Wipro BPO Solutions Ltd Pune : Customer Support Executive

[Admin]

Wipro BPO Solutions Ltd ( PUNE )
http://careers.wipro.com/bpo_why_join.asp

Company Profile
Wipro is an integrated corporation that offers a diverse range of products, solutions and services in systems, software, consumer care, healthcare, lighting and infrastructure technology. We are driven by our passion for quality and our commitment to Customers. This drive has catapulted us among the 10 most admired companies in India. Through constant innovation and a people-first attitude, we strive to assume leadership positions in all our businesses in the new millennium. Wipro is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. Wipro's position of leadership in the IT business is built on a strong foundation of quality processes (Six Sigma and ISO 9000), Knowledge Management, Innovation & People processes (P-CMM: People Capability Maturity Model). Wipro provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. Have a team of over 42,000+ committed people from different managerial and engineering backgrounds, spread across US, Europe, India and Japan. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies. Wipro BPO Solutions Ltd is India's leading third party offshore BPO (Business Process Outsourcing) provider with a full spectrum of BPO services. The Company Headquarters are located in New Delhi, with six state-of-the-art facilities in Mumbai, Pune, Chennai & Kolkata and global offices in US, UK and Canada. Wipro BPO provides a broad range of services from customer relationship management, back office transaction processing to industry specific solutions. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardization, process optimization and process re-engineering.

Experience:
0 - 5 Years
Location:
Pune
Compensation:
What you are promised is what you will get!
Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
21 Aug


Job Description
Roles and Responsibilities: Provide prompt and quick resolutions to customer quires.
Skill & Job Requirements: Working knowledge of PCs e.g. MS Office with reasonable keyboard skills Knowledge of Desktops, Generic understanding of customer service Excellent spoken English and reasonably good written communication skills Excellent listening skills Team player Reasonable analytical skills

Desired Candidate Profile
Experience: 0-3 Years Skills: Responsible for customer service,Turnaround within set time frames,Minimize customer dissonance, Optimize charge out and cost per transaction. Monitor customer satisfaction levels and participate in developing improvement plans. Implementation of new negotiated facilities services and programmes. Ensure accurate documentation of customer profiles. Handle written customer correspondence on behalf of operations. Communicate with operations staff on client issues, policy change etc. Maintain customer and vendor databases. Area of expertise: Operations

Executive Name:
Vaibhav Arora

Address:
Wipro BPO Solutions Ltd
FC ANNEX, 1215, Shivaji Nagar
Fergusson College road
Lane opp FC College, Next to Tata Motors Finance
Pune - Maharashtra ,INDIA 01

Email Address:
tanaya.wipro@gmail.com

Telephone:
0091-020-32317530

Reference ID:
CSA-WBPO-Pune

Keywords: call centre, international BPO, voice process tech , non tech voice, night shifts, tele calling, call centre executives, agents,

[Guest]

I AM LOOKING FOR A CALL CENTRE JOB IN THE VOICE PROCESS.

[aaliya.sayyad]

Resume
Personal Details
Name : Aaliya Rafiuddin Sayyad
Languages Known : English, Hindi and Marathi
Work Experience
1. Company Profile :
Working with Tata Communications Ltd. as Executive-Billing at Pune office. TCL (Tata Communications Ltd) member of the $62.5 billion Tata Group, is a leading global provider of a new world of communications. The emerging markets communications leader leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national and Indian enterprises, service providers and Indian consumers.
(Jul 2008 – Till Date)
Roles & Responsibilities : Executive-Billing
- Verification of documents
- Processing Customer order form
- Generation of recurring & non recurring invoices.
- Approval of non recurring invoices
- Generation of credit note & Approval.
- Amendments for Rate revision, Upgradation, Downgradation of services
- Handing Billing related issues.
- Co ordination with pre billing team for various documents
- Daily MIS report
2. Company Profile :
Worked with WNSGS Pvt. Ltd as a Sr. Customer Service Associate at Pune Centre. WNSGS is renowned name in the BPO Industry. According to NASSCOM results is a No.2 Business Processing Outsourcing Co. Earlier was wholly owned subsidiary of British Airways
(Apr 2005 – Jul 2008)
Roles & Responsibilities : Senior Customer Service associate for Accounts Payable Process

- Working as Acting TL in the team
- Training new hires
- Work allocation
- Floor support
- Processing invoices
- Vendor Creation
- Preparing Reports (Daily Work Allocation Report)
- MIS report of processed documents
- Maintaining training records
- Writing mails to customer
- Handle Inbound and outbound calls
- Handle client queries and get it resolved
Achievements :
- Had been a part of transition team for a UK Process.
- Worked in knowledge transfer process
- Made Detailed Procedure Manual (DPM) for the easy transition of work including Flow charts.
- Received Leadership Award
- Received Xtra Mile Award ( Certificate of Excellence )
- Received Performance Excellence Award for Quality work

Training Courses attended at WNSGS Pvt. Ltd
- Effective Communication Skills
- Presentation Skills
Education
1. University of Pune 2005
Master of Commerce
- Financial Accounting
- Business Administration
2. University of Pune 2003
Bachelor of Commerce
- Financial Accounting
- Cost Accounting

3. Maharashtra State Board for Higher 2000
Secondary Education
4. Maharashtra State Board for Secondary 1998
Higher Secondary Education


Skills
- Computer Skills
- MS Excel
- MS Word
- Power Point
- SAP
- Typing Speed of 30 w.p.m.
Hobbies / Interests
- Music
- Reading
Aim
- To work with best knowledge and capabilities towards achievement of organisational goals.
Strength
- I am goal oriented, believe in teamwork, hard worker, sincere, good at interpersonal relationships. Ready to prove myself if right opportunity is provided.
Aaliya R Sayyad