Lead Customer Care Retail sales : www.relianceada.com Kochi Reliance ADAG

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http://www.relianceada.com

We are one of the group companies of the Reliance - Anil Dhirubhai Ambani Group (ADAG), one of India's largest business conglomerates with major interests in financial services, energy, infrastructure and entertainment, besides telecom.

Designation Lead Customer Care - Retail Sales Division

Job Description
1. Customer service Delivery interface for Retail Operations across the telecom chain outlets, Reliance Mobile stores.
2.Integrate and implement with IS/IT ,CSD ,Collection Teams to build store level performances metrics
3. Retail Score card tracker
4.Monthly audit of Retail Operations
5.Interface with NIS/Reliance BPO to ensure training delivery across all through
-Content Aggregation
-Product & Sales Training
-Process and system training
-Soft Skills.
6. Define & manage customer experiences at retail store touch point.
7. Implement Store Operation manuals and guidelines and periodical audits.
8..Interface with IMSG for IT deliverables for Retail on h/w and s/w.
9. Responsible for both GSM and CDMA business.

Desired Profile
Candidate should know the working style of Retail Stores/outlets. Should be able to maintain Customer Satisfaction Score and give necessary training to the outlet staff members and retail sales staff

Experience 8 - 10 Years
Industry Type Telcom/ISP
Functional Area Sales, BD
Education UG - B.Tech/B.E. - Electronics/Telecomunication
PG - MBA/PGDM - Marketing
Compensation: Rupees 8,00,000 - 10,00,000
compenstaion will be best in industry
Location Kochi
Keywords Understanding of Telecom & Retail operations , Should have strong Knowledge of Processes & Audits

Contact Mr. Joseph Lukose
Reliance Communications Ltd
Telephone 09349131979
Email joseph.lukose@relianceada.com
Website http://www.relianceada.com
Job Posted 13 May

[Guest-IJT]

Nikhil P. Pimputkar
Email : nikhilppimputkar AT gmail.com
Organizational Experience
Name of the Organization : Zephirum Research Private Limited
Duration : July 2010 – Present (11 Months)
Designation : Junior Derivatives Associate
Work Profile :
- Trading in Energy markets on Chicago Mercantile Exchange (CME)
- Trading various strategies such as Calendar, Butterfly etc. in Eurodollar Interest Rate futures on CME Globex by analysing the yield curve.
- Trading the spreads between Brent crude oil and West Texas Intermediate (WTI) crude oil on Intercontinental Exchange (ICE).
- Trading Lean Hogs calendar spreads and butterflies on Chicago Mercantile Exchange (CME)
- Trading Live Cattle calendar spreads and butterflies on Chicago Mercantile Exchange (CME)
Projects conducted during academic tenure 2008- 2010
- Corporate Valuation : Valuation of Sterlite Industries Ltd. by DCF method (FCFF, FCFE, EVA) and Relative Valuation method.
- Corporate Finance : To analyse the financial statements in order to give permission to extend fund based limit and non fund based limit and to allow interchangeability between fund based and non fund based finances.
- Mergers and Acquisitions : Studied the merger of Raymond Calitri Ltd. into Raymond Ltd. (Calculation of synergy)
- Security Analysis and Portfolio Management : Building efficient frontier, Jenson’s Alpha etc. using MS-Excel
- Financial Markets and Institutions : Calculation of Bond duration(Macaulay and Modified), convexity, Portfolio Management (Beta) by making financial models in MS-Excel
Summer Internship Project :
Name of the organization : Bharti AXA Life Insurance

Duration : May – June 2009

Objectives :
- To analyse portfolio of ULIP of Bharti AXA Life Insurance and to give recommendations in terms of portfolio composition including concentration of stocks keeping in mind the fundamental views of the fund house
- To do comparative analysis of funds of Bharti AXA Life Insurance and of a competitor.
- To analyse life insurance industry in India.
Noteworthy Accomplishments
Stood 2nd in Jai Hind College in B.Sc. (2006)
Education Details
2010 PGDBM (Finance) N L Dalmia Institute of Management Studies 2nd Class 59%
2006 B.Sc. (Maths) University of Mumbai 1st Class 85%
2003 H.S.C. K.C. College 1st Class 68%
2001 S.S.C. C.S.S. High School 1st Class 81%
- Passed Certified Market Technician (CMT) Level 1 from Market Technicians Association (MTA)
- NCFM - Capital Market : NSE’s Certification in Financial Markets-
FLIP NCFM Market Risk module. (2011)
Capital Markets (Dealers) Module (2010)
Derivatives (Dealers) Module (2010)
Options Trading Module (Pursuing)
- MCX Certified Commodity Profession (MCCP) Certification from MCX (2010)
- IT Proficiency;: Knowledge of MS-Office (Word, Excel, Power Point), Meta Stock, Capitalline, X-Trader.