www.hitecheterminal.com Hi Tech eTerminal Services Pvt Ltd Mumbai : Helpdesk Executive

[mskavi]

Hi Tech eTerminal Services Pvt. Ltd. has grown consistently at a rapid pace. The company is all set to take the challenges of the next generation's requirements and to notch it up with even faster growth in the future. We believe in the essence of the human factor and its role in making the whole organization successful.
The key to our success has always been our ability to attract talented and capable people. Here you will find the opportunity, resources and motivation to shape a career.

Designation : Helpdesk Executive.
Job Description :
respond to requests for technical assistance in person, via phone, electronically
diagnose and resolve technical hardware and software issues
research questions using available information resources
advise user on appropriate action
follow standard help desk procedures
log all help desk interactions
administer help desk software
redirect problems to appropriate resource
identify and escalate situations requiring urgent attention
track and route problems and requests and document resolutions
prepare activity reports
stay current with system information, changes and updates
Education and Experience :
Minimum HSC passed.
working knowledge of fundamental operations of relevant software, hardware and other equipment
knowledge of relevant call tracking applications
knowledge and experience of customer service practices
Key Competencies :
oral and written communication skills
learning skills
customer service orientation
problem analysis
problem-solving
adaptability
planning and organizing
attention to detail
stress tolerance
Contact Timings : 10.00 am to 6.00 pm (Monday to Friday).

Designation : Customer Service Co-ordinator.
Job Description :
Receive enquiries from customers on field related service & equipment.
Coordinate all activity of Field Service Engineers
Maintain database for equipment service history
Managing on site operations carried out by the Field executive.
General checking of paperwork that pertains to Field Service activities
Process expense report and time card for all Field Service Executives.
Education and Experience :
Minimum HSC passed.
Minimum 1-2 years customer service experience
working knowledge of fundamental operations of relevant software, hardware and other equipment.
Key Competencies :
Able to follow instructions with minimal supervision within specified time frames.
Cross-cultural sensitivity.
Must feel comfortable working in a dynamic, fast-paced, team environment where priorities are continually changing.
Have a continuous quality improvement mindset.
Excellent verbal and written communication skills including telephone skills.
Experience identifying potential problems and offering alternative solutions.
Works effectively with others in a team based environment to accomplish organizational goals and to identify and resolve problems.
Attentive to detail and ability to manage multiple tasks.
Excellent interpersonal skills to work closely with customers and all cross-functional areas.
Contact Timings : 10.00 am to 6.00 pm (Monday to Friday).

Contact Details : corp.hrd@hitecheterminal.com

Office :
Hi Tech eTerminal Services Pvt. Ltd.
Shah & Nahar Ind. Premises (A-1) Co-Op. Soc. Ltd.
Unit No. 326A, Dhanraj Mill Compound Lower Parel (W),
Mumbai 400 013

Website : http://hitecheterminal.com

[Guest]

CURRICULUM VITAE
KRISHNA CHANDRA
Email : krishna_visit1 AT rediffmail.com
OBJECTIVE
I would like to use my skills as software professional to work in an environment where I can apply my technical and creative skills that help in both personal and organizational growth and to secure a challenging and responsible position in a corporate environment
EXPERIENCE
Data maintenance- 2.5Yrs
Role : -
(1)Downloading the data of Appointment details of the applicant form the site, copy it in portable device, generating the reports at the end for tallying the no of passports received and dispatched during the day.
Maintain the monthly reports.
(2)Providing the back office support to the applicants
IS working with CMC LTD since May2006 as customer support exec
Providing assistance in using the site of MCA (ministry of corporate affairs)
currently working with the Helpdesk support of MCA21 project.
TECHNICAL SKILL SET
Languages C, C++, VC++.
Operating Systems Windows XP/2000,98
Other Language FOXPRO, HTML, VJ++
Data Base MS Access, Oracle 8
Other MS Office

QUALIFICATION
Education School/College University
MCA - IGNOU
B.Com Allahabad University Allahabad University
Intermediate K V Bamrauli
(Allahabad) CBSE Board
High School K V Jorhat (Assam) CBSE Board
ADDITIONAL QUALIFICATION
Diploma Institute Branch Division
HDSE APTECH COMPUTERS ALLAHABAD DISTINCTION
PROJECTS
BANK FRONT END MANAGEMENT SYSTEM . This is a package developed
in D2K as a front end and ORACLE as back end.
CALCULATOR. This is a package developed in D2K as a front end and
ORACLE as back end
TRAINING
COMPLTED THE TRAINING IN SAP (ABAP) FROM DUCAT NOIDA
STRENGTHS AND HOBBIES
- Creative, hard worker, consistent, positive attitude.
- Good problem solving skills and ability to work independently and as part of team.
- Watching cricket surfing on net.