : sharma.meenakshi254 AT gmail.com
CAREER OBJECTIVE
To achieve high career growth through a continuous process of learning and keeping myself dynamic, active and competitive in this changing scenario for becoming a successful professional.
EDUCATION QUALIFICATION
Professional Qualification :-
- Masters of Business Administration (MBA) with (Finance & HR) - from ICFAI National College affiliated Dehradun University securing 6.89 cgpa (2008-2010)
- Pursuing Charted Financial Analyst (CFA) level 2 from ICFAI National College affiliated Tripura University securing 66 % marks (2010--)
Academic Qualification :-
- B.com (computer application)from Kurukshetra University, Kurushetra securing 77% marks(2005-08) .
- 10+2 from Haryana Board Of School Education , Bhiwani securing 62% marks(2004-05).
- Matriculation from Haryana Board Of School Education , Bhiwani securing 75% marks(2002-03).
SEMINAR & WORKSHOP :
- A Seminar on “Electronic Media –Career & Skills Required” at D.A.V College for Girls, Yamuna Nagar on Feb 12 ,2009.
- Workshop attended on “Communication Skills & Developments” held at ICFAI National College, YamunaNagar on June 6, 2009.
- A seminar attended on “Blood Donation” at D.A.V College for Girls Yamuna Nagar.
- An event management (Mumbai Dabbawallas) held in ICFAI Campus.
PROJECTS UNDERTAKEN :
- A management thesis on HR “Leadership styles & it’s impact on employees satisfaction towards job.” in “Ruchira Paper Ltd.” ,Kala Amb.
- A management thesis on HR “Performance management And its importance on employee satisfaction at “ICICI Prudential Life Insurance.”
- A live project on study of customer‘s satisfaction in “FUTURE GENERALI” .
- A Live Project on “Reinforcement strategies & their influence” on the employees in “ICICI Bank”.
ACADEMIC HONORS AND AWARDS :

- Won the 3rd prize in Quiz Competition held at D.A.V Girls College, YamunaNagar.
- Certificate awarded by Tulsi Bodh Educational Society, 2001.
- Got the scholarship at ICFAI National College, Yamuna Nagar.
- Participated in “Time Management Workshop by Mumbai Dabbawala”.
- Got the prize of “Best Achiever” in my SIP.
INTEREST/HOBBIES :
- Listening to Music, surfing on net.
- Painting
- Cooking
COMPUTER AWARENESS :
- Basics of Microsoft office & Internet.
- Basic knowledge of Tally 9.0
S.I. EXPERIENCE :
Company Name : Future Generali Total Insurance Solutions
Job Profile : Customer Relation, Business development
Designation[]: Trainee

[Guest]

hi

i am B COM so there is requirement in your company . reply me
anil.hmr856@gmail.com

[Guest]

CURRICULUM VITAE
Anil Kumar
a.k.bugalia AT gmail.com
Career Objective :
I would like to work in such an environment where I could enhance my skills and growth myself as a real professional for both My Company and for me.
- To Become an Open Source leader.
Profile Summary :
- Having 1 year and Nine months of experience as a System Engineer.
- Proven ability in installing and configuring the Servers, Routers and Switches.
- Strong problem solving, logical implementation, trouble-shooting, installation and configuration skills.
- Adaptive to new technologies.
- Open minded to learn new and share with Team Members.
Professional Summary :
Organization : Competent Synergies Private Limited.
Designation : IT EXECUTIVE
Duration : August 2010 to till date
Job Location : C-157, Phase-7, Mohali
Educational Qualifications :
- Pursuing B.A. from KUK.
- Intermediate from H.B.S.E.
- High School from H.B.S.E.
Technical Skills :
Networking Skills
- Routing protocols - RIP, IGRP, EIGRP, OSPF and BGP etc.
- Switching Concepts - VLANs, VTP, and STP etc.
- WAN Protocols - Frame Relay, PPP, HDLC, NAT etc.
- Cables - Serial, RJ, Console, Straight, Cross, Rollover etc.
Hardware - Assembling / Disassembling PC, Printers PCI, SCSI, AGP cards etc.
- Mail Communication - MS-OUTLOOK, Postfix, Send-mail,
- Networking Concepts - POP3, IPSec Policy, DC, ADC, NAS etc.
System Proficiency
- Operating System : Installing & Administration, Configuring & Troubleshooting of
Windows XP, Windows 2003 Family, Windows Vista, Windows Server 2008 Family, Windows 7, REDHAT 5, Installing Sun Solaris
Virtualization
VmWare, Xen, Virtual Pc
Windows Servers
- Applying Operating System and application patches and service packs using patch link.
- Troubleshooting intermediate and advanced Windows Server issues including service failures, name resolve issues, application failures, and connectivity issues.
- Group Policy, Local Security Policy settings.
- Active Directory Integrated DNS.
- Configuring DNS and DHCP.
- Internet Information Service (IIS).
- RIS Server (Remote Installation Service).
- Terminal Services in Application Server and Remote Administrative mode.
- Routing and Remote Access Server (RRAS).
- Configuring Active Directory.
- Backup of Data and System State.
- Redundant Array Independent Disk (RAID).
- Print Server.
- Windows Deployment Services (WDS)

Linux Servers
- Disk Management – partitioning tools like fdisk etc. – file system management – ext3 – file system utilities (LVM-physical, logical, volumes – volume groups – extend ing file system on LVM – mount, unmount of file systems - /etc/fstab – mount op tions - disk quota – automounter.
- Red Hat Linux Startup process – init - /etc/inittab – run levels – chkconfig, utilities
- User/group management –shadow, passwords – user/group management commands tar utility.
- Desktop – KDE (K Desktop Environment), GNOME and FailSafe Terminal.
- Networking – configuration of Ethernet ppp interfaces – knowledge of network related service scripts – ifconfig & networking tool.
- Package management – RPM – several command option for rpm.
- Process monitoring – command like top, vmstat, free etc.
- Server - Dns, Apache, send mail, postfix, proxy, samba, ftp, dhcp, ssh, nis, and nfs and yum etc.
- Troubleshooting – rescue mode – sulogin, crontab, runlevels etc.

Technical Training :
- Training of MCSE from Network Stars Institute Hisar
- Training of CCNA from Network Stars Institute Hisar
- Training of RHCE from Network Stars Institute Hisar.
Professional Experience :
Company : Working with CSPL (Competent Synergies Private Limited) (Client: Dhiru Bhai Ambani Knowledge City – Mumbai) from June 2010 to till date.
Roles & Responsibilities :
- Making sure the network uptime 24x7.
- Manage PCs & related software - OS & Applications on them.
- To take responsibilities whilst working on the helpdesk of ensuring accurate communication of responses to technical queries.
- To setup user accounts (network/email) where required.
- To support the maintenance of the database.
- Keep all Servers running 24x7 uptime with latest patches & software
- Install, configure, and maintain network services, equipment and devices.
- Manages all system back-up and restore.
- Monitors system performance and implements performance tuning.
- Supports administration of servers and server clusters.
- Oversee software and network security.
- Lookout for viruses & keep Servers/PCs updated with latest antivirus patches.
- Check & keep Printers & other equipments working fine.
- Make policies / rules for users on how to use emails, internet, LAN etc.
- Manage IP Addresses & Admin-User login / passwords
Design network for optimum usage of network & bandwidth using latest routers & switches & check for any security breach.
- Configuring, Verifying & Troubleshooting Switching concepts such as VLANs, VTP, etc.
DATE :-
PLACE (Anil Kumar)

[Unregistered]

This is vanita and I am a graduate from kuk. I have 2 years experience with BPO sector. I want to join KDMS, hence wanted to know if interviews are running or not.

[Unregistered]

Myself Shivani Sharma having the current work experience of more than 5.3 years in the field of Human Resource is looking for a job opportunity in reputed company.

Currently I am working as an HR Manager in Creed Infotech, Mohali. I m looking after the HR Functions for the Company.