www.hsbcglobalresourcing.com HSBC Electronic Data Processing India Pvt Ltd Bangalore : Customer Service Executive voice process

[Admin]

HSBC Electronic Data Processing India Pvt. Ltd ( hsbcglobalresourcing.com )
HSBC Global Resourcing

Company Profile
THE HSBC GROUP
The HSBC Group is one of the world's largest banking and financial services institutions which has an international network of about 10,000 offices located in 82 countries and territories spread across the Asia Pacific, Europe, the Americas, Middle East and Africa. It provides its services to over 125 million customers through 312,000 employees. *

GLOBAL RESOURCING AT HSBC
HSBC Global Resourcing is an important component of HSBC's business strategy, playing a key role in delivering shareholder value and helping HSBC remain competitive in the global financial services market. HSBC Global Resourcing partners with other HSBC business areas to provide world-class customer service, contributing to HSBC's business success.
HSBC Global Resourcing has established Group Service Centres in 10 locations across 5 countries employing over 25000 people. In India, we are present in Hyderabad, Bangalore, Vizag & Kolkata with over 13000 employees.

At HSBC Global Resourcing we do not just offer our candidates a great job, but we offer long-term career opportunities. There are great opportunities where our employees can learn and grow within the company.

Customer Service Executive ( voice process ) - bangalore
Experience: 0 - 4 Years
Location: Bengaluru/Bangalore

Job Description
whom to contact :040-39802555 (extn: 3651) in order to register for customer service openings please apply.
Acquire knowledge on HSBC products and procedures.
Efficiently handle inbound and outbound calls to resolve overseas customer queries
Electronically process data and respond to customers queries pertaining to banking transaction from HSBC offices across the globe.

Desired Candidate Profile
Excellent English communication skills.
Ability to interpret and handle complex numerical data.
Excellent interpersonal and negotiating skills.
Good keyboard skills.
Flexibility to work in shifts.

http://www.hsbcglobalresourcing.com

Keywords: Customer Service Executive, BPO, Call Center, ITES, General Processing

[Guest]

From
Shankary.p

To
Human Resource Department
HSBC Bank
Banglore

Respected sir,
As i came to know there are vacancies in your esteemed organization, i would like to express my interest in applying for the post in your office. I have completed my graduation in Business Management with specialization in International Business with First Class from Bharathiyar University.
As a recent graduate with writing, communication and speaking skills, I believe I am a strong candidate for any customer care, Management, Administrative, and Assistant category jobs and can manage well with any category of job given to me
If you kindly give me an opportunity to serve your organization, i would really do well to the best of my knowledge and belief. I am enclosing my resume with this. Please find my resume for additional information on my experience.
I would love to start my career with you. I look forward to speak with you about the employment opportunity.
Thank you for your time and consideration

Yours sincerely
Shankary.p

Place: Chullimanoor
Date: 20-9-10

[Guest]

Priyanjali Dey
Email : priyarose.cool2009 AT gmail.com

To be in an environment that encourages change and growth, resulting in the unleashing of your innate abilities, propelling you to achieve your best, for the desirable best of all.
PROFESSIONAL EXPERINCE SYNOPSIS
- Presently associated with ROCHESTER INVESTMENT PVT LTD, Bangalore as a “Business Developer” since May 2011.
- Formerly coupled with CLASSIC ELEVATOR INDIA LTD, Bangalore as a “Marketing executive” for 1.5 Years, during December 2009 to April 2011.
- A dynamic professional with 1 Years of rich experience in “UNITECH INSTITUTION”, worked as “Technical Faculty “during December 2004 to 2005.
EDUCATIIONAL QUALIFICATIONS
o MBA/PGDM - Master of Business Administration, Post Graduate Diploma in Management (HR & Marketing).
From Krupajal Business School of Management Studies, Bhubaneswar University.
With 60% Aggregate in 2010.
MANAGERIAL SKILLS
- Strong analytical, problem solving & organizational abilities
- Dedication and Drive as hard working individual
- Effective communicator (Verbal and Written)
- Excellent interpersonal skills and relationship building
- Ability to manage multiple tasks in a pressured environment
- Possess a flexible & detail oriented attitude
- Friendly and co-operative.
- Good team player having excellent communication skill.
- Self confident and hard worker.
- Problem solving ability.
IT PROFICIENCY
- Core Technology (Languages) - C, programming language.
- Operating Environment – DOS, WINDOWS (2003, 2007).
- Applications – MS-Office (Expert in Excel), Internet and Tally.
REWARDS, ACHIEVEMENTS AND SPECIAL ACCOMPLISHMENTS
- “1st prizes” to Inter college competition for “Chess Champions”.
- “Best Student for the Year-2008” in Ispat College.
- “Champions Trophy” by Classic Elevator India Ltd for “Best Performer across Deal”.
- Outstanding “Blood donate Volunteer Award” from Krupajal Business School University in the year 2009.
- Actively participating in NGO Awareness Programs for Disables and Aids, KBS since 2008.
ORGANIZATIONAL EXPERIENCE IN DETAIL
Since May 2011 as “Business Developer” at Rochester Investment Pvt Ltd, Bangalore.
Key Deliverables :
- Discuss about the business.
- Client handling & client meeting.
- Prepare business presentations.
- Make presentations to clients and close sales.
- Build good relationships with potential and existing clients
- Work with team to achieve sales performance targets.
- Strategic thinking skills and ability to handle multiple tasks and projects.
- Preparing various presentations and should regularly attend client meetings, trade shows, conferences etc.
- New and potential clients and develop new business relationship and helps in maintaining the relationship with the clients.
From Dec 2009 to April 2011 as “Marketing Executive” at Classic Elevator India Ltd, Delhi.
Key Deliverables :
- Handling client, drafting various agreements & contracts and providing details of the product.
- The specific information about product like safety material handling, guide rails, pit structures, construction wiring, hydraulics, machine rooms, counterweight assemblies ect.
- Preparing the technical documents by using the functional documents.
- Maintained a high level of consumer satisfaction.
- Other products are DOT Matrix, LCD & SMPS.
- High bright LED back light.
- Low power requirement < 85m amp.
- Maintain a healthy & positive image.
- Product quality – Classic flat polyurethane coated steel belts eliminate the metal to metal contact common with conventional ropes. Combined with specially designed crowned surface sheave
From 2004 to 2005 as “As Technical Faculty” at Unitech Institutions.
Nature : Trainer
Role : Technical Faculty
Description : Unitech Institutions is one of the famous Technical Institution and having largest Students in town. It has got many different services relating to Tax, Finance, Banking cores, Educational Institutions, & govt otherwise institutions.
Key Deliverables :
- Training the students.
- Handling 20 students, and solve their problems.
- Arranging the Faculty Training Programs for the in house trainers.
- Good track of satisfying the students.
PROJECTS PROFILE
Project : HR Practices &IR Scenario of
Rourkela.
Organization : Rourkela Steel Plant, Rourkela
Duration : Two Months
Role : Find out the HR intervention being
Practices for the development of
Organization.
Worked as a Project Trainee.

[Guest]

BIO DATA
NAME SHIKHA SRIVASTAVA

STRENGTH FLEXIBLE
OPEN TO FEEDBACK
GOOD COMMUNICATION SKILL
EDUCATIONAL QUALIFICATION
SSC CBSE BOARD II DIV.
HSC CBSE BOARD II DIV.
B.Sc (IT) KUVEMPU UNIVERSITY II DIV.
KARNATKA
TECHNICAL QUALIFICATION

3YRS. DIPLOMA IN SOFTWARE ENGINEERING FROM GNIIT

KEY SKILL

MS OFFICE
MIS
INTERNET

[Guest]

I am interested to work as a customer service representative in BPO industry