www.indepthsoft.com Indepth Soft Solutions Pvt Ltd Mumbai : Customer Care Executive

[t.bala]

Name of the Organization : Indepth Soft Solutions Pvt. Ltd
Name of the Post : Customer Care Executives
Location of the Company : Mumbai

Customer Care Executives
Work Profile :
* Customer relationship management.
* Regular interaction with current customers.
* Discussing their present and future requirements.
* Updates of our present and new services to them.
* Layouts, handling customer complaint calls and solving them by co-ordination with graphic and software professionals.M

Requirement : Excellent communication and persuasive skills, innovative and creative instincts, good knowledge of general business management. Good spoken and written English - MUST.

Business Development Executives
Work Profile :
* Marketing for our customize software in different trades like Pharma Trading / Distribution & Ethical Marketing, FMCG, Readymade Garmentss, Automobiles Traders.

Requirement : Excellent communication and persuasive skills, computer savvy, sufficient Internet and Web knowledge. (Prior experience in marketing of software or webware, qualification in marketing management would be weighed higher). Good spoken and written English - MUST.

Company profile :
INDEPTH SOFT SOLUTIONS PVT. LTD. Is among the fastest growing software company in india. The company started its journey in 2007 and having a strong presence all over India.
With an attitude of "Distinct approach in work striving towards perfection".
We provide solutions for the changing global business environment with new and innovative approach combining with the technological strategies. Our strategies have helped us to accelerate the schedules of product development and delivery with high degree of time saving and cost effectiveness with customer satisfaction.

Company Address :
Indepth Soft Solutions Pvt. Ltd
18, Pujit Plaza, Sector-11, Plot No.-67,
CBD Belapur, Navi Mumbai: 400 614.


How to apply : http://indepthsoft.com/career.html

Website : http://indepthsoft.com

[Guest-IJT]

Name : Harvinder Kaur
Email : harvinderkaur_rayit AT yahoo.co.in
Designation / Skillset : Customer Care Executive
Hi!
I am looking for day shift job either in Noida and Delhi.\
Regards
Harvinder Kaur

Resume :

OBJECTIVE
To work in a challenging environment, aiming for the growth of the organization as well as professional development.
EDUCATION
B.A from University of Delhi 2001 - 2004
12th from CBSE 2000 - 2001
10th from CBSE 1998 - 1999
PROFESSIONAL QUALIFICATION
IATA Exam from Montreal (Canada) In Sep 07
CRS (Amadeus) from BESTT (With Distinction) In June 2005
IELTS Exam In December 2007
B. Sc. (IT) from Sikkim Manipal University 2002 - 2005Jan
EXPERIENCE
1. 6 Months worked with Safari tours and travel company at Domestic Counter where my profile was handling calls direct from passenger, making reservation and passing to ticketing department for issuance of tickets. I was also handling customer care queries.
(01st April 06 - 30thSep 06 )
2. 16 Months worked in E-bookers (Travel port) as a Travel consultant in the schedule change (CRT) department. (3rdOct 06 - 06Feb08)
Schedule Change Department : This department is a part of Customer Service's however, here we handle queries of passengers where the bookings have been altered or cancelled by the Airlines ( for any un-foreseen conditions) after the tickets have been issued and passengers need assistance to get a similar or a proper schedule which they have opted for when they made their Travel Arrangements.
1 Motto of Schedule Change Department : To co-ordinate between Passenger's and Airlines and ensure that the alternate travel arrangements are up to customers satisfaction.
2 My profile : To handle Travel Bookings of passengers where the itinerary has been altered or cancelled by the Airlines after tickets are issued. Finding alternate Air and Land options for passengers and Rebook. Solving the booking’s of Minimum and Miss Connection issues which includes rebooking, accomodation, insurance and tickets reissuance.
3 Handling Airlines Queues, related to Ticketing Information, Special Service Request Information and Schedule Change.
4 Handling bookings of losses which includes cancellation of booking and provide refund on the basis of schedule change. Sometime need to create whole new itinerary for the passengers.
LAST Orgnization :
3. 2 years worked in BENZ TRAVEL Noida as a Relationship Development Executive
( August 2008 – till 16th December 2010)
My profile : 6 months worked in sales department where I was taking calls from UK based passengers for their travel plans to all worldwide destinations..
6 months I worked in fares department where my profile was handling fares and making contracts on excel sheets.
1 year worked on HR Profile and Customer Care Executive Profile as per company requirement on the feedback of Team leader and on the basis of One – o –One interview with HR Manager and CEO.
Customer Care Profile :
- Taking Care of all Customer Care Calls related schedule change. Solving the booking’s of Minimum and Miss Connection issues which includes rebooking, accommodation.
- Handling Airlines Queues, related to Special Service Request Information and Schedule Change.
HR Pofile :
- I used to scan resumes from job portals and taking candidates telephonic rounds,
- Taking decisions for interviews,
- Coordinating in between seniors for an interviews,
- Coordinating in between Benz and consultants either by call or an emails.
- Giving brief about company’s profile to suitable candidates,
- Giving feedbacks to consultants for each and every selected candidates,
- Providing offer letter to all selected candidates and let them know about company policies and requirement.
- Collecting candidates documents,
- Reference checking with other companies HR either by an email or by call.
INTERESTS AND ACTIVITIES
Computing. Drawing, Art & Craft and Listening to Music
LANGUAGES KNOWN
English, Hindi and Punjabi (Mother Tongue)

HARVINDER KAUR
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More Information about this submission and submitter :-
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Submission ID : 4181956
Date & Time : 27th May 2011 5:22 PM (UTC)
IP Address : 116.203.9.60
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