Company Name : Swan Solutions and Services Pvt Ltd
Company Location : Mumbai
Designation : Customer Support Engineer

Contact us :
Swan Solutions and Services Pvt Ltd.
403-406, Twin Complex Phase-I Co-op Soc Ltd,
Marol-Maroshi Road, Marol Naka,
Opp. Marol Fire Brigade, Andheri (E),
Mumbai 400059 INDIA

Customer Support Engineer :
Responsibilities :
Analyze the incident/problem through appropriate questioning and fact gathering, resolve or escalate the incident and document in detail the information gathered and steps taken.
Effectively deal with urgent situations; know when to escalate a problem to the appropriate level.
Escalate problems that cannot be resolved in accordance with established procedures.
Maintaining all the machines for hardware as well as software problems.
Staying abreast of industry changes and new technologies
Recommending proactive solutions to recurring issues.
Shall ensure that all the calls he receives are logged into the network.
Co-ordination with team co-ordination for closing spare related calls.
Co-ordination with network team for any problem faced in wide area network.
Installing the PCA and configuring them on the network as well as loading all the software on the PCA and copying the existing data.
Checking for the viruses if they are any in the system and removing it as well as loading the latest version of anti virus software in systems.
Performing maintenance task on the desktop.
Managing of Fax Mail Software on the Desktop
Summary :
Aspirant should be an engineering graduate (Diploma/ Degree) in IT/Electronics/ Computers with certification in MCSE/CCNA. Candidate having minimum of 3 to 4 yrs experience as Customer Support/Service Engineer would be preferred. Should have practical knowledge of configuring & troubleshooting Desktops, Servers, Laptops, LAN & WAN, etc. The Job involves responsibility in terms of diagnosing, faultfinding, and trouble-shooting of Hardware, Networking and Software issues. Candidate should have sound fundamental knowledge of Computer Hardware, Networking Products and its concepts.
Key Skills :
Diagnosing, faultfinding, and trouble-shooting of Hardware, Networking and Software issues
Minimum experience : - 03
Maximum experience : - 05
Remuneration : - As per Industry Standards
Location : - Maharashtra (Mumbai)

How to Apply :
Drop your resume on careers@swansol.com

Web : http://www.swansol.com

General Instructions :
1) This is a job in Swan Solutions and Services Pvt Ltd at Mumbai for the post of Customer Support Engineer.
2) For more details refer to the company website.
3) You can send resume / CV to the company's email address.
4) Source of the information is the company website / internet on the date of publishing.