www.vocisinc.com VOCIS Inc Delhi : Team Leader (AR - Medical Billing)

[Admin]

VOCIS Inc. ( vocisinc.com )
http://www.vocisinc.com

Company Profile:
VOCIS, A US based organization offering services customized for medical service providers ranging from Medical Transcription, Billing & Coding, Web Site Development & Marketing Support amongst others specialized for the healthcare Industry

Team Leader (AR - Medical Billing)
Experience:
4 - 5 Years

Location:
Delhi

Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization

Job Description:
1. Lead a team of AR Executives & institute good processes and practices.
2. Allocation and monitoring of work related to claim processing.
3. Maintain Charges, registrations, and provide status updates to Manager.

Desired Candidate Profile:
1. Required 4-5 years of experience in the US Medical Billing industry, with min 2yr of experience as a TL.
2.Conversant with American accents and proven skills in Medical Billing area.
3.Ability to enforce process discipline & positive work culture.

Executive Name:
Megha Malik

Address:
VOCIS
B-8 3rd floor, B1 community center
Janakpuri,
Delhi,Delhi,INDIA 110058

Email Address:
hr@vocistrans.com

Keywords:
Medical Billing, Billing Executive, Medical Billing and Coding, AR follow up, AR Executive, BPO, Medical Data Entry, Demographics, Healthcare Industry

[Guest]

Santosh Kumar

OBJECTIVES :
TO OBTAIN FULL TIME POSITION IN CHALLENGING ATMOSPHERE THAT ENCOURAGES INNOVATION AND CREATIVITY.

PERSONAL TRAITS :
** Willing to work under pressure.
** To have ability to handle a team
** Taking responsibility toward the work profile.
** To create ability inside to gain shortly positive thing.
** To have ability to judge team group.
** Willing to stay always in challenging environments to solve it sharply.

WORKING EXPERIENCE:
PREXUS HEALTH INDIA PVT LTD 11th may 09 – Till date
Medical Biller & AR (Accounts Receivable)
Prexus Health India pvt ltd is subsidiary of Prexus Health LLC.
Processes that we run from our offshore branch are AR, Charge Entry, Payment Posting, M.T, Coding and IT Services.
I joined them as executive in payment posting a part of MEDICAL BILLING, After Six months of completion of my work I was confirmed as a MEDICAL BILLER.

WORK PROFILE :
** To download the Bank Statements from Bank Website for different facilities.
** To Maintain Daily Cash Log as per the bank statements.
** Follow-up on all e-mails received from US end and our end.
** maintain up-to-date billing system
** follow up, collection and allocation of payments
** Carry out billing, collection and reporting activities according to specific deadlines.
** Reconciliation of accounts.
** Monitoring customer account details for non payments, delayed payments and other irregularities.
** Maintain accounts receivable customer files.
** follow established procedures for processing receipts, cash etc
** Prepare bank deposits.

IBM DAKSH 25th Jan 08- 28th may 09 :
(Executive)
IBM DAKSH is one of the largest international call centers in India. It has many processes such as inbound, outbound, Collection, backend, transaction (Domestic and International)
I joined IBM Daksh as a Executive operations in Claim adjudication. Handling ATENA as third party client.
As a claim adjudicator my responsibility was to check all the CPT and DIAGNOSIS code as per a service that is correct or not .Then after check all covered services that is all about.

Teletech India Ltd. / Aegis Enterprises 7th Nov 06 to Jan 08 :
AQA (Assistance Quality Analyst)
Teletech India Ltd. is of the largest domestic call centre in India, which has taken over by its competitor Aegis Enterprises in January 08. It has many processes such as Airtel Bharti Inbound, Collection, (Domestic and International collection).
I have started my career as a customer service associate (CSA) than I was promoted as a senior customer care associate (Sr.CSA). After Aegis took over the mother company.
I have been promoted as an Assistance Quality Analyst on behalf of sincere work (Smart /Hard) dedication and stability. I have explained my responsibility according to designation held by me in my present company in two phases.

Teletech India Pvt Ltd :
Customer Support Associate
Responsibility :
** Receiving calls from customers of Airtel.
** Handling the Irate calls.
** Solving the customers problems if possible at the time or forwarding complain logged by the customer to the concern department
** Helping the juniors by handling the soup calls.
** Supporting team lead in handling team and creating report.

EDUCATIONAL QUALIFICATION :
** Graduate B.A. (Pass), from PATNA UNIVERSITY.
** Senior Secondary Examination, From B.I.E.C GAYA.
** Secondary Examination From, B.S.E.B PATNA

PROFESSIONAL DETAILS :
** Six Months’ Certificate in Computer Software Application from Computer Academic (uttam nagar) New Delhi..
** Knowledge of English Typing With Speed of 30 W.P.M.

[Guest]

Bindu Sharma
E-mail : bindu.sharma10 AT gmail.com

Career Objective :
To develop my career with growth oriented organization, where in given the chance of proving my mettle to the best. I seek to work in a dynamic environment. I want to contribute effectively for attaining organizational goals, which will build on my skills and experience in innovating new technologies.

Experience :
** I have total 5.5 years of experience in US Health Care domain.
** I have worked with Hartron Communication LTD, Gurgaon as a billing executive.
** Presently I am working with Mdsynergy, Gurgaon as a Team Leader. Mdsynergy provides all US Health Care Services like medical billing, coding, transcriptions, and eligibility, AR and patient services.

Software Used :
** Intergy
** Medical Manager
** PMS

Job Description :
** Prepare different reports as per the requirement and report to accounting manager.
** Assign the work to team as per their job allocation & profile and co-ordinate with U.S and Indian team.
** To train the new trainees for specific requirement areas.
** Deal with the billing & e-billing for the clinic on EDI along with demographic, technical and financial transaction updating.
** Responsible for developing, maintaining, and implementing policies, procedures related to operations department.
** To interact with our clients.
** Work on client requirements and their queries and issues.
** Work towards team welfare activities like leave management and constant motivation towards perfection.
** Provide support to billing heads, related to process.
** Perform Quality Assurance monitoring of representatives.
** Generating reports for meetings on a weekly basis.
** Ability to define issues, propose solutions and implement changes.
** Help to increase the revenue of RCM by representing work with quality as per six sigma standards.

Academic Qualification :
Standard Board/University Year Of Passing
Diploma Technical Education Cahdigarh 2004
Senior Secondary (12th) CBSE Open 2005
Secondary (10th) Bhiwani Board, Haryana 2001

Interpersonal Skill :
** Versatile team player & fast learner with inter-personal communication skills and presentation abilities.
** Ability to manage and deliver results on multiple tasks by effectively managing time, priority constraints and deadlines.
** An energetic, result oriented, highly organized and proven skilled problem-solver.
** Better understanding of technical trends, architecture and highly motivated to work with latest technologies and open frameworks.

ACHEIVEMENTS :
** Won the performance excellence, outstanding performance Employee award in current organization.
** Rapidly promoted from Sr. Medical Billing Executive after earning recognition as subject matter expert to Team Leader in the same organization.

[Guest]

Sima Singh
Mail Id :singhsima77 AT gmail.com

Work Experience :
Accretive Health (India), Gurgaon 10/2011 – 02/2012
Team Coach (Team Lead)
HENRY FORD (Process)

Professional Offerings :
Worked as Team Coach (Team Leader) and responsibility of 19 associates. Answerable for their production and Quality of work.

Job Responsibility :
Handling the team and looking after their productivity as well as quality of work and TAT of Client.
Team Contributor :
** Handling the team of 19 Members. Therefore responsible for all the daily , weekly and monthly activity pertaining to the team .
** Interacting with the QA’s to understand their requirements so that work and process can be customized accordingly.
** Doing one to one with the team to understand what is going perfect and what can be improved better so that service delivery can be achieved more easily. Also to groom them to fully understand where they are heading to and what is management expectation towards them.
** Designing new tracker or matrices that will help the team and management to understand the health of process easily.
** Finding training areas for the team and arranging trainings for them.

Quality Coordinator :
** Maintain optimum quality and productivity of the team .
** Make action plans for the associate’s performance.
Operations Analyst : 07/2010** 08/2011
Professional Offerings : Analyze and follow up on a minimum number of issue/rejected claims daily (call insurance wherever required) and achieve monthly target as set by management
Medical Accounts Receivable Solutions : Delayed payments and unsettled claims are areas which are the responsibility of Medical accounts receivable solution department to take care of. Accounts get assigned by the onshore client through YBFU. Solely responsible for settling down the claims by following it up with the insurance company.

Responsibilities :
Claim Status : Checking the status of the fresh claims assigned, with the insurance company, either through company website or by giving them a call whenever required. After checking the Claims status. If the claim is paid then account is directly sent for payment posting.
Claim Denials : In case of Claim denials responsibility is to identify the grounds for claim denials and appropriate actions are taken wherever clarification or correction or additional documentation is required for each account. Information is compiled and sent back for further processing.
Follow ups : After providing the required information to the insurance company we have to give
Certain amount of time, and then do the follow ups whether the claim has been paid or denied. If the payment has been made then the account is sent for payment posting. However if the claim gets denied at it is patient’s responsibility then patient is billed for the same Or if the patient has some other insurance then claim is sent to that insurance company for further consideration.
Performance :
Being one of the consistent performers never missed out the assigned target. Since the first month of production have been delivering 100% target and 100% quality.
Genpact (India), Gurgaon 12/07 –06/10
Customer Support Officer
Santander UK PLCC

Professional Offerings :
** Proven ability in providing the excellent customer service to Credit card Customers of Retailer Braded Credit Card, PLCC Store Cards and Sales Finance Agreements, business for a UK bank (Santander).
** Proven proficiency in Mentoring the newly Joined employees. Providing them the practical training to take inbound calls and share the best practices to help them come up the Learning curve.
Customer Relationship Management :
** Being the client-process interface on all the changes made to their online accounts by calling them up and updating them with the new services launched to ensure the end customer relationship is maintained
** Send letters to end Customers (Card Holders) to inform about Changes made to their account and to confirm that the issues have been resolved.

Complaint Resolution Specialist :
Taking inbound customer services calls escalated by the representatives on the floor , in case of customers not happy with the service provided, or customer being irate, to ensure that resolution is provided then and their itself or else complaint is resolved within the tat.
Other responsibilities handled & Initiatives taken
** Responsible for fortnightly testing and reporting for BCP (Business Continuity Planning) invoking and managing the same in crises scenarios.
** Taking care of all tech issues for the process ensuring minimum productivity loss on account of technical latencies
** Conducting the weekly training sessions to provide the new updates and changes in the business and offers running in the retail stores to ensure that the up to date product information is available to representatives.

Achievements at :
Work
Activities/Volunteer
Experience

Performance and Awards :
** Awarded the Bronze Award thrice by the Senior Manager for an Exemplary Performance and Consistently Performing on all metrics.2nd for helping new hires on the floor to improve process knowledge and 3rd for the highest no of online credit card registrations (e-registrations).
** Awarded Schedule adherence award by the process owner for the nill unscheduled leaves.
** Have been awarded silver award twice. First for the consistence performance on calls and successful handling of process transport.
** Have been awarded Process development award for successful handling of out of hours (OOH) staffing at the BCP site.
** Have been awarded EE Rating (the highest Incentive Rating) for 21 times in 30 months of production

Active Participant in Give India :
** Liaising with Give India representative in getting volunteers to donate generously towards a cause of their choice.
** Group leader in Genpact’s clean Qutub campaign for the business

Educational Qualifications :
Pursuing MBA from IMT Gaziabad
B.A from Vidyasagar University
Skills Software : Windows 2000/XP, MS Word, PowerPoint.
MS Excel : Pivot Tables,Vlookup,Hlookup,Graphs,Functions & Formulas,’If’ statement, ‘If’,Data sorting, etc.
Languages : Conversational in Hindi &Bengali.

[Unregistered]

CURRICULUM VITAE
NITIN KUMAR
Email ID :- knitin.tech AT gmail.com

OBJECTIVE :
To enhance my skills and knowledge in a good professional environment and to Seek challenging position where I shall get opportunities to contribute to the success of the organization.

EDUCATIONAL QUALIFICATION :
Graduation (B.Com, Hons.) Passed from PatnaUniversity.
Inter School (12th) Passed from B.I.E.C. Patna.
High School (10th ) Passed from B.S.E.B. Patna.

WORK EXPERIENCE :
From Feb 2009 to Feb 2010 worked with ATS Services Pvt. Ltd as a Telesales Executive.
From March 2010 to August 2011 worked with e4e Health Care Pvt. Ltd as a Claim Process Executive (Medical Biller).
From September 2011 to till now working with Rsystems International Ltd. as a Sr. C.C.E (Medical Biller).

LANGUAGE KNOWN :
Hindi & English.

HOBBIES & INTERESTS :
Painting & Listening music.

STRENGTH :
Creative mind and Punctual.

PERSONAL DEATAILS :
Father’s Name : Mr. Pradeep Prasad
Date of Birth : 5th Jan 1989
Sex : Male
Nationality : Indian
Religion : Hindu
Marital status : Single

Date :
Place :
(NITIN KUMAR)