Stream international Mumbai : Call Centre, BPO, Customer Service

[job.bot]

Experience: 0 - 5 years, Education: Any graduate, Class 12, Diploma
Job Category: Call Centre, BPO, Customer Service
Job Location: Mumbai

Competencies Required:
HSC with 6 months of work experience/ Fresh Graduate
Good Written communication skills
Open to flexible hours, night shifts.
Basic understanding of computer functionality and internet service.

Job Profile:
Solving customer queries by providing technical support through chat and e-mail.
To monitor on a day to day basis the incoming tickets
Adding of customer data to the tool, ensuring the data is accurate and appropriate.
Walk in for an interview:

Monday to Friday between : 11.00am to 4.00pm with a copy of your updated CV.

Saturday between 11.00am to 2.00pm

Interview Venue:
Stream International
Infowavz,
3rd Floor, Everest House,
6, Suren Road,
Andheri (E)
**Near Cinemax theater
*Behind Landmark building.

[Meeta Dodia]

CURRICULUM VITAE

MEETA JAYESHKUMAR DODIA
701, Sterling Court,100’ W.D.P Road, Mira Road – East, Thane – 401107.
Contact No. : 9892113393 E-mail: meeta_7755@yahoo.co.in
meeta7755@gmail.com

Objective
Seeking a challenging and rewarding position in the field of management in a progressive company with professional environment, where I can contribute towards the goal of the organization with my initiative for personal and professional development.

Academic Qualification

Degree Year of Passing University / Board Percent
B.com 2007-2008 University of Mumbai 74.00 %
H.S.C 2004-2005 Maharashtra State Board 75.33 %
S.S.C 2002-2003 Maharashtra State Board 74.49 %

Work Experience

I2I TELESOURCE PVT. LTD. : 23rd June, 2008 to till date
Presently working with i2i Telesource Pvt. Ltd. as Administrative Assistant in VAS department which basically contribute to project management.

JOB DESCRIPTION:-
- Maintaining daily MIS report for various projects and Proposal list for Domestic and International sales team.
- Creating architecture for varied products.
- Preparing Revenue generation plan, Business pipeline report, MOM of review meeting for sales force.
- Co-ordination with the Accounts department in order to close the full and final closure of the payments for any particular project, to give the heads up to the Accounts team for following up for the payments of the package.
- Analytical Marketing Research on various Telecom Companies.
- Preparing Presentation for Product Offering & Catalogs for several mobile contents.
- Creating Legal documentation like RFI, RFP etc.
- Creating the proposals as per the requirement of clients.
- Managing the other activities, as updating timesheets, daily process flow, project update and records.
- Creating monthly download reports for several contents of projects.
- Participated in development and maintenance of general office administration and support activities.



- Close co-ordination with sales team for numerous activities like PO’s, Releasing Invoices, Business plan, upcoming projects etc.
- Following up for the closing the accounts for the project.

VISION FINANCE : 18th March,2005 – 18th June,2008
Worked with Vision Finance (Business Associates of ICICI Bank) as a Senior Loan Administrative, since March’2005 wherein I had an opportunity of gaining an exposure in the field of Personal loan and Mortgage housing loans Sanctioning and Disbursement.

JOB DESCRIPTION:-
Personal loan
- Verification all the bank accounts statement with regard to client credit worthiness.
- Checking last three years of Income Tax return & Credit Card Statement for last three months from proceeding to current month.
- Checking Salary Slip, Form 16, Appointment letter and Confirmation letter.
- Checking all the previous loans documents – Repayment Schedule, Amortization, Sanctioning letter and Disbursement.
- Completing all the formalities related to sanctioning & disbursement.
- Attending Seminars in conducted by Bank (ICICI, ABN Amro Bank & Reliance Finance).
- Continuous follow up with client.

Mortgage Hosing Loan
- Checking and verification of Loan Application form & Verification of property.
- Taking all the document – Agreement copy, Possession letter, Share certificate if Society is made and NOC from Builder.
- Checking last three years of Income Tax return.
- All document of guarantors – Photo, ID proof and IT return.
- Continuous follow up with client.

Personal Details

Date of Birth : 11h December,1987
Sex / Marital Status : Female/Single
Religion : Hindu
Computer Knowledge : MS Excel, MS Word, Tally 7.2, 6.3 and Internet Surfing.

Reference

Would be provided on request.