Administrator/ Customer Care Executive : Resume CV

[poonam.karamchandani@yahoo.in]

Poonam Karamchandani
Email : poonam.karamchandani AT yahoo.in

CAREER OBJECTIVE :
SEEKING A BEST OPPORTUNITY IN AN ADMINISTRATION AND CLIENT SERVICE BY USING MY EDUCATION, KNOWLEDGE AND TALENTS FOR THE FIRM’S BEST INTEREST WITH HARD WORK, SINCERITY AND RESULT ORIENTED PERFORMANCE

CURRENTLY WORKING :
Currently working with Fortune Luxxuries Lifestyles Pvt. Ltd. as an Administrator and Customer care executive (From 18th Aug2011)
Fortune Luxxuries Lifestyles Pvt.Ltd.
Key responsibilities :
- Client support for any query
- Interacting with Clients regards new Offers.
- Daily Maintenance of office expenses.
- Maintenance of Salary, Attendance of staff.
- Regular Interaction & co ordination with other service partner for checking daily sales figure, actively involved in driving & training for various new scheme & product up sell.

WORK EXPERIENCE :
Worked in Pixel Computer Academy as an administrator and sales co-ordinator for 2 years (From 3rdJan 2005 to 31st Jan 2007)
Pixel Computer Academy
Key responsibilities :
- Developing, appointing new business partners and motivating them for greater market preparation and reach.
- Interacting with Clients regards new courses and promotion in market
- Develop and appoint new business partners to increase sale in the market
- Reporting to the Head Manager
- Client support for any query

Worked for IIHT Nagpur, as business support & service executive in front desk for 6Months. (From 1 September 2007to 31st March 2008)
IIHT (Indian Institute of Hardware Technology)
Job Profile :
Interacted with Students and used to show them correct path in the networking Field. Used to handle 30-35 Queries in a day. Used to handle Teaching as well as non teaching Staff. Used to take follow up from Student on phone. Used to maintain account on Daily basis. Conducted lot of Seminar for Engineering Students.
ACHIVEMENTS :
- Increase the Students level in the Institute.
- Changed Various Students Life by telling them correct path.
- Achieved best Counselor Letter in the institute.
- Appreciation Letters received from Various Parents.
- Appreciation mails received from Cluster head.

Worked for Tata Teleservices as a customer care executive in front desk for 1 year
(From 01-07-2008 to 31-08-2009)
Tata Teleservices (Mah) Limited
Job Profile :
To Retain the customers by proposing them a right solution & escalating there problems to resolve the dispute & Ensuring no gap between all recesses & the actual process being followed by Back office.
Ensuring timely check of the process violation & fixing the same.
Recommending & implementing process changes as per business needs
Escalation resolutions at circle - :
Resolving / close looping all the escalations as per TAT.
Service Partners Interface - :
Regular Interaction & co ordination with other service partner for checking daily sales figure, actively involved in driving & training FOS team for various new scheme & product up sell
Voluntary Retentions -
To provide a first time resolution to every customer who comes with a cancellation request at every touch points across circle.
First time dispute resolutions to the subscriber thus keep control on probable churn.
Facilitating voluntary bucket in collection by addressing customer’s queries and issues at every level

Maintain Service Standards - :
Maintain service standards as per industry norms through control check mechanism on reducing % of complaints, data entry errors, % of bill delivery & bill returns, reducing service request escalation ratio & reducing waiver % due to errors.
Revenue Targets- :
Channel zed focus on various VAS up sell to meet revenue upsell target given by circle.
ACHIEVEMENTS:
- Have successfully reduced the customers’ queries.
- Appreciation Letters received from irate customers after pacifying their complaints.
- Appreciation mails received from Cluster head and local heads for promptness and proactive ness.
- Was awarded with a BEST Retention Executive of the Circle 2009 for month of March & April from Cluster Head.

SYSTEM KNOWLEDGE :
- Done MSCIT Govt Course from Pixel Institute. It covers MS Excel, MS Word, MS PowerPoint,
Internet Explorer and Outlook Express.
- Pursuing Tally From Softsense Institute

SUMMARY OF QUALIFICATIONS :
Pursuing distance learning MBA from IBSM.
Pursuing M.A (1st Year) in English from IGNOU.
Bachelor degree in Science (CBZ), Nagpur University
Successfully completed Diploma in Aviation from Frankfin Institute.
Successfully completed Diploma in Hospitality from Frankfin Institute.
Successfully completed Diploma in Tours and Travels from Frankfin Institute.

BEHAVIORAL CHARACTERS :
- Commitment to quality and results
- Responsibility
- Sincere in attitude
- Presentation and Leadership skills
- Excellent problem solving skills

PERSONAL DETAILS :
Daughter of Mr. Manoj .V. Karamchandani
Born on 18th Oct 1986

[ritesh raghuvanshi]

RESUME :
Ritesh Raghuvanshi
Email :- raghu_ritesh AT yahoo.com, raghu.ritesh AT gmail.com

Objective :
To join an esteemed professionally managed organization where I can contribute to the growth of the organization by utilizing best of my potential, experience and excel in my professional career along with the success of the concern.

Professional Qualification :
M.B.A.(Batch 2002-04) from Sikkim Manipal University, Karnataka (at it study center Maharaja Institute of Information Technology, Ujjain ) with specialization in Finance and Marketing Management with aggregate 60% marks.
B.B.A.(Batch 1998-2001) from Maharaja College, Vikram University Ujjain (M.P.) with aggregate 67% marks.
H.S.S. (Math’s) from Madhav Nagar H.S. School, Ujjain (M.P. ) secured 50%marks in the year 1998.

Computer Proficiency :
Basic Knowledge of Computer, MS Office, UNIX & Tally.

Projects :
Financial and Accounting System of Vippy Industries at Dewas.

Experience :
Presently working in SKS Micro Finance Ltd., Bhopal (RO) as Senior Internal Auditor Executive from last 4 years.
Job profile :-
- To prepare monthly audit schedule for audit team of 15 members.
- To Prepare PPT on risk assessment on monthly basis for the status of M. P.
- More concentrate on data analysis for new assignments to staff's.
- To prepare report on risk factors and policy violence issues.
- Instead of audit report to prepare some special assignments.
- Consolidation of audit reports.
- To prepare High risk issues on monthly basis.
- To go for special audit for some special cases.
- To conduct training program on new updations.
- Report to Assistant Manager.
Achievements :-
- IRDA certificate for insurance product training.
- Identify so many cases of fraud cases.
- Always prepared report on risk base issues.
- Handling more then 25 branches in Indore, Ujjain and Bhopal Area.

1 Year Experience of as a Sales Coordinator cum Accounts officer in Design Auto Systems Ltd, Pithampur.
Job profile :-
- As per weekly order requirements discussed all orders with dispatch department and planning accordingly.
- To received cheques and according to that settle customer account.
- To settle Debit and Credit notes.
- To solved customer problems.
- To prepare outstanding list on weekly basis.

1 year experience of Industrial Marketing in R. K. Trading Co., Indore.
Job profile :-
- Industrial Marketing of Philips lighting products.
- To prepare product list and PPT on some special features of product.
- To prepare outstanding list on weekly basis.

1 year experience of Industrial and Projects Marketing in MIDEX Marketing, Indore.
Job profile :-
- Industrial Marketing of Polycab products.
- To prepare product list and PPT on some special features of product.
- To prepare outstanding list on weekly basis.
- To handle big projects like Sahara City, Treasure Island etc.

Extra Curricular Activities :
Participated and won many certificates in cricket.