Technical Customer Support Executive Coimbatore : www.suth.com Sutherland Global Services Inc

[Admin]

Sutherland Global Services Inc
http://www.suth.com

Keywords: Fresher, Call Center, BPO, Customer Support, Communication skills

Company Profile
Sutherland Global Services Inc, a two-decade-old trendsetter in the ITES Industry with an employee strength of 21,000 and voted one of the best companies.
ATTEND INTERVIEWS @ COIMBATORE on on any weekday (Mondays to Fridays) between 10.00a.m and 4.00p.m!!
Contact:
Anne Helena
0422 4346643/ 4347883/ 4947884
anne_helena@suth.com
Sutherland Global Services,
STPI Unit, No: 574 â C,
Vayaluran Towers,
D. B. Road, R. S. Puram,
Coimbatore â 02
(Opp to R. S. Puram Post Office & above Music Gallery)


Technical Support Executive / Customer Support Executive

Experience:
0 - 5 Years
Location:
COIMBATORE
Compensation:
Best in the Industry
Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
21 Aug


Job Description
Troubleshooting/ up-selling IT products for US & European Customers
Providing Quality customer Support
Answering Customer queries
Updating customers on the latest information about the product


Desired Candidate Profile
Graduates/ Diploma holders/ Post Graduates (Passed out in/ before the year 2008)
2009 pass-outs ARE NOT ELIGIBLE
Willingness to work in Night Shifts
Willingness to relocate to CHENNAI/ Cochin
Effective communication skills
Flair for Computers


Executive Name:
Anne Helena

Address:
Not Mentioned

Telephone:
4346643

Keywords: Fresher, Call Center, BPO, Customer Support, Communication skills

[rakeshchlm]

i wish to work as a technical support executive/customer support executive at sutherland global services,coimbatore.i had completed B.Tech in electronics from cusat.

[Guest]

Iam Vipindas, Currently Doing MBA fifth trimester,and i will be ready to join by april 23rd. I need to do a project of 3 months and i am interested to join sutherland and with tha same time I can manage my project too there. My mob. no. is 09946627427. email:-vibudas@gmail.com, I am a Bcom graduate and i have completed my 6 weeks project for HYUNDAI MOTORS INDIA LTD.under Palghat Hyundai.

[Sabitha Banu]

Hello Sir/Madam,
I am Sabitha Banu BCA with 8 Months experience in WIPRO. Now i am searching for a BPO job. Please provide me a job.

[rajeshreddy_13132]

Hello Sir/Madam,
I am RAJESH BCOM with 2 YEARS experience in INFOTECH ENTERPRISES LTD as DATA ANALYST back end process. Now i am searching for a BPO job. Please provide me a job.

[Guest]

RESUME
RAMAPRIYA.K : rama.priya3 AT gmail.com

Objective
Seeking a well- defined position to utilize my skills and abilities to be unique in the industry that offers growth and development. Intend to build a career in a globally competitive and creative environment on challenging assignments, ensure the success of my efforts and maintain trust and confidence of the personnel and detail pertaining to the concern.
Personal Attributes
Appetite to learn new things faster and hence can quickly adapt to newer technologies, Ability to deal the people diplomatically, Dedication with inner drive to succeed and accomplish goals. Willingness to work in a team and interact in the Organization. A person waiting to take up the challenging assignment with enthusiasm and meet the requirement in total and on time.
Professional Experience
- One year experience as a advisor in MetLife India insurance, Coimbatore (2008-2009)
- Two years experience in Bhaarath Vidhya Bhavan Matriculation Higher Secondary School,Palani
- Currently working as a AO in Tenderpark Kids Care, Palani
Academic Record
- M.COM(COMPUTER APPLICATION) ,MA from Bharathiyar university , Coimbatore - Pursuing
- B.COM (COMPUTER APPLICATION) from A.P.A College for women, Mother Teresa
Women’s University, Kodaikanal (Tamilnadu) with 69% aggregate, during 2007.
- HSC (Tamilnadu State Board) from st. Aloysius girls higher secondary school, dharapuram during 2004
- SSLC (Tamilnadu Matriculation) from CGM higher secondary school, Palani during 2002
Certification Courses
- Successfully Completed PGDCA(POST GRADUATE DIPLOMO IN COMPUTER APPLICATIONS) in SSI Education
- Successfully Completed TALLY 6.3 and 9 in SSI Education
Technical Skill
- Operating system : MS-DOS, Windows 98/XP ,vista
- Languages : vb, C, C++,HTML
- Tools : Microsoft Office
- DBMS : MS – Access
Area of Interest
- Computer Communication & Networks.

- On The Job Training
Title : Creation Website for Sri Krishna Electricals
Environment : Web Designing
Tool : HTML
- Online Credit Card Banking
Title : Online Credit Card Banking
Corporation : Web Designing
Tool ;: ASP .Net

[Guest]

SATHISH KUMAR .R
Email cbesati AT hotmail.com
CAREER OBJECTIVE
TO WORK IN A CHALLENGING AND CREATIVE ENVIRONMENT AND EFFECTIVE CONTRIBUTE TOWARDS THE GOALS THE ORGANIZATION.
EDUCATIONAL QUALIFICATION
SL. NO. YEAR OF PASSING NAME OF THE INSTITUTION DEGREE
PERCENTAGE
1 2011 ADHIYAMAAN COLLEGE OF ENGINEERING, HOSUR B.TECH/IT 7.86 CGPA
2 2008 THE KARUR POLYTECHNIC COLLEGE,KARUR DIPLOMA/CSE 86%
3 2005 CHERAN MATRIC HR.SEC.SCHOOL,KARUR SSLC 70%
AREA OF INTEREST
- COMPUTER NETWORKS AND OPERATINGSYSTEM
LANGUAGES KNOWN
PROGRAMING LANGUAGE : JAVA, C++, C, HTML
BACKEND : SQL, ORACLE, MS ACCESS
TOOLS : IBM RATIONAL ROSE, NET BEANS, ECLIPSE, XAMPP, NS2
PRESENTATION SKILLS
- THE INTELLIGENT WIRELESS WEB TECHNOLOGY DISCOVERY OF NEXT GENERATION WEB IN BIT (3RD NATIONAL CONFERENCE ON RECENT TRENDS IN INORMATION AND COMMUNCATION TECH)
- PAPER PRESENTATION DONE ON ROBUST LOAD DELEGATION IN SERVICE GRID ENVIRONMENTS IN BANNARI AMMAN INSTITUTE OF TECHNOLOGY-SATHYAMANGALAM
ACADEMIC PROJECT DETAILS
PERSONALISED DTV RECOMMENDATION PROGRAM SYSTEM UNDER CLOUD COMPUTING
TOOLS : JDK 1.6JSP & Servlets -Tomcat 6.0
DESCRIPTION :
IT IS USED TO REFINE THE CHANNEL SELECTING PROCESSES AND TO SATISFY THE CONSUMER’S REQUIREMENTS USING THE PERSONALIZED DTV PROGRAM RECOMMENDATION (PDPR) SYSTEM UNDER A CLOUD COMPUTING ENVIRONMENT.
PERSONAL SKILLS
- HAVING GOOD PROFESSIONAL QUALITIES AND A GOOD TEAM PLAYER
- MOTIVATING AND WILLING TO LEAD FROM FRONT
- HAVING GOOD MANAGERIAL SKILLS LIKE MAN-MANAGEMENT SKILL, GOOD COMMUNICATION SKILL AND INTERPERSONAL SKILL
- KEEN INTEREST IN MEDITATION AND DRIVING AND ALWAYS WILLING TO PLAY FOOTBALL
- SERVED AS A CLASS REPRESENTATIVE AND STUDENT CO-ORDINATOR IN INDUSTRIAL VISIT
CO-CURRICULAR ACTIVITIES
IMPLANTTRANING
BLUECHIP TECHNOLOGIES – TRICHY AND VEDHA TECHNOLOGIES - CHENNAI
INDUSTRIALVISIT

[Guest]

R.RAMYA

Objective :

To work in a competitive environment where my skills and goal oriented knowledge are utilized for the growth of the organization.
Educational Qualifications :
Exam/Degree Year of passing University/Board Percentage
M.Sc.(Software Engineering) 2006-2011 Bannari Amman Institute Of Technology 75.08%
HSC 2005-2006 Gov.Higher.Secondary School 83%
SSLC 2003-2004 Gov.Higher.Secondary School
85%
Area of Specialization
- Object Oriented Programming,
- Software testing
- Photoshop.
Technical Skills :
Languages : C, C++
Database : My-SQL
Web designing : HTML, PHP
Awareness : Software Development Life Cycle
Strengths :
- Ability to work as a team leader
- Good communication skills
Certification courses :
- Completed certified course in PHP at CEGON SOFT PVT LTD, Coimbatore
- Completed certified course in C and C++
Extra-curricular activities
- Acted as class representative during the year 2008-2009
- Acted as Mess committee member during the year 2009-2010 in Bannari Amman Institute of Technology
Co-curricular activities :
Paper presentation :
Presented a paper on “Improving Network Security over Windows Server 2000”
at Krishnammal College, Coimbatore.

Project :
Displayed a project on ‘Time Table Generator’ at FUTURA’09 in Bannari
Amman Institute Of Technology.
Front End : VB
Back End : MS Access
Completed a project on ‘Retailer Network System’ in Cegonsoft Pvt.Ltd, Coimbatore.
Front End : PHP
Back End : My SQL

[Guest]

ISWARIYA LAKSHMI.S
Email-id : iswariyalakshmi.ece AT gmail.com

OBJECTIVE :
To build a career conductive to professional and personal growth and to gain practical
Experience in meeting the challenges in your esteemed organization.

EDUCATIONAL QUALIFICATIONS :
Course Institution Board / University
Percentage of marks/ CGPA Year of passing
B.E(ECE) Coimbatore Institute Of
Engineering And Technology, Coimbatore, TamilNadu
Anna University
Coimbatore
7.12%
2011
Diploma(ECE) V.L.B Janakiammal Polytechnic College,
Coimbatore, TamilNadu
DOTE
69%
2008
SSLC Arokiyamatha Matriculation Higher Secondary School,
Pollachi, TamilNadu
Matriculation
66.6%
2005

PROJECT :
Project Title : LOW -POWER PROGRAMMABLE FPGA ROUTING
CIRCUITRY
Software Used : VLSI
Project Description :
In the Present FPGA Technique Power Consumption specifically leakage power has become a factor to be considered. The efficient use of the FPGA lies in the reduced power consumption. Hence it is reduce the power dissipation in the switching level. These switches operate in the three different modes like High Speed, Low Power and Sleep. Sleep Transistor is introduced in the circuit level and introduction of the Sleep Transistor requires only a minor changes in the circuitry and relatively slight larger area. It is easy to commercially incorporate the design.
MINI PROJECT :
Project Title : SECURITY SYSTEM USING BLUETOOTH
CIRCUITRY
Software Used : EMBEDDED SYSTEM
Project Description :
Our project provides a home security system that includes a home security controller for collecting and monitoring data various crime prevention sensor installed in a home by a Bluetooth.
TECHNICAL SKILLS :
Programming skills : C, Core Java

Package : MS OFFICE 2007
Operating Systems : Windows XP SP2, Windows 7

Networking : CCIE Security

Core Competency :
Embedded System
VLSI
Co-CurricularActivites :
- Attended Training on EMBEDDED SYSTEM Conducted by Hands On Technology in Coimbatore.
- Attended Workshop on COIL REWINDING AND REPAIR OF HOME APPLIANCES Conducted in our College.
- I participated in various events held in our College.
HOBBIES :
- Gardening
- Playing Carom
Declaration :

I hereby declare that above furnished information are true to my knowledge.

Place :
Date : (S.ISWARIYA LAKSHMI)

[Guest]

L.RAJENDRAN
E-Mail :-rajendran_lak AT yahoo.co.in.
______________________________________________________________________________________
OBJECTIVE
- Seeking a challenging middle management position in IT Infrastructure Management.
SKILLS
- System Administration - System Integration, Managing the IT Infrastructure.
- Network Administration – Analyse/design/implement networking based on customer requirement, apply efficient network methodology and managing the network system.
- Operating system Administration – Microsoft Windows platform with any data base.
- People Managements - Managing the projects with team of people, guiding, motivating and developing the team members.
WORK EXPERIENCE
ORIGIN IT AND FACILITY SOLUTION (P) LTD.,- CHENNAI From October 1996 to till
Designation : - Manager – Tech Support

1. Customer :-Bharat Sanchar Nigam Limited (BSNL), Coimbatore SSA
Hardware :-Desktops(HCL/HP/DELL/ACER/ZENITH) and Servers(HCL/HP/IBM)
Software : Windows Desktop/Server Edition,Antivirus
Periods :-July16, 2010 to till date
Responsibilities Summary
Managing IT Infrastructure
o Team size - 10
o Call monitoring/analyze/review with engineers.
o Ensuring services delivered as per service level agreements.
o Service Desk, Configuration, Incident Problem, Release Managements are being involved in Service support Role
o Guiding, Supporting staff in technical issues. Motivating team work by better Leadership and interacting with clients for quality of work, identification of work priority and issues management
o Handling escalations and customer complaints and closing them on high priority

2. Customer : Fullerton India Credit Corporation Limited
Hardware : Desktop(HCL/IBM/Acer)
Software : Windows Desktop/Server Edition
Networking : D-Link/HP/HCL switch/route.
Responsibilities Summary
- Install, configure, maintain and support for a LAN with Windows XP Professional Clients using TCP/IP in an Office 2003 Professional environment.
- Maintain and support for BSNL DSL.
- Maintaining and monitoring Antivirus protection, networks and ISP connectivity, problem solving and helpdesk, at Fullerton India Credit Corporation Limited. Coimbatore, Bangalore, Kerala


3. Customer : Defense services Staff College
Hardware : Desktop(HP/HCL/IBM) and Server windows 2003(HCL/IBM)
Software : Windows Desktop/Server Edition
Responsibilities Summary
- Involved in assembling PC’s and maintaining PC’s and other peripherals at customer premises. At present Working as resident engineer of Origin Information Technology, Chennai, under their AMC for the Windows NT LAN at Defence services staff college (DSSC), Wellington, The Nilgiri’s
4. POONAM ELECTRONICS (Videocon International Private Ltd) BOMBAY- Feb 1994 to Sep 1996
Role : Service Engineer

Responsibilities Summary
- Involved in maintenance and servicing of all kinds of electronic equipments.
5. CRYSTO ELECTRNICS, OOTY - Nov 1992 to Dec 1993
Role : Service Engineer


Responsibilities Summary
- Maintain and servicing all kinds of electronic equipments.
6. ASTRONOMY CENTRE, TATA INSTITUE OF FUNDAMENTAL RESEARCH, OOTY -

June 1991 to Oct 1992
Role : Service Engineer


Responsibilities Summary
- Project of changing the then existing feed of the Ooty Radio Telescope (ORT).
- Responsibility of wiring GaAsFEET Low noise amplifiers, phase shifters combiners, making RF Cables with Type –‘N’ and BNC connector end
- Crimping of digital flat ribbon cables, assembling lightening arrestor unit etc.,
EDUCATIONAL QUALIFICATION
ACADEMIC

- BBA Business Administration (BBA) from Annamalai University, Chennai.
TECHNICAL
- Diploma in Electronics and Communication Engineering from Government Polytechnic, Ooty.

[Guest]

RESUME
PERSONAL DETAILS :-
NAME : M.R. SAMBATHKUMAR
E-MAIL : urssham_erode AT yahoo.co.in
urssham_erode AT rediffmail.com
DATE OF BIRTH : 17-06-1980
AGE : 32
MARITAL STATUS : SINGLE
COURSE INSTITUTIONS BOARD\ UNIVERSITY MARKS %
10th STANDARD PRIVATE STATE BOARD OF TAMILNADU (APRIL - 1998) 56%
DIPLOMA IN ELECTRONICS & COMMUNICATION ENGINEERING., SRI RAGAVENDRA POLYTECHNIC COLLEGE STATE BOARD OF TAMILNADU (JUNE-2002 to MAY-2005)
78%
BE(ECE) K.S.R. COLLEGE OF ENGINEERING ANNA
UNIVERSITY (JUNE-2005 to
MAY-2008) STANDING
ARRIERS

SEX : MALE
MOTHER'S TONGUE : KANNADA
LANGUAGES KNOWN : READ : ENGLISH, TAMIL
WRITE : ENGLISH, TAMIL
SPEAK : ENGLISH, TAMIL, KANNADA
ADDITIONAL QUALIFICATION :-
TYPE WRITING : ENGLISH (LOWER)
TAMIL (LOWER)
COMPUTER PROFICIENCY :
- MS-OFFICE,FOXPRO 2.6,C,C++,MS-WINDOWS,MS-DOS
EXPERIENCE :
· Worked as an Quality Controller in GAJENDRA TEXTILES at Komarapalayam during June 1998 to April 2000.
· Worked as an Quality Controller in NOBLE HOUSE at Tirupur during may 2000 to may 2002.
· Worked as an LAB TECHNICION in C.M.S. COLLEGE OF ENGINEERING at Namakkal, during the year November 2008 to July 2010.
· Worked as an LECTURER in SHAKTHI INSTITUTE OF FASHION TECHNOLOGY POLYTECHNIC COLLEGE at Tirupur, during the year Augest 2010 to May 2012.
· Worked as an TEACHER & WARDEN in NATIONAL MODEL Hr. Sec SCHOOL at Coimbatore from June 2012 to till now.
ABOUT MYSELF :
I am person with an optimistic approach and an extrovert. I am person of carried interest. I like to be happy and cheerful. I give my best in whatever I do and I am for perfection. I enjoy to work as a team. My assets are self confidence and determination.
I am M.R. SAMBATHKUMAR do hereby confirm that the information given above is true to the best of my knowledge.
DATE :
PLACE : KOMARAPALAYAM
SIGNATURE