www.ness.com Technologies Hyderabad : Head of SBU

[Admin]

Ness Technologies ( ness.com )
http://www.ness.com


Keywords: CAPITAL MARKETS , MUTUAL FUNDS,

Company Profile
Ness is a $ 500 Mn + software solutions provider with operations in 16 countries across the world. Ness works with prestigious companies like Google, Chordiant, Franklin Templeton, Invesco, S&P, Pay pal in building industry-strength, world-class products and solutions for global customers. Rated as one of India's Top20 IT companies ( by DQ), Ness places very high emphasis on excellence, teamwork and growth. In India, Ness has operations in Bangalore, Chennai, Hyderabad, Mumbai and Pune. Ness has a track record of consistent growth, increased business-share of the customer's wallet year-over-year and an expansion into new customers and verticals.

Working with Ness means an opportunity to work on contemporary technologies while increasing your understanding of the domain in question. Ness focuses on Financial Services, HealthCare, Media and Core Product Engineering for ISVs.


Head of SBU
Experience:
10 - 15 Years
Location:
Hyderabad / Secunderabad
Education:
UG - Any Graduate - Any Specialization;Graduation Not Required

PG - Any PG Course - Any Specialization;Post Graduation Not Required
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
01 Sep


Job Description
JOB DESCRIPTION FOR HEAD-OPERATIONS (BPO)
Role Head-Operations (BPO)
Title Assistant Vice President/Vice President
Level 6 (Senior Management Position)
Education BE/B.Tech / MCA /M.Tech / MBA (finance) or equivalent
Domain Knowledge Mutual Funds, Trading, Capital Markets
Desirable PMP Certification, Certified BPO Quality Analyst, CFA,
Experience Around 12-15 Years of relevant experience out of which last 5 years in a BPO organization in a senior position
Ability to lead a 400+ Team successfully in achieving organizational delivery goals
Reporting to Chief Delivery Officer, Financial Services, India
Job details
Position objective To head the business operations for a reputed global customer at Hyderabad, India and responsible for meeting SLAs as committed to customer. Responsible for on-boarding of new areas in a well planned and effective manner. Guide the team in implementing best practices and gain efficiencies through continuous process improvements.
Job Description Responsible for
-- Overall delivery in the program for all business operations (current and new areas)
-- Meeting contractual and other reporting requirements
-- Meeting compliance requirements including Information security (ISO 27001), SOX and any other Quality system requirements defined in the organization
-- Institutionalization of defined quality processes across the program
-- Manage client relationships and expectations, both strategic and operational.
-- Coordination with Onsite and Customer teams
-- Identifying business risks and pro-actively work towards managing the risks
-- Meeting revenue and profitability targets
-- Providing direction, hiring, guiding and motivating teams to achieve desired results
-- Identifying training needs and ensure that the trainings are conducted in-time
-- Evaluate effectiveness of trainings and monitor performance and productivity improvement of the resources
-- Refine or establish governance structure around the program and ensure that support groups are adequately involved
-- Periodic reviews/health checks of the program
-- Reporting program status internally and externally
-- Escalate and manage issues and concerns pro-actively to management and customer/partner
-- Resolve people and technical issues within reasonable timeframes
-- Fostering healthy work environment in the program
-- Identifying, mentoring and retaining key resources in the program
-- Establish KPIs for measuring the performance of various teams in the program and monitor vis-Ã -vis planned.
-- Identifying potential business opportunities within the program/engagement and increase the business within the program
-- Transitioning of the new business areas/services to offshore and ensure the steady state/Business-As-Usual (BAU)-- according to agreed-upon plan(s)
-- Executing the program within the budget and responsible for P&L of the program
Competencies
Technical/Functional - Knowledge of US and UK Capital Markets
- Fair understanding of SDLC models
Process knowledge - Knowledge on various process models like ISO 9001, ISO 27001, SEI-CMMi and 6 Sigma
- Good knowledge on metrics to be used in Capital Markets oriented business processing work areas
- Knowledge on process definition and process improvements
- Experience in Internal quality audits/Security audits


Desired Candidate Profile
Role Head-Operations (BPO)
Title Assistant Vice President/Vice President
Level 6 (Senior Management Position)
Education BE/B.Tech / MCA /M.Tech / MBA (finance) or equivalent
Domain Knowledge Mutual Funds, Trading, Capital Markets
Desirable PMP Certification, Certified BPO Quality Analyst, CFA,
Experience Around 12-15 Years of relevant experience out of which last 5 years in a BPO organization in a senior position
Ability to lead a 400+ Team successfully in achieving organizational delivery goals
Reporting to Chief Delivery Officer, Financial Services, India
Job details
Position objective To head the business operations for a reputed global customer at Hyderabad, India and responsible for meeting SLAs as committed to customer. Responsible for on-boarding of new areas in a well planned and effective manner. Guide the team in implementing best practices and gain efficiencies through continuous process improvements.
Job Description Responsible for
-- Overall delivery in the program for all business operations (current and new areas)
-- Meeting contractual and other reporting requirements
-- Meeting compliance requirements including Information security (ISO 27001), SOX and any other Quality system requirements defined in the organization
-- Institutionalization of defined quality processes across the program
-- Manage client relationships and expectations, both strategic and operational.
-- Coordination with Onsite and Customer teams
-- Identifying business risks and pro-actively work towards managing the risks
-- Meeting revenue and profitability targets
-- Providing direction, hiring, guiding and motivating teams to achieve desired results
-- Identifying training needs and ensure that the trainings are conducted in-time
-- Evaluate effectiveness of trainings and monitor performance and productivity improvement of the resources
-- Refine or establish governance structure around the program and ensure that support groups are adequately involved
-- Periodic reviews/health checks of the program
-- Reporting program status internally and externally
-- Escalate and manage issues and concerns pro-actively to management and customer/partner
-- Resolve people and technical issues within reasonable timeframes
-- Fostering healthy work environment in the program
-- Identifying, mentoring and retaining key resources in the program
-- Establish KPIs for measuring the performance of various teams in the program and monitor vis-a -vis planned.
-- Identifying potential business opportunities within the program/engagement and increase the business within the program
-- Transitioning of the new business areas/services to offshore and ensure the steady state/Business-As-Usual (BAU)-- according to agreed-upon plan(s)
-- Executing the program within the budget and responsible for P&L of the program
Competencies
Technical/Functional - Knowledge of US and UK Capital Markets
- Fair understanding of SDLC models
Process knowledge - Knowledge on various process models like ISO 9001, ISO 27001, SEI-CMMi and 6 Sigma
- Good knowledge on metrics to be used in Capital Markets oriented business processing work areas
- Knowledge on process definition and process improvements
- Experience in Internal quality audits/Security audits


Executive Name:
Mr. John

Address:
Not Mentioned

Email Address:
John.Kanaparthy@in.ness.com

Telephone:
Not Mentioned