www.mphasis.com an EDS company Ltd Mumbai : Technical Support

[Admin]

MPhasis an EDS company Limited
http://www.mphasis.com

Keywords: bpo, call center, customer support, associate, executive, voice process, ITO

Office locations : Bangalore, Mangalore, Chennai , Puducherry (Pondicherry), Mumbai, Pune , Ahmedabad, NOIDA, Indore,
Hyderabad

Company Profile
It's about what excites you most..
The passion for innovation?
The thrill of measuring up to the big challenge?
The fascination for an upbeat career growth?

Here is the opportunity
MphasiS is an EDS company that drives talent in creating a global footprint. Talent, passion and the will to excel is the winning combination we seek in delivering world-standard services through technology know-how, domain and process expertise.

MphasiS and EDS come together as one big company to provide integrated solutions involving Infrastructure Technology, Applications & Business Process Outsourcing capabilities. From Manufacturing, Financial services, Healthcare, Communications, Energy, Transportation, Consumer and Retail industries to Governments around the world, our client list features global players. We have over 130,000 employees spread over 64 offices across the globe helping clients increase their competitiveness


A career with MphasiS-EDS means:
Making the most of your special abilities as you contribute, succeed and grow with a dynamic company.
All-round skill enhancement and continuous learning.
Skill and knowledge enhancement on the job.
Transparent Work Environment
At MphasiS, an EDS company, we are committed to creating an environment where every employee feels valued and respected.

Technical Support at Mphasis - an EDS Company
Experience:
0 - 2 Years
Location:
Mumbai, Mumbai Suburbs
Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
25 Aug


Job Description
Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. The Help Desk agent is able to resolve problems immediately, typically using the Knowledge Base and other Helpdesk tools. The Help Desk agent may provide guidance/training for less experienced personnel.

Desired Candidate Profile
-- Strong written and verbal English communication skills
-- Working knowledge of desktop PC and peripheral devices.
-- Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook)
-- Proven understanding of Windows OS (XP/2000/ NT) in a network environment
-- Proven knowledge in Word Processing, Spreadsheet and Database Software packages
-- Customer support experience required
-- Flexibility in work schedule and processes
-- Professional customer service skills and a positive attitude required
-- Possess analytical problem solving skills
-- Good time management skills
-- Ability to handle difficult or irate customers
-- Ability to respond to and resolve customer inquiries
-- Ability to listen effectively
-- Ability to follow procedural guidelines to respond to and/or research customer questions
-- Ability to work in a team environment
-- Ability to diagnose and resolve customer problems via the telephone
-- Ability to multitask and adapt to constantly changing environment.

Executive Name:
Chriss Varghese

Address:
Not Mentioned

Telephone:
02266774006

You will need to register with Mphasis for applying:
http://www.mphasis.com/careers/html/currentOpenings.htm

Registered Office:
MphasiS Limited
Bagmane Technology Park
Byrasandra, C.V. Raman Nagar
Bangalore 560 093, India

Tel: +91 80 4004 0404
Fax: +91 80 4004 9999

MphasiS (Applications)
139/1 Hosur Road
Koramangala
Bangalore 560095

Tel: +91 80 4042 4242
Fax: +91 80 2552 2719

# 1, Global Village
Mylasandra, Mysore Road
Bangalore - 560 059

Tel: +91 80 4003 0303
Fax: +91 80 2860 3372

MphasiS (BPO)
The Millenia
Tower A&B, No 1 and 2
Murphy Road, Ulsoor
Bangalore - 8

Tel: +91 80 2556 7500 (14 lines)
Fax: +91 80 2556 7515

MphasiS (BPO)
Mereside Heights, 2nd Floor
Plot # 1-3, Pai Layout
Old Madras Road
Bangalore 560 016

Tel: +91 80 4176 5500
Fax: +91 80 4176 5506


Mangalore
MphasiS (BPO)
TechBay
P L Compound
Morgan's Gate
22-5-750, Jeppu Ferry Road
Mangalore 575 001

Tel: +91 0824 241 3000
Fax: +91 0824 241 9800


Chennai
MphasiS (Applications)
Steeple Reach
25, Cathedral Road
Chennai - 600 086
Tamil Nadu, India

Tel : +91 44 2811 3801
Fax: +91 44 2811 3771

102, Campus 1C, RMZ Millenia Business Park
143, Dr. MGR Road, North Veeranam Salai
Perungudi
Chennai – 600096.

Tel: +91 44 6612 0000
Fax: 91 44 6612 2390

Tidel Park, 7th Floor
4 Canal Bank Road
Chennai - 600 113

Tel: +91 44 2254 9650 (30 Lines)
Fax: +91 44 2254 0720

Temple Steps
184-187, Block-2
3rd Floor, Anna Salai, Little Mount
Chennai – 600 015

Tel: +91 44 4341 0000


Puducherry (Pondicherry)
MphasiS (BPO)
No.173/3,1st floor
Om Shakthi Complex
Karuvadikuppam
East Coast Main Road
Puducherry - 605 008

Tel: +91 41 3226 3541


Mumbai
MphasiS (Applications)
Leela Business Park
2nd Floor, Andheri Kurla Road
Sahar, Andheri (East)
Mumbai 400 059

Tel:+91 22 6677 7777
Fax:+91 22 6677 7700

Akruti Center Point, 5th Floor
MIDC, Marol
Andheri (E)
Mumbai 400 093

Tel: +91 22 4018 4242
Fax: +91 22 4018 4200

MphasiS (BPO)
2nd Floor, Magnus Tower - 8
Mindspace, link road
Malad (West)
Mumbai 400064

Tel: +91 22 6677 4000
Fax: +91 22 6677 4010


Pune
MphasiS (BPO / ITO / Applications)
Marisoft, 15/1 - 15/6
Vadgaonsheri
Kalyani Nagar
Pune 411 014

Tel: +91 20 6609 5555
Fax: +91 20 6609 5556

Tower II, Level 2 & 3
Cybercity, Magarpatta
Hadapsar
Pune - 411 013
Maharashtra, India

Tel: +91 20 6606 9000
Fax:+ 91 20 6606 9010

Tower IV
Cybercity, Magarpatta
Hadapsar
Pune - 411 013
Maharashtra, India

Tel: +91 20 4014 1000
Fax: +91 20 4014 1432


Ahmedabad
MphasiS (BPO)
ISCON Centre
2nd & 3rd Floor
Satellite Junction
Satellite Road
Ahmedabad 380 015

Tel: +91 79 6652 9900
Fax: +91 79 6652 9905


NOIDA
MphasiS
A13-14, Sector 64
Noida 201 301

Tel: +91 0120 434 1400
Fax:+91 0120 434 1417


Indore
MphasiS (BPO)
5th Floor
17, Race Course Road
Indore - 452001

Tel: +91 0731 401 9000
Fax:+91 0731 401 9009



Hyderabad
MphasiS
Q3 Floor 7
Cyber Towers
Hi-Tech City
Madhapur
Hyderabad - 560081

Tel: +91 40 4004 7575
Fax:+91 40 4003 0570

[Guest]

hi sir/madam
my name is sachin. i have done a diploma in IT from msbte. i want to know how can i apply for job in mphasis. my email Id sachin_mpawar2000@yahoo.co.in

[harshal.savdekar]

Dear Sir/Madam
My name is Harshal Savdekar and I have completed my Diploma in Computer Engg.
Also I have a total experience of 27 months in the BPO industry.
My e-mail id is harshal.savdekar AT gmail.com

Regards,
Harshal Savdekar.

[AmritaDubey]

Hello,
I am working with vcustomer services india pvt ltd from past 1 year.
I am working for tech support process.
And i would like to work with Mphasis.
so,if you have any vacancies for tech support process,please informed me.
I m having networking knowledge along with troubleshooting skills.
My mail id is:amrutadubey25 AT yahoo.in
Mobile no.:.

Waiting for reply,

[Ashok kori]

Hello sir/madem

I am ashok kori i am completed Diploma in Hardware Networking From jetking Mumbai
i have 1 year 6 month exp. my looking job this field my email id is ashok_kumar8946 AT rediff.com

[muthu_mmk09]

Hi I need job

[engg_abhishekvyas]

I need job in BPO so plz tell me how can i apply

[Guest]

Respected Mam/ Sir,

Myself Reshma from Mangalore. I have completed my Diploma in computer Science. I am looking for a Job in your company. I have one year experience. Please let me on if there is any vacany in our company. my E-mail id is shettigar.reshma@yahoo.com.

Thanking you,

your's faithfully
Reshma

[Guest]

Hi,
I am Renuka. I looking for the job Servicedesk Tool Implementation, Development role.
I have around 3+ yrs of experience on Service Desk Tool ITIL based on ITIl process.
Sql Certified, MCSA and CCNA knowlege.
Regards,
Renuka Poojari
My Resume.
Renuka Poojari
E-mail id : - renuka_poojari AT rediffmail.com
Objective : - Would like to get associated with a company having GLOBAL presence, which can utilize my talent to the best and give me enough space to grow as a Tool Specialist.
Professional Experience :-
1)Wipro Infotech (as an SI Engineer) ( June 2010 - Till Date)
Current Job Profile :- Remedy Support
Job Responsibilities :-
- Supporting BMC Remedy ITSM application
- Managing of customer issues, identifying and tracking of bugs and offering solutions.
- International co-ordination of events and technical support issues
- Working closely with development teams to bring in timely resolutions.
2)Wipro Infotech
Site : - TATA-AIG Life Insurance Co. Ltd.(January 2009 till May 2010)
Job Profile :- Ehelpline Tool Administrator
Job Responsibilities :-
- Gathering and Managing Requests for tool support (incident, Service request, Problem management, Change Request) and CMDB details.
- Solve the queries of users related to the tool.
- Performing Basic DBA activity (i.e. SQL Query) for Ehelpline Application Server (performing Database backup, Importing & Exporting Tables).
- Debugging & Testing Application\ Data configuration in Tool.
- Coordinating with Support Team for troubleshooting higher level of tool issue’s.
- Keeping Track of Asset in Tools through of IMAC process.
- Monitoring & auditing the Productivity reports for all the Engineers.
- Preparing the Daily, weekly & Monthly reports & Major contribution in MIS reports.
- Managing Service Level Agreement's for Service Request and incidents logged and responsible to achieve uptime commitment as defined in SLA for TATA-AIG account.
2) CMS Computer LTD (as FMS Engineer)
Site : - TATA-AIG Life Insurance Co. Ltd.(August 2007 till December 2008)
Job Profile :- Application Support Engineer

Job Responsibilities :-
a) Track-it Server activities :- Service Management Tool
- Managing User ID and Technician ID & right’s in Track IT.
- Performing Basic DBA activity (i.e. SQL Query) for Track-it Server.
- Add \ Modify Escalation for all departments.
- Monitor Track IT regularly\Resolve user queries.
- Coordinating with Vendor for troubleshooting higher level of issue.
- Single point of contact for all user’s and technicians all over India
- Preparing MIS and PSM reports
- Worked in ISO 20000 & BS7799 Audits for TATA-AIG
Project Work on : - Domain Migration Activity & SMS Application
Domain Migration :-
- Single point of contact for domain migration activity all over India( 350 Branches)
- Providing name to Desktops and laptops according to company policy
- SMS Spoc for Handling SMS Application .
3)Rtec-System Pvt Limited
Job Profile :-Customer Service Representative(CSR)(July 2006 till March 2007)
Job Responsibilities :-
- Making outbound calls(US Dish Sale’s Process)
- Achieving the target
- Communicating with US Customer
Educational Qualification :-
- Passed B.Sc (Computer Science ) from Mumbai University ,2006
- Passed HSC from Maharashtra Board ,2003
- Passed SSC from Maharashtra Board ,2001
Technical Qualification\Certificates\Training Attended\Achievements :-
- SQL 70-431 Certified
- Completed CCNA and MCSA from CMS Computers
- Attended L1 training for Windows XP, 2000, 2003, Microsoft Outlook & PLSQL
Achievements : - 1) Awarded as a “Best Service Delivery Performances Award “ at National Level in Wipro InfoTech .
2)Was converted to CSR Level2 from CSR Traniee within a short spam of Period.

Skill Sets :-
- Operating systems : - (Win98, Win 2000, Win XP, Win2003).
- Languages : - SQL, PL/SQL, HTML, C, C++, ASP, VB, VB.net.
- Mail Client :- Microsoft Outlook ,Outlook Express
- MS-Office :- Word, Excel, Power Point

Personal Details :-
Name : Renuka Poojari
Date of Birth : 29th Dec 1985
E-mail ID : renuka_poojari AT rediffmail.com
Marital Status : Single
Languages Known : English, Marathi & Hindi
Strength : Good at managing & Quick Learner
I hereby declare that the above given information are true to the best of my knowledge and my belief.
Place: Mumbai.
Date:
Renuka Poojari

[Guest]

I am interested in IT sector so plz suggest me some good offer .

[Guest]

JOB !!!
we require PROCESS ASSOCIATE / TELECALLER , TEAM LEADER, For INternational and Domestic BPO. CAll On 09099027337

International, domestic bpo, call center, customer care, customer care executive, Process Associate.

[Guest]

i have a diploma in com. hardware networking and i have also 1 years 6 months experience