www.caretelindia.com Caretel Infotech Ltd Kolkata : MIS Executive Work force management

[Admin]

Caretel Infotech Ltd

Company Profile
Caretel is an International/Domestic BPO with offices in major cities of India with more than 3000 employees in 13 locations all over India.

MIS Executive -Work force management

Experience: 2 - 3 Years
Location: Kolkata

Job Description
Position calls for persons with 1-2 years experience in MIS generation /Analysis/Roster preparation and very good knowledge of MS Office Excel working preferebly with any domestic /International BPO in Kolkata and willing to join at short notice.

Desired Candidate Profile
Candidate must have expertise in analysis, Roster preparation and extremely good in Excel application.

Email Address: career@caretelindia.com
http://www.caretelindia.com

Keywords: MIS Executive Analyst

[Guest]

Hi, it's Binod,

28 yr age,

B.A. in 2002,

1 yr computer diploma with word,excel,foxpro,visual basic and internet,

English typing speed 65 wpm,

Hindi-english-bengali speaking,

1 yr work experience in medical billing and claims follow up
under US client-MedFinancial's database with Last Peak Data Pvt Ltd (SDF building, Salt Lake, Kolkata),

urgently require an entry level/ back office/ non-voice/medical billing job in Kolkata,

if you have any right opportunity for me then please inform me by email.

my email id is lxmbinodshaw@gmail.com

Thank you, very much.

[Jayasree Mukherjee]

Hi,
I am searching a job of non BPO.


JAYASREE MUKHERJEE

Carrier Objective

- Seeking a position to utilize my skills and abilities in the organization that offers Professional growth while being resourceful, innovative and flexible.
- As I am a very ambitious, dynamic and motivated Communication professional so I have the desire to be a part of a highly achieving, committed, and quality focused organization.

Total Work Experience : 4 years.

Present Employment:

- Working in Reliance Communications as a FCS (Field Customer Service) Service Delivery Executive, From 7th Jan 2008 To Till now.

Career Path
- Planning & Implementation
- Service Delivery & Service Assurance

The Key Result Areas:

- Planning & Implementation

- Planning for equipment (DLC Switch & TAG etc) installation.
- Checking the feasibility of card installation (if required) or port availability.
- Planning for DLC up gradation

- Service Delivery & Service Assurance

- Managing the overall administration of Information System, Tracking the card installation SOs (Service orders)
- Co-ordinates with switch and other cross functional team for provisioning.
- Checking the RBT (Ring Back Tone) in case of POTs or CENTREX.
- RFS (Ready for Service) Checking.
- Coordinating with LCOs for Roll out & Feasibility checking.
- Customer Interaction and dealing with customer’s problem
- Coordinate with different cross-functional teams (Call Center, Customer, e-BSS, Sales etc.)
- Generation of various reports ( Daily MIS, Maintain customer Database, Maintain DLC port utilization report from B&P Portal )
- Coordination with National Head Quarter’s for Number Plan released as per requirement on Enterprise Number Inventory Management System.
- Coordination with Circle GIS (Geographical Information System) team for GIS_UID loading in Enterprise Number Inventory Management System.
- Follow up with different work group for various kinds of complicated customer issue and escalate to the appropriate work group/persons for quick resolution.

- Monitoring daily basis Customer Fault Ticket to resolve within SLA.
- Monitoring Fault performance by repeat Fault analysis & taking proactive action towards minimizing monthly Fault rate.
- Voluntary Churn management by co-ordination with different cross functional team for retaining the customer by resolving their service issue.
- Following up with Field Team / Vendors for Customer Premises Equipment (CPE) Recovery of churned customers within SLA.


Past Employment:

- Worked as Computer Operator in west Bengal Circle under “Bazaar Kolkata” from Mar 2007 to Jan 2008.
- Worked at “SBI BANK” as a Co-ordination with customers for fast rectification of the problems in credit cards related issues from Nov 2006 to Mar 2007.
- Worked at “ICICI BANK” as an Accountant for new account opening from Apr 2006 to Nov 2006.

Computer Exposure:
Operating System : Windows XP
Package : MS WORD, MS EXCEL, Clarity, Clarify, SAP, Web Browsing,
Mail : Lotus Mail

Academics
- Pursuing M.A.(in English) from Indira Gandhi National Open University. in year 2009
- Completed B.A from University of Calcutta in the year 2009.
- Completed Higher Secondary Examination from West Bengal Board in the year 2006.
- Completed Secondary Examination from West Bengal Board in the year 2004.

Strengths:
- Good communication and inter personal skills.
- Capability of executing challenging assignments with right blend of intelligence, diligence and patience.
- Good verbal and written communication skills.

Personal Details
Father’s Name : Sh. Mihir Kumar Mukherjee.
Date of Birth : 28th May ‘87
Nationality : Indian
Marital Status : Single
Hobbies : Reading, Travelling and listening music.

Place: Kolkata
Date: 05-05-2010

You can reach me by my email id:
mukherjee.jayasree9@gmail.com