www.techblue.co.in Software Pvt Ltd Gurgaon : Process Administrator

[Admin]

techblue.co.in

BPO
About Us
Techblue Software Pvt Ltd. is a software development firm established in India over six years ago. Our objective is to provide world-class services to all our customers in the field of IT / ITES. We are a 100 % outsourcing unit targeting the Residential and Lettings Management market in UK. Our parent company Technology Blueprint Ltd is based in UK has been in operation for over 15 years and is the market leader in this industry vertical.

The BPO unit of TBS was kick-started just under three years ago primarily to cater to the Residential Lettings market in UK. Since its inception the team has been growing in strength. Aside to handling processes on the lettings front, our team is now providing business consultancy and providing KPO services to its clients.

At TBS we work as a family striving to achieve greater heights as a collective team. You will find a working environment that constantly encourages and motivates you as an individual and as a team. You will be provided an opportunity to work to the best of your ability and also learn on a regular basis.

Job Title : Process Administrator

Job Description
The job involves working from our division in India and catering to the requirements of our clients in UK. The role could be voice based interaction with clients, back office accounting or a combination of both. The role will demand the candidate to use their initiative and handle client queries where needed.

[LIST][*] Handling back office accounting for our clients in UK[*] Ensuring all tasks for the day are met and the client is kept informed and updated[*] Handle client queries where needed using you own initiative where appropriate[*] Handle inbound/outbound calls depending on client and internal requirements[*] Assist in securing new processes from clients[*] Ensure process documentation for all processes are prepared and filed[*] Report to team leaders in a timely manner if there are any potential problems[/LIST]
What we are looking for?
We are looking for smart candidates with good communication skills and a flair for customer service. Candidates must be motivated and ready to work in a challenging environment and must possess strong interpersonal skills. Candidates should have a good working knowledge of computers and must have the ability to work on their own initiative.
This is an expanding industry and therefore there will be good career prospects for candidates with the right attitude and work culture.

Start date - Immediately
Work Schedule - UK timings
12.30 pm – 09.30pm IST during UK summer
01.30 pm – 10.30pm IST during UK winter
Salary - 1.2 to 1.8 lakhs CTC
Location - Udyog Vihar, Gurgaon

Techblue Software
770, Udyog Vihar,
Phase V,
Gurgaon,
122016
t: 0124 4309552-53

http://www.techblue.co.in/careers-outsourcing.html

[Guest-IJT]

Name : Naveen Kaushal
Email : nkaushal922 AT yahoo.com
Designation / Skillset : Regional sales Manger/National Sales Manager

Resume :
An accomplished professional seeking a leadership position in a Global Organization, with visionary capabilities to drive enterprise operations
Professional Summary
- A professional with nearly 17 of experience in Sales & Marketing.
- Well versed with sales and marketing lifecycles; skilled negotiator and strategist.
- Goal-driven approach to pricing policies and problem solving.
- Proven expertise in creating and developing extensive network and maintain productive rapport with the who’s-who of the industry.
- Expert in bringing multiple projects to fulfillment simultaneously.
- A consistent performer with record of regularly achieving and exceeding business targets.
- Able to build relationships with high level personnel and close large sales in heavily competitive environments.
- Customer-focused communicator with proven ability to understand and convey product information and build strong relationships with customers..
- In-depth experience in managing all core functions within the business.
Competencies & Skills
Industry knowledge Leadership & team management People management
Analytical and logical thinking Customer relationship management Decision making
Communication & presentation skills Negotiation skills
Career Path
Jain Uday Group, Ludhiana Mar 2009 to till date
Zonal Head - Jain Uday Fabric, Jain Uday International & Jain Uday Apparels
Confidence Knitwear’s & Sanansh Clothing Apr 2007 - Mar 2009
Marketing Associate for Eastern India
Sangam weavers & Apparels Pvt. Ltd Jan 2002 - Mar 2007
Marketing Associate for Eastern India
Duke Fashions Pvt Ltd Jul 1997 - Dec 2001
Area Sales Manager
Yamaha Syndicate Ltd Aug 1994 - Apr 1997
Profit Centre In charge
Achievements & Highlights
- Played a major role in introducing and establishing Blue Mount (new brand) in the eastern market and growing the business worth 15 crores within a short period.
- Managed and established launch of two more brands JUS and COFFLER in the market with current value of 10 crores each.
- Ensured recovery of previous outstanding payments and implementing processes thus facilitating in smooth financial inflows.
- Established a very strong dealer network and customer base thus increasing the market share up to 70%, by getting repetitive business & overall market competitiveness.
- Appreciated by the management for building the brand in the area with a short period which facilitated in fast recovery of the market outstanding.
- Awarded ‘Best Area Sales Manager’ in Duke t-shirts.
Key Performance Areas
Business Development
- Analyzing business potential, conceptualizing & executing strategies to drive sales, increasing turnover and achieving targets.
- Conducting competitor analysis by keeping track of market & competitor shift to achieve market share metrics.
- Devising & implementing pre & post marketing activities for successful launching of new products in coordination with technical and marketing team.
- Keeping abreast with world prices of key raw material & packing materials on a regular basis. Pricing trends, which have direct relationship to the cost of the product.
- Contributing in management/stakeholders meetings to develop strong customer base & promote products.
Client Management
- Ensuring speedy resolution of queries & grievances to maximise client satisfaction levels.
- Maintaining excellent relations with clients to generate avenues for further business.
- Tracking market/ competitor trends to keep abreast the changing client’s requirement & expectation.
- Overseeing the customer service operations for the entire region and coordinating with various departments to ensure timely delivery of goods.
Channel/Vendor Management
- Managing entire distributor network of entire Eastern India.
- Maintaining existing dealers and developing new dealers for all product categories handled.
- Keeping excellent working relationship with distribution network for smooth and timely operations.
- Managing the distributors on a day-to-day basis for maintaining the supply chain and customer service level for customers.
Team Management
- Presently managing a team of 15 sales executives, 03 territrory managers, 03 area sales manager and back office staff.
- Managing the gamut of tasks including resource planning and mentoring on process workflow to team members.
- Directing and managing the team to perform efficiently thus facilitating in optimizing their contribution levels.
Trainings
- Received training on man management skills by Mr. Shiv Khera on how to bring the best out of the team members and how to motivate & guide team members to achieve respective targets, Head Office Ludhiana.
- Received technical know how on how the readymade garments are manufactured, from procurement of thread & fabric, getting it finished from the dyeing unit and finally getting the garment ready, Head Office Ludhiana.
Education
Qualification Institute Year
PGDM Institute of Productivity & Management 1994
B Com M L N College, Yamunanagar 1993
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More Information about this submission and submitter :-
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Submission ID : 4321532
Date & Time : 2nd Jul 2011 6:18 AM (UTC)
IP Address : 14.96.201.128
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