www.emeditek.com E-Meditek Solutions Ltd : Ahmedabad, Bangalore, Kolkata : Operations Manager

[Admin]

E-Meditek Solutions Limited
http://www.emeditek.com


Keywords: Operations Manager, Backend, Operations, Backend operations, Assistant manager operations

Company Profile
As a leading Third Party Administrator (TPA)/ Benefit Administrator, we undertake outsourcing of Health Insurance portfolio to facilitate Cashless Treatment at over 3000 hospitals across India and settlement of hospital bills and beneficiaryÂs claims. As a fastest growing company in its field, we have alliance with 11 insurance companies, enrolled over 4 million lives and also have a strategic alliance with an overseas counterpart to service the overseas portfolio.

Operations Manager
Experience:
2 - 6 Years
Location:
Ahmedabad, Bengaluru/Bangalore, Kolkata
Compensation:
Rupees 2,00,000 - 3,50,000
Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization;Post Graduation Not Required
Industry Type:
Medical/ Healthcare/Hospital
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
13 Aug


Job Description
To understand the principles & implement the same.
Maintaining Relationship with the clients.


Desired Candidate Profile
Ability to Manage the Good PR with Team & Client.
Excellent communication skills required.
Candidate from BPO background or should have worked with any TPA would be preffered.

Executive Name:
Pragya Kulshreshtha

Address:
E-Meditek Solutions Limited
45, Nathupur Road
DLF 3
Gurgaon,Haryana,INDIA 122001

Email Address:
career@emeditek.com

Telephone:
Not Mentioned

[mrinmoy.satpathy]

Hello,

I was excited to read about the Operations Manager job opening in your company. I have 7+ years of experience in the BPO Industry having worked in various functions.

In addition to my extensive office experience, I have strong communication, customer service, and administrative skills. My broad background makes me an excellent candidate for this position.

Thank you for your consideration. I look forward to hearing from you to arrange a meeting.

Sincerely,

Mrinmoy Satpathy

Mrinmoy Satpathy

mrinmoy.satpathy AT live.com

Objective
- To excel in every opportunity and endeavours I undertake. To deliver successful outcomes through a professional, responsive and creative approach.

Experience
Lighthouse Sourcing Inc, Kolkata September,2009-Till Date
Operations Manager
- Heading the entire process and all process functions for Chrome Web Solutions.
- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
- Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
- Play a significant role in long-term planning, including an initiative geared toward operational excellence.
- Oversee overall management, planning, systems and controls.
- Management of agency budget in coordination with the Executive Director.
- Organization of fiscal documents.
- Regular meetings with Executive Director around fiscal planning.
- Supervise and coach office manager on a weekly basis.

HCL Technologies Ltd, Noida Feb,2008-August 2009
AM Operations
- Working as Asst.Manager(Operations).
- Key roles include managing the networks of our client (AT&T)’s Commercial customers.
- Managing TCP/IP, Lan, Wan, Wireless Networks.Troubleshooting Access Point issue in commercial establishments.
- Configuring DSL/ADSL/CABLE modems.
- Troubleshooting and Configuring high end wireless devices and routers.
- Remote Acess Troubleshooting and Network set up.
- Expertised in configuring Belkin, Netopia, Gigabit, US Robotics, Linksys, Actiontec, Netgear,Motorola wireless networks.
- Managing the Service Level Agreements including First Call Resolution,Issue Abandonment Rate,Customer Satisfaction Level.

Dell Intl Services , Gurgaon Feb,2007-Feb,2008
Team Leader
- Working as a Team Leader.Handling a team of Tech Support Associates.
- Troubleshooting Hardware/Software issues for the Inspiron range of portables for the residential and business customers in the European,African/Asian and Australian continent.
- Troubleshooting all Window platforms above Win 95.
- Hard/Software installation.Performing Installation and Unistallation of Operating System.
- Setting up small networks for the business customers.Troubleshooting Dell wireless Devices.
- Also responsible for taking Training Sessions for the floor relating to OS, Hardware and Wireless Configurations.

IBM , Gurgaon Oct,2004-Feb,2007
Subject Matter Expert
- Handling a team of new hired Trainees before they are allocated to live teams.Giving them training,feedback and improving their quality to meet the targets of our client Ntl(UK) a Broadband provider and Telephony company.
- Providing floor support and taking escalations.

Convergys , Gurgaon June,2004- Oct,2004
Sr.Tech Support
- Providing Floor support and handling the
- Escalation and Mac queue.
- Setting up Mac networks and troubleshooting Mac Airports.

EXL,Noida June,2003-June,2004
Technical Support Associate

Education

Ness Wadia,Pune University , Pune 1999
Bachelor of Commerce

Ness Wadia,Maharashtra, Pune 1996
HSC

Little Flower School, Jamshedpur 1994
ICSE

Interests & Activities
- Active player in college cricket team.
- Winning Choreographer of a few Fashion show competition.
- Learning Languages.
- Played a Disc Jockey for a few clubs.

[Guest]

Suman Mahato

E-mail : -suman.mahato AT indiatimes.com
Objective : - To obtain a challenging and rewarding career in a dynamic corporate environment, seeking a position where my skills, experience and varied abilities will be used effectively & to make each day at work learning one.
NEXGEN SERVICES PVT LTD
Designation : - Operation Manager.
Reporting : - Managing Director.
Duration : 21st Jan, 2011 – Till date.
Key Deliverables :

- Handling the total documentation process of UNINOR in Orissa. Starting from pickup logistic support , Audit, Scanning Indexing & Warehousing.
- Maintaining the CAF logistic of City and Upcountry location and 1st level audit parameters of CAFs. Monitoring and strict adherences of TAT so that CAF should be reached within 48hrs for AVAM completed.
- Monitoring the 2nd level audit, taking major action for mistakes in 1st level audit.
- Monitoring the Supervisors of Order Entry, Scanning team, strictly adherences the TAT.
- Coordination with the MIS person and validating the reports. This also included the scrutinizing of each departmental report on daily basis and then tallying the same with other departmental reports to check proper handover and coordination is present or not.
- CAF submission to TERM cell once a month as per the requirement sent by the TERM cell strictly within given timelines and ensuring 100% authenticity, availability and quality of CAF prior to activation is one the most crucial activities I had to perform. Actively involved in the final internal audit of CAFs prior to hand over for VTM.
- Contacting with vendors for any lacking which directly heat to my KRA. Keeping a good relation and maintaining smooth operations, monitoring their services, checking bills and validating them, clearance of vendor bills in coordination with the Finance team formed a major part of this job role.
- Briefing the management about daily performances or update any.
- Maintaining month wise billing to the client. Handling client queries and complaints and solving the same to the best of the client requirements.
KARVY DATA MANAGEMENT SERVICES LTD
Designation : - Branch Coordinator.
Reporting : - Circle operation Manager.
Duration : 16th Oct, 2009 – .
Key Deliverables :

- Assigned charge of the Prepaid and Postpaid Documentation process of TATA INDICOM and DOCOMO for Rest of West Bengal and Kolkata circle handling end-to-end documentation process of CAFs from Pick up logistic support to warehousing and retrieval process.
- Management of logistics of documentation for the city and upcountry locations with prime responsibility of monitoring inward flow of CAFs to the Regional Head Quarters from all the spoke offices; liaison with the courier and coordinate with the various designated Circle Heads to ensure strict adherence to TAT.
- Handling client queries and complaints and solving the same to the best of the client requirements.
- Coordinating with the circle MIS person to ensure the reports is in order to validate the availability of each CAF that has been handed over to the agency. This also included the scrutinizing of each departmental report on daily basis and then tallying the same with other departmental reports to check proper handover and coordination is present or not.
- CAF submission to TERM cell once a month as per the requirement sent by the TERM cell strictly within given timelines and ensuring 100% authenticity, availability and quality of CAF prior to activation is one the most crucial activities I had to perform. Actively involved in the final internal audit of CAFs prior to hand over for VTM and BIG audits.
- Since there is an aspect of upcountry operations to be remotely handled from Hub office attached to this operation so regular follow-ups with spoke teams, checking availability of all reports and tallying the same with other departmental reports, regular conversations with spoke supervisors, requisition of surprise data checks, checking availability of processed CAFs from spokes in given timelines to ensure smooth and authentic operations maintained in the spokes were my other crucial responsibility. .
- Contact with the vendors also formed a major part of my KRA. Keeping a good relation and maintaining smooth operations, monitoring their services, checking bills and validating them, clearance of vendor bills in coordination with the local Finance team formed a major part of this job role.
Professional Experience
RELIANCE COMMUNICATIONS (ADA GROUP)
Designation : - Zonal Operational Executive (Retention)
Reporting : - Cluster CSD Head.
Duration : 7th May, 2007 – 5th April,2009
Key Deliverables :

- Take full responsibility of the POSTPAID and PREPAID Customers in each touch points under the Zone.
- Extensively dealing with Churn Management/Customer Retention and Drive customer retention through implementation of retention programs.
- Dissemination and adherence to processes/ SLAs/ guide-lines/ audits & bringing about the desired eradication of errors + the enhanced C-Sat scores.
- Ensure smooth CC transactions and customer care delivery at all touch points (WW/ WWE) &Distributor points including delivery of the right Customer Experience. Proper handling of distributor/retailer as well as customer query.
- Smooth man management over the franchisee and the employee of WW and WWE and distributors point..Retain the existing customer in the same plan or offering him about newly launch plan. Motivating the franchise to offer about the new sale about the newly launched product or plan to the existing customer.
- Keeping a personal touch with high revenue customer for proper maintained the existing account and accruing new connection.
- Immediate dissemination, briefing & Training of WW/ WWE/ FSDs/ FOS/ Franchisee for all new product launches/ Processes/ Systems etc.
- Benchmarking Competitive Stores & Experience in order to deliver a better experience to our customers.
- Close looping of Customers resolutions with the WW/WWE FSD.
- Ensuring Timely Bill delivery and maximize Collections from the < 30 days overdue bucket.
- Ensuring complete and proper documentation, address verification and Customer application form entry for all new customers through the WW/ WWE within the Zone.
Tata Teleservices Ltd
Designation : - MIS Executives for acquisition and process
Reporting : - Cluster CSD Head.
Duration : 8th June, to 2005 – 3rd May, 2007.
Key Deliverables
- Preparing daily basic Login MIS.
- Preparing MTD acquisition report from every channel.
- Supervising the entire login and entry team to process the CAF.
- Co-coordinating with the cross functioning regarding documentation and AV/CV part.
- Communicating to the entire channel partner and channel manager regarding new plan and offer.
- Handling first part AV/CV over phone. (Through telecaller).
- Preparing MIS and file for loading or installation and send it to concern department.
AHANA TECHNOLOGY SERVICES PVT LTD
Designation : - Jr Software Developer.
Reporting : - Project Manager.
Duration : 1st September, 2004 – 7th June 2005
Key Deliverables
- Project Developing Hotel Management System through VB-6 and Access.
- Project Developing Integrated School Management System through VB-6 and Access.
- Working with the module of inventory system, Library Management system.

Educational
Qualification :
Name Of the Examination Board /University Division Secured Year of Passing
B C A North Orissa University 1St div 2003
Higher Secondary WBCHSE 2nd div 1998
Secondary WBBSE 1st div 1996

[Guest]

I want to know the network of hospitals in and around Bhubaneswar,Orissa. If I do my treatment in a hospital beyond the network hospitals, then what are the procedures to avail my claim?