Name of the Company : Wrench Solutions Pvt Ltd (wrenchsolutions.com)
Job Title : Graduate Engineer
Job Location : Bangalore
http://wrenchsolutions.com/wrench-solutions-career.php

Graduate Engineer-Support :
Job Profile :
** To make the customer happy/satisfied with your support.
** To provide functional support; answering support queries vis phone, email and online meeting and chat.
** To understand site specific requirements from sites which are handed over to support. Create RS for such requirements and manage release of necessary builds.
** To take ownership of user problems and be proactive when dealing with user issues.
** To log all calls on the call logging system.
** To document (keep log) all the work done with a unique number (SCRN)
** To maintain a high degree of customer service for all support queries and adhere to all service management principle and service level agreements.
** Respond to issue from clients and help them by resolving the issues within SLA.
** Provide necessary training and advice to the customers.
** To simulate technical as well as functional bugs and provide solutions by planning service packs (within SLA) with help from the technical coordinators.
** Daily reports to reporting officer.
** To create requirement specification if needed.

Desired Skill Sets :
** Graduation in B Tech/ BE (Mechanical / Civil/ Automobile) /B.Sc
** Good verbal & written communication.
** Good problem solving skills
** Should have understanding of ERP/PLM.
** Understanding customer requirement.
** Willing to travel to client site.

Contact us :
WRENCH Solutions (P) Ltd
# 76, Facile Towers, Victoria Road,
Bangalore - 560 047
Karnataka, India.