Wipro BPO Solutions Ltd Pune : Domestic Call Centre Customer Service

[Admin]

Wipro BPO Solutions Ltd
http://careers.wipro.com/bpo_why_join.asp

Keywords: good communication skills, Graduate, BPO, Call Centre, BSc, BCom, BA, BE, External student, domestic call centre, Pune, wipro, CCE, CCA, Customer Service

Experience:0 - 5 Years
Location:Pune
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 21 Apr

Job Description
Roles and Responsibilities: Provide prompt and quick resolutions to customer quires.
Skill & Job Requirements: Working knowledge of PCs e.g. MS Office with reasonable keyboard skills Knowledge of Desktops, Generic understanding of customer service Excellent spoken English and reasonably good written communication skills Excellent listening skills Team player Reasonable analytical skills
Desired Candidate Profile
Experience: 0-3 Years

Skills: Responsible for customer service,Turnaround within set time frames,Minimize customer dissonance, Optimize charge out and cost per transaction. Monitor customer satisfaction levels and participate in developing improvement plans. Implementation of new negotiated facilities services and programmes. Ensure accurate documentation of customer profiles. Handle written customer correspondence on behalf of operations. Communicate with operations staff on client issues, policy change etc. Maintain customer and vendor databases.

Area of expertise: Operations

Company Profile
Wipro BPO (Division of Wipro Ltd) is one of the largest Integrated IT BPO Company in India and amongst the top 3 Offshore Service Providers in the World. WBPO is one of the fastest growing Business Units in Wipro.With 19,000 + employees across 7 locations in India and 2 offices in Romania and Shanghai, WBPO specializes in diverse services across industries that span Technical Helpdesk, Customer Relationship Management, Finance & Accounting, Knowledge Processing, Procurement and Human Resources Service
Contact Details

Executive Name:
Vaibhav Arora

Address:
Wipro BPO Solutions Ltd
FC ANNEX, 1215, Shivaji Nagar
Fergusson College road
Lane opp FC College, Next to Tata Motors Finance
Pune - Maharashtra ,INDIA 01

Telephone:
020-66204536

[Guest-IJT]

SATYABRATA NAYAK (AGE : 24+)

(PERMANET ADREES) (CUMMUNICATION ADREES)

At/po- Mangal pur Satyabrata nayak(G.E.T)
Via- Tihidi Hindustan motors limited
Dist- Bhadrak G.E.T.hostel,room no-16
Pin- 756130 Hind motor
ORISSA Hoogly
Phone –09748802066or 09681060122 West bengal
E-mail: satya_nist456 AT yahoo.co.in


Career Objective
To move ahead in life as a professional and in the process achieving a position which will provide me
the platform to utilize my innovative skills to perform the task in the best possible way and
to achieve the goal for the company .
Academic Qualification:
Qualification School/College Board/University Year of Passing % Of Marks
B.TECH
(ELECTRICAL&ELECTRONICS) NATIONAL INSTITUTE OF SCINCE&TECHNOLOGY,ORISSA B.P.U.T,
(rourkela) 2008 7.12
(CGPA)
DIPLOMA ENGG(ELECTRICAL ENGG) M.S.E,BARIPADA, ORISSA
S.C.T.E&VT,
ORISSA 2003 62.9
10th BINAPANI HIGH SCHOOL,GUAMAL B.S.E,ORISSA 2000 60.9


WORKING EXPERIENCE(ACCU FORGE OF “HINDUSTAN MOTORS LIMITED”)
1 . From last 14 MONTH to now, Now I am working as an electrical graduate engineer (operating & maintainance) of ‘ACCU FORGING ‘ including ( INDUCTION FURNACE,I.B.H(induction billet heating),substation(6.6kv to 440v), H.V switchgear, P.L.C, C.N.C, P.I.D. CONTROLLER, Different type press, contactor, coil, transformer ,timer, motors , Auto bandsaw, at ‘Hindustan motors limited’ , kolkata . it is a ‘BIRLA GROUP OF COMPANY’(O.E.M), it producing product for itself also for TATA, MAHINDRA&MAHINDRA, MISTUBISH, A.V.TECH,TAFE, ASHOK LEYLAND,GENERAL MOTORS,JAI BHARATI MARUTI LIMITED(J.B.M.A),ETC.
It( Accu forge) is having capacity to produce 3000T/MONTH.

2. I have also one year working experience (from 2003 to 2004) at “ERICSSION INDIA LIMITED” as a project engineer after completion of my diploma engineering .

3. Also I am having knowledge in KAIZEN, SIX SIGMA.

4. I am giving important to preventive maintenance.
CURRENT SALARY(HINDUSTAN MOTORS LIMITED): 2.2lacs/annum

SPECIAL INTREST:
Working on any innovative based worked &other technical work as my best knowledge.
Personality Traits:
- Able to get integrated in new task.
- Able to work individually as well as in a group.
- Meticulous
- Friendly and cooperative , Adaptable.

LANGUAGE KNOWN:
SAP, Matlab, simulink, ’c’, c++, database, ms word , excel, ’v.l.s.i’ language

Personal Profile:
Date of Birth : 5th june 1985
Fathers name : Surendra Nayak
Nationality : Indian
Sex : Male
Languages Known : English, Hindi, and Oriya, Bengli, japanese
Hobbies : Reading novels, occasional singing and walking long
distances
Achievments : 1. Won first prizes in intracollege and intercollege
Technical Festivals.
2. Participated in various drawing competitions.

Declaration:
I hereby declare that the above mentioned information is true to the best of my knowledge.

Date: 16/06/2009
Place:Kolkata (satyabrata nayak)

[Guest]

RESUME
RANJEET SINHA
E-mail : sinha.ranjeet2 AT gmail.com
-----------------------------------------------------------------------------------------------------------
Career Objective
To explore and enrich my skills as I serve the Organization and to grow up with the Organization.
Educational Qualification
- Persuing B.A from DU
- 10+2 From Jharkhand Board
- 10th From CBSE board
Knowledge about
Windows xp, MS office
- JOB EXPERIENCE
Worked as medical salesman for two and half years.
JOB PROFILE
- Delivering surgical items in medical shops and dispensaries
- Collecting payments
- Sometimes sitting in the medicine whole sale shop and selling the items

[Guest]

PRAFULL MANOHAR TALE
Email : prafull.tale367 AT gmail.com
Prafull.tale367 AT rediffmail.com
OBJECTIVE : To apply myself to the best of my abilities and knowledge
and to contribute a fast track growth of an organization along with
personal growth within the organization through the process of continuous
learning and to attain a challenging and creative stand that demands
potential to prove my credentials using my operations and
administrative skills and experience.
EXPERIENCE SUMMARY : - Fresher
PROFESSIONAL PROFILE :
- Highly organized and dedicated, with positive attitude.
- Able to handle multiple tasks under high pressure.
- Thrive on working in an challenging environment.
- Have excellent written and verbal communication skill
EDUCATIONAL QUALIFICATION :
1. S.S.C.
Passed with 49%.
Pune Board.
1. H.S.C.
Passed with 49%.
Pune Board.
TECHNICAL QUALIFICATION :
SHRI RAM COMPUTER CENTER AKOLA.
DURATION : 3 Month
APPLICATION : MS-CIT
Declaration :
The above furnished details are true to the best of my knowledge and belief and credentials can be shown on demand.
I hope you will give me an opportunity to serve this company and I promise to put in all possible efforts to maintain the high status of the company.
Date : -
Prafull Tale