Dell International BPO Gurgaon : Voice Technical Support profiles

[Admin]

Dell International Services
http://www.dell.com

Keywords: Technical Support, tech support associate, TSO, TSE, TSA, Technical Support Officer, Technical Support Expert, Customer Support, CSE, CSO

Company Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Walk In Interviews at Dell Gurgaon: Technical Support Voice profiles
Experience: 0 - 2 Years
Location: Delhi/NCR Gurgaon
Compensation: Best in the Industry
Education:
UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 02 Sep

Job Description
Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.

Desired Candidate Profile
Good Communication Skills
Willing to work in night shifts
Bachelor Degree, PUC (with 0 to 18 months of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
1.Basics of Computers including Operating Systems, hardware and internet
2.Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage

B.TECH. / B.E. CANDIDATES NEED TO HAVE PRIOR BPO EXPERIENCE

Exposure to technical support trouble shooting in international call centers will be an added advantage.

Eligible candidates can walk in for an interview at:
Dell International Services
Sector 43
Vipul Tech Sqaure
Sector Road
Gurgaon 122002

Address:
Dell Sites:

Bangalore – Midtown:
# 12/1, 12/2A, 13/1A, Divya Shree Greens
Koramangala Ring Road, Challaghatta, Varthur Hobli
Bangalore 560036
India

Bangalore – Whitefield:
Vaidehi Complex, Epip Industrial Area
Whitefield
Bangalore 560066
India

Bangalore – Bagmane:
Bagmane Parin, Khatha No. 65/2
Bagmane Tech Park
Byrasundra, C.V.Raman Nagar
Bangalore South Taluk
Bangalore 560093
India

Hyderabad:
Dell International Services
Plot No 42
Hitec City Layout
Madhapur
Hyderabad 500081
India

Gurgaon:
VIPUL TECH SQUARE
VILLAGE CHAKKARPUR--SECTOR 43
GURGAON
India

Mohali:
Quark City, Industrial Area, Phase VIII
Mohali
India

Pune:
Level 3, Alpha Two
Gigaspace, Viman Nagar
Off Nagar Road
Pune 411014
India

Email Address:
natasha_raj@dell.com

Telephone:
Not Mentioned

Reference ID:
TSA_WALK IN

[Guest]

R/Sir,

This is to inform you to I am Satyapal Bharti, a fresh BE(IT) graduate.

[Subhasish Dutta]

Dear Sir/Madam,

My name is Subhasish Dutta. I am looking for a job in Dell BPO. I am an undergraduate and pursuing B.Com from IGNOU. I worked as a trainer in a spoken English institute for one year and a half. I also worked as a tech support executive in Wipro BPO, Kolkata(HP Laptop process) for 8 months. I have left the job recently. If you consider me suitable for Dell BPO, please contact me at +919804745948. or mail me at subham.dutta24 AT yahoo.in . I am in Kolkata now and ready to relocate in Gurgaon.

Thanks,
Suabhasish

[Guest Poster]

Mohd Shamim

Mohammad.shamim21 AT yahoo.com

Contact No: +919873024541



Address for Communication: A-151, New Ashok Nagar,
New Delhi
Objective: To learn and grow in the challenging environment and gain practical knowledge, so that I may apply it on the area of my operations for the success of the organization and for the success of myself as an individual.
Professional Qualification & Academics:
Degree/Std. University/Board Result
B.Sc.
Ewing Christian College Allahabad 51%
Intermediate U.P BOARD 57%
High school U.P BOARD 57%
Computer Qualification:
- Microsoft Office
- Net Surfing
- Typing speed- 35 w.p.m.
Experience: 17th months work experience with Aegis Bpo
Worked with Exl Service Ltd for ten months.

Hobbies and Interests: listening to music, watching movies
Languages Known: English, Hindi and Urdu
Personal Details:
Father name Mohammad Ayub
Date of Birth 12 july 1986
Local Address Mahuakothi Bazaar Post Jalalpur Qusba
Allahabad (U.P.)

Declaration:
I here by declare that all the above-mentioned information is true to the best of my knowledge and belief.
Date:
Place: (MOHAMMAD SHAMIM)

[thevishuu]

hello sir/mam; I'm a b. tech. graduate in computer science stream and int rested for this job kindly send me the information regarding the interviews and selection process,venue etc. thank you

[Guest]

hi, this is ashima jain,a nd my cousin is looking for a job in dell, as a software developer, she has done her b.tech, in computers do yu have any openings for her yu can call us on 9560386778

[Guest]

What a great question....

[Guest]

CURRICULAM-VITAE

Email Id. : - jaiswalvaishya AT gmail.com

MOHIT KUMAR JAISWAL

CARRER OBJECTIVE
- To work in a highly professional atmosphere where steady and continuation prove my ability and improve organisation as well.

QUALIFICATION

ACADEMIC QUALIFICATION

Class 10 : U.P.Board
Class10+2 : U.P.Board
Graduation : B.A. (Allahabad Univ.)
Post Graduation : M.A. (Agra University)

PROFESSIONAL QUALIFICATION

- One & Half Year Diploma in Computer Hardware Technology (A-SET TRAINING & RESEARCH INSTITUTE PVT.LTD.,Karol Bagh New Delhi-110095)
OPERATING SYSTERM :-DOS, Win XP, Win2000, Win2003, LINUX

- 5 Month’s experience aegis bpo as CCE.

[Guest]

CURRICULAM VITAE
BHARAT TULSIYANI


Career Objectives
To work in an organization which would allow to use my aptitude and enhance my skill, which would be beneficial to both the organization and me.
Communication - Deals with internal and external customers at all levels via
telephone and email, to ensure successful communication via actively listening and
probing questions.

Problem solving - Resolves in-depth queries in a methodical manner independently
and with internal and external business partners to find appropriate resolutions,
efficiencies and high level of quality.

Team Player - Enjoys sharing knowledge and encouraging development of others to
achieve specific team goals.

Planning and organizing - Refined planning and organizational skills that balance
work, team support and ad-hoc responsibilities in a timely and professional manner
Educational Qualification
High School U.P.BOARD 2003 (49.17 % )
INTERMEDIATE U.P.BOARD 2005 ( 72.40% )
B.Com Kanpur university 2008 ( 50.70%)
Computer skill :- TALLY 5.4 and 9.0 ERP AND BASIC KNOWLDGE
Experience : 1. 18 Months Exp. In Bajaj Capital
Insurance Broking Ltd. As a Personal
Financial Planner.
2. One Year Exp. In Karvy Insurance
broking Ltd. As a TO Manager.
Strenth
Ambitious,hardworking & commited to excellence and quality.HighlyTrainable, Fast Learner stress adaptive at work place.

[Guest]

CURRICULUM VITAE
SUNIL KUMAR UIKEY
E-mail :
uikeysunil AT gmail.com
uikey.uike9 AT gmail.com

Hobbies and Interests :-
- Cooking
- Listening music
- Internet surfing

OBJECTIVE :
“To be a part of challenging successful team with organization, where belief is in success through hard work and firm determination.”
A LITTLE FURTHER FUTURE
Takes clues and clues from tomorrow’s world from the present practices and
conceives tomorrow’s skills demands
MY INTRODUCTORY PROFILE :
Soft skills :
Soft skills are what further add to the hard core professional that I wish to be.

Strengths :-
- Positive Thinking Self Confidence
- Willingness to work and devotion
- Adaptive
ACADEMICS RECORD :
Academic Qualifications :
- B.A. (Arts) from Nagpur University in the year 2004 with second division
.
- H.S.S.C (XII) from M.P. Board in the year 2000 with Second division.
- S.S.C (X) from M.P. Board in the year 1998 with second division.
WORK EXPERIENCE :
- Worked with Exl Services.com from 22/07/2009 till 15/12/2010 as Customer Care Executive for the PvS Process of Scottishpower UK.
- Worked As a store manager with the Tristar Retail Pvt.Ltd for Lee Cooper Brand for 2Year & 4 months.
- Nasik (Maharastra) Lee Cooper store for 6 months.
- Ahmednagar (Maharastra) Lee Cooper store for 8 months.
- Nagpur (Maharastra) Lee Cooper store for 8 months.
- Calingute (Goa) Lee Cooper store for 6 months.
- Worked As a Sales Executive with Piramyd Retail Pvt.Ltd for 2 years.
- Worked As a receptionist and housekeeping supervisor with Hotel Heritage (Nagpur Maharastra) for 1 year.

AN OVERVIEW OF WORK EXPERIENCE :
- Sales - Ensure that monthly, weekly & daily sales targets are communicated to the staff & efforts are made to consistently achieve the set targets. Ensure excellence in new age customer service standards, CRM data maintenance & handling customer complaint

- Stock Replenishment/Inventory Management - Stock verification, pilferage control. Keep a check on policies and procedures to make sure they are being practiced religiously by the staff.
- People Management - to lead, motivate & retain store staff & maintain a positive work environment and lead by personal example.
- Visual Merchandising - to ensure that store visual merchandising is maintained as per the brand standards. Clear expression of special campaigns, discounts, themes.
- Store Maintenance & Housekeeping - to ensure that the store is properly maintained in terms of cleanliness, fixtures etc.
- Data Management - prepares & submits MIS reports as per company guidelines.

COMPUTER SKILLS :
- Operating System : Windows 98/2000/XP etc.
- Applications Software : MS- Office.