www.satyambpo.com Satyam BPO Hyderabad : AM/Sr Manager

[Admin]

Satyam BPO : SatyamBPO
http://www.satyambpo.com

Company Profile
Leveraging the Satyam heritage of technology and consulting excellence, Satyam BPO has developed one of the widest suites of BPO service offerings. We offer the complete spectrum of Outsourcing consulting, solutions and services to multiple industry verticals.

Our value-enhancing solutions and services are designed to not just cut costs, but drive measurable business value into the enterprise. We have the capability to sit across the table with our clients and define the Outsourcing strategy for them: Which operational services to Outsource; which to retain, competencies to secure, so on and so forth.

Satyam BPO has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are ? Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities.
As the world?s first eSCM Level 4 BPO service provider, our global delivery standards have resulted in multiple long-standing client relationships with Fortune 500 companies, besides giving us a clear differentiation in the marketplace.


AM/Sr Manager

Experience:
3 - 8 Years
Location:
Hyderabad / Secunderabad
Education:
UG - B.Pharma - Pharmacy;B.Sc - Any Specialization

PG - M.Sc - Any Specialization
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
09 Sep


Job Description
--Building domain competency and service offering within the Pharma Industry in any of the areas such as R&D, Manufacturing, Sales and Marketing
--High quality responses to RFPs, RFIs
--Developing high impact presentations for competency building, sales and bid defence meetings
--Developing sales collateral within the vertical
--Organizing client meetings
--Building innovative solutions resulting in proposal defences
--Building strong service offerings with high quality
--Ability to build relationships within Satyam and Satyam Life Sciences team
--Project management


Desired Candidate Profile
--Graduation in Science with MBA
--5-7 years experience in the Pharmaceutical industry / IT-BPO companies
--Excellent domain knowledge, in any one of the areas such as R&D, Manufacturing and Sales & Marketing
--2-3 years experience in responding to RFPs and RFIs
--Good understanding of pricing models
--Strong presentation skills and solutions presales experience required
--Experience of interacting with corporate clients to understand solution requirements


Executive Name:
Rosemary Wilsone

Address:
Satyam BPO
Level 4 & 5, Maximus Towers
Mindspace, Hitec City
Hyderabad,AP,INDIA 500081

Email Address:
rosemary_wilsone@satyambpo.com

Telephone:
04044369393

Reference ID:
1810

Keywords: Pharmacy

[Guest]

Smitha Somarajan
E-Mail : simi_somarajan AT rediffmail.com
Aspiring for middle/senior level positions in Operations or Project Management with a reputed organization in the BPO/ Service industry.
Professional Profile
- A competent professional with nearly 10 years’ experience in Operations, Process Transitioning & Management, Client Servicing and Quality Assurance in the ITES/ BPO industry in India.
- Currently associated with Statestreet Syntel Sourcing (P) Ltd as Deputy Manager for one of the largest Capital Market Banker in the US, Currently managing around 30+ FTE’s.
- Proficient at managing & leading large teams for running successful process operations & experience of developing procedures, service standards for business excellence.
- Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.
- Domain knowledge in the field of Telecom, IT and Finance (Capital Markets).
- Trained in LEAN. Adopted Six-Sigma approaches like DMAIC, FMEA and DPO for enhancing quality and productivity in teams managed by me.
- Possess pro-active attitude, capability to think in & out of the box. Excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management.
Key Competencies
Operations Management
- Maintaining high discipline and norm adherence, coordinating with superiors for cross trainees and innovative suggestions to improve operational functioning.
- Coordinating with seniors for providing inputs for process control & ensuring end to end complaint resolution.
- Sustaining a harmonious environment, encouraging associates to voice their opinions.
- Reviewing existing systems and business requirements and facilitating the implementation of new systems/ processes, in line with the overall business goal and objectives.
Process Transition/ Enhancement
- Leading set up of new divisions and transitioning processes from client’s location to the facility.
- Setting up, stabilizing processes and ensuring smooth commencement of operations.
- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Disseminating information to Team Members, Team Huddles & drive the mentoring initiatives to increase knowledge and subsequent productivity.
Business Analysis
- Engaging and coordinating Business Analysis sessions for understanding client business processes and mapping them to required process standards.
- Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organisation and achieving business excellence.
- Analysing business portfolio, and designing performance dashboards and other business classification, selection and prioritization metrics.
Client Servicing
- Initiating and sustaining efforts for bettering Customer Satisfaction through regular relationship calls, identifying & conducting consultation sessions for customers.
- Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience.
- Building and cultivating healthy relations with clients, providing them advisory support for effective business solutions.
Quality Management
- Maintaining a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.
- Ensuring CTQ targets and performance standards are met by the team.
- Keeping TAT commitments, handling escalations and monitoring Quality Standards of team through constant monitoring and providing feedback.
- Using internal quality metrics for continued process refinement & ensuring continuous compliance.
Training & Development
- Providing floor support to new hires during their OJT (On job training) within the process to build process knowledge, reduce TAT and also achieve team as well as individual goals.
- Developing need based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency.
- Mentoring the new team members to come up the learning curve.
Team Management
- Planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards.
- Interacting with employees to plan their development and evaluate the progress made as well as provide development opportunities, coaching, and resources.
Career Scan
Since July ‘07 with Statestreet Syntel Sourcing (P) Ltd, Pune as Deputy Manager (Operations)
- Spearheading International Trade Operations for one of the biggest bankers, managing 30+ FTE’s and 2+ team leader staff, managing the clients and client expectations with focus on increasing efficiencies in the process, reducing errors and managing client satisfaction.
Attainments
- Working closely with the client on identifying business improvement opportunities.
- Working on automation to help increase efficiencies in the team.
- Accountable for quality for the 60 staff reporting into me, Ensuring trades were processed before deadline with 99.90% quality.
- Initiated and completed lean projects with other hubs like Toronto, Kansas, Quincy for reduce the pended trades percentage from 60% to 25%.
- In addition after managing operations and quality, some of the additional activities like Staff utilization, cross training staff and getting new business for the same projects are managed by me.
Nov’02 to May’07 with WNS Global Services India, Pune
- Joined as a CSA and rose to the position of Team Leader in Feb’ 07.
- Leading the teams to achieve gross contribution/ margins/ targets. Guiding Service Reviews and conducting Due Diligence.
- Suggesting ideas for augmenting revenue, reducing downtime and allowing for peak operations across multiple divisions. Administering business tools, analyzing multiple aspects of company operations, including day-to-day and longer terms analysis on both global and customer-specific basis
- Preparing and presenting MIS reports.
- Ensuring team achieves Service Level Agreements, and CTQ/ CTP targets are met.
- Managing staff requirements. Proactively planning to meet attrition & maintain readily available pipeline.
Attainments
- Initiated automated reporting and alarming tools such as scorecards & dashboards that alerted projects to deviation in performance.
- Led efforts for introducing use of application in coordinating daily operation of staff, aimed at monitoring complete detail of productive, non-productive, breaks and training hours of every individual in terms of MIS.
- Consistently ensured VOC scores remained above 8+ at all times.
- Played a major role in transitioning 2 complete projects from Onsite to Offshore as Program Manager.
- Undertook Business Continuity Planning which encompassed :
- Holding business and financial reviews of the project.
- Generating VOC for the businesses led. Ensuring various project deliverables as per schedule.
- Formulated Business Continuation Plans for smooth transition of workflow as well as stabilization of the same.
- Led and contributed as Member for teams in Process Improvement initiatives, Process Consulting, Process Definitions and Metrics Generation via Brainwaves and Yellow Belt & Green Belt Projects.
- Lead a team of 245 members (telecom project) for the growth and transition of processes in different phase and environment.
- Achieved lowest attrition in CY 2004/2005
- Worked upon enhancing processes using Six Sigma methodologies like DMAIC & FMEA. These efforts resulted in :
- Reduced cycle times, defects and costs.
- Improved productivity and efficiency.
- Generation of financially measurable results.
- Increased product dependability.
- Won Extra Ordinaire Award in the month of July ’05 and the Townhall award for Leadership in the month of Sept ’04.
Mar’02 to Nov’02 with Thermax Surface Coatings Pvt Ltd. (Collections Department)
- Joined as an office assistant and rose to the position of secretary of CEO.
- Ensuring ISO policies in place for company.
- Working closely with clients as well as managers of other company to get more business.
- Handling effectively all office administrative work.
Educational Credentials
- B.Com. from University of Pune
- Masters in Commerce – University of Pune May 2000.
Professional Accreditations
- Lean Trained – Trained by WNS, Pune in 2006

[Guest]

RESUME
SARIPELLA RAM BABU
- E-mail : rsaripella AT yahoo.com
rsaripella90 AT gmail.com
OBJECTIVE :
To be associated with an organization which progress dynamically and gives me a chance to improve my knowledge, to enhance my skills and to be part of the team excelling in working towards the growth of the organization.
EDUCATION
- B.Com from Osmania University
- H.S.C from Osmania University
- S.S.C from Jamshedpur
TECHNICAL SKILLS
Computer Knowledge MS- Office , Ms- Word, Ms- Excel, Oracle 7.1, ‘C’
Operating Systems Unix, Windows 98/2000/XP/NT.
EXPERIENCE
Organization Name Designation Period
TPS Housing Pvt Ltd (Hyderabad) Computer Asst. & office admin. 01/06/2010-Till Date
Autofin Limited (Hyderabad) Back Office Exe 14/05/2008 – 31/05/2010
Datamatics Technologies Ltd. (Mumbai) Knowledge Associate 30/04/2008 to 20/08/07
Softkem Trading (P) Ltd. (Mumbai) Computer Asst. & office admin. 05/01/2000 to 23/08/05
MBIT Computers Consultations (p)Ltd., (N.Delhi) Computer Asst. 02/02/1998 to 24/11/1999
Role :
TPS Housing Pvt Ltd (Hyderabad) :
- The job role includes
1) Member Database maintenance and periodic updates.
2) Follow Ups & Preparation and sending of reminder letters to members regarding outstanding payments through mails/Posts.
3) Preparation of Statements.
4) Reports generation.
Autofin Limited :
- The job role includes
4) Stock management
5) Stock maintenance details in Excel sheet.
6) Making of Quotations/ Bills.
7) Maintenance of Client database in the system and Updations.
Datamatics Technologies Ltd :
- My job role includes indexing and abstraction of Articles in Gale Project.
- Proof Reading in YD Project.
Softkem Trading (P) Ltd.
- I was working as a computer assistant / office Admin. And my job role includes documentation work (like Introduction letters to various clients/ reminder letters / quotations etc) client follow-ups in respect to payment and fixing up meeting schedules and business Updation in the system.
MBIT Computers Consultations (p) Ltd.,
- I had worked for the banking Software called I.S.B.S ( Integrated Standard Banking System) that which catered primarily the nationalized Banks and main clients were Bank of Rajasthan, O.B.C, Syndicate Bank, P.N.B, etc.,
1) Solving Accounts related Queries in SB, CA, CC Accounts Loans Bills Security etc.,
2) Parameter set-up (menu-driven).
3) End user training.
4) Online data transfer from Manual to the system.
5) Different types of Report generations like SB, CA, CC Accounts Loans Bills Security etc.,
6) Report related Queries.
7) Assigning user rights from the system.
8) Tallying the General Ledger Balances of the system to that of manual and Assisting the end user in Day end reports, and Day end closing of the system for the proper startup for the next day.
9) Solving the printed related queries such as possible printing, Quarterly Statements, half yearly statements etc., of the customers.
10) Assisting the end user in importing the data in the live data base.

[Guest]

CURRICULUM VITAE
UMASHANKAR. CHINCHINADA
umazeal AT gmail.com

OBJECTIVE :

Aspiring to work and excel in a dynamic and progressive environment, which is challenging and rewarding, which gives me scope to explore my knowledge and to serve the organization to the best of my ability and work towards the enhancement of company and personal grounds.
EDUCATIONAL PROFILE :
BSc in S.M.B.T.A.V&S.N Degree College,Veeravasaram,from Andhra University with an aggregate of 57.5% during 2003-2006.
Intermediate (M.P.C) from D.N.R college, Bhimavaram, from Board of Intermediate with an Aggregate of 45.7% during 1999-2001.
SSC from Z.P high school at ChinthalPudi (private candidate),Andhra Pradesh with 66.5%in march 1999.
STRENGTHS :
Listening, Understanding and then speak
Hardworking in any conditions and Exploring
Flexible enough to mould according to conditions

[Guest]

Good evening Intergragh consultancy pvt ltd recruiters i done my mba with finance major so now looking for job not only finance related any job like office work related if any openings are there in your company please let me know and its my email.id : jhansip2 AT gmail.com

[Guest]

Curriculum Vitae
RimpaSaha

Skill Sets
1.MS-CIT , First Div, 69.00%
2.Typing Speed (30 wpm), Grade- A, 80.00%
3.Training Certificate in ASP.NET from ejobindia, Grade- A
Summary
Believe in team work, team spirit, co-operation and unity.
I believe in “Learning is Fast, but Implementation should be fastest”.
Academic Records
1. Name : Secondary (10+)
- Board/University : Nagpur Board
- Year : 2005
- Percentage : 51.21%
2. Name : Higher Secondary (10+2)
- Board/University : Nagpur Board
- Year : 2007
- Percentage : 55.00%
3. Name : Graduation (BCCA)
- Board/University : Nagpur University
- Year : 2010
- Percentage : 63.66%
4. Name : Post Graduation (PGDCCA)
- Board/University : Nagpur University
- Year : 2011
- Percentage : 72.5%

ProjectsDetails
Project has done in Graduation “Inventory Management in Cosmetic Product”, Post Graduation “Water Dam”, ASP.NET in training period “Online Shopping”.
Job Profile
Working as a Data Entry operator in Kolkata in IKF Technology Salt Lake (Sec V) for 4 month.
Key Skill
MS-Office 2007, VB-6.0, C++, HTML, ASP.NET, MS-SQL Server-2005, Tally-6.3
Declaration :
I hereby declare that the above information is true to the best of my knowledge and belief.
Date- Place : - Kamptee RimpaSaha

[Guest]

I am perusing bca(72%)

[Guest]

I am persuing bca my last sem was remain but my all five sem percentage is 72%.