Excellworld Holidays Nagpur : Tours, Reservation Manager

[muthukalee]

excellworld holidays nagpur (M.S) : manager operation ( TOURS & RESERVATION)

Company Name : excellworld holidays
Company Location : nagpur (M.S)
Designation (of vacancy) : manager operation ( TOURS & RESERVATION)
Company E-mail ID : excellworldholidays@gmail.com
Company Website : www.excellworld.com

Job Description, Candidate Profile, Company Profile, Company Address :

IATA PROFESSIONALS WITH GOOD COMMUNICATION SKILLS WHO MANAGE TOURS AND TRAVELS PACKAGES AND RESERVATION .

EXCELLWORLD HOLIDAYS NAGPUR
IS LEADING BRAND IN CENTRAL INDIA FOR TOURS AND TRAVEL INDUSTRY SINCE
2000

Contact us:
Excellworld Holidays
Block No.4 MTDC, Tourist Reception Centere,
Civil lines, Nagpur - 440001(m.s.)

General Notes :
1) This is a user submitted job / vacancy / career posting.
2) For more details of the company visit the company website.
3) This is a job posting of excellworld holidays, at nagpur (M.S) for the post of manager operation ( TOURS & RESERVATION)

More Information about this submission and submitter :
Submission ID : 3976677
Date & Time : 14th Apr 2011 1:24 PM (UTC)
IP Address : 14.97.110.82
Browser info : Moz: lla/5.0 (Windows NT 6.1; rv:2.0) Gecko/20100101 Firefox/4.0

[Guest]

CURRICULUM VITAE
JANETT AITKINS
E-Mail ID’ :- janett.aitkins AT yahoo.com
OBJECTIVE
1 To be a part of reputed organization that provides a steady career growth along with job satisfaction. To seek a challenging job where, I can work towards creating a future by putting in the sincere efforts and professional approaches in conformity with the organization objectives.
ACADEMIC QUALIFICATION
1.12th From : Kathuria Public School
2.10th From : Kathuria Public School
PERSONAL STRENGTH
1. Ability to communicate effectively.
2. Team Player
3. Soft Spoken

[Guest-IJT]

Raina Dangwal
E-mail : raina.dangwal AT gmail.com
Objective
A position in client services/ public relation/ process managment where excellent customer service and relationship building is needed. “Seeking a position that will benefit from my servicing experience, positive interaction skills & hardworking nature. Where my customer relations experience can be fully utilized to enhance the company’s brand name.”

Profile

- Several years experience in client service. Have managed accounts and cultivated mutually profitable, long-term relations. Recognized by clients for excellent customer service skills.
- Exceptional communication skills; able to write and speak clearly and effectively.
- Most-productive employee as determined by supervisor.

Summary of Skills & Experience
- Working as a Account excutive with Edge infosoft.
- Worked as Team Leader with Accor Services, Handling FedEx and HP account.
- Worked as Team Co-ordinator with Finedge India (P) Ltd. for Hutch Haryana
- Over 5 years of experience in Process Management, Client Servicing and Operations
- Possess excellent interpersonal, communication and organizational skills with proven
Abilities in team management, customer relationship management and planning.
- Self-Motivated, Service-Oriented Positive Attitude, Good PR skills and Excellent Team Player with Good Communication Skills.
Organizational Experience
Account Executive : Edge infosoft, delhi 2010-present
Currently care for 4 corporate accounts for large organization.
- Manage accounts and ensure perfect client satisfaction by quickly resolving all account disputes.
- Increase revenue through up-selling to new and existing clients.

Team leader : Accor services, Green park, Delhi 2008-2010
Opened and serviced several large accounts for HP Loyalty programs.
- Managed entire account including the Ezine Roll outs, CS Log Report, Action Item Log, Target Review Report, Score Card, Escalation Report, and Feedback Report.
- Successfully retained angry customer saving the company lost revenue.
Account executive : Accor services, Delhi 2006-2008
Served as point of contact for marketing teams and clients of large account.
- Performed concierge services to valuable clients.
- Ranked in top 5% of group for effective service.\
- Coordinating and follow up with Clients.
- Fix-up meeting with the clients.

Customer care Associate : finedge India pvt ltd, Nehru place, Delhi 2005-2006
Delivered marketing and customer service to diverse group of hutch..
- Consistently ranked as top performer.
- Exceeded sales quotas 90% of the time.

Additional Responsibilities
Additional responsibilities include handling Ads campaign and marketing planning full fledged independently and to increase process level revenue and presentations with minimum error.
- Fix-up meeting with the clients.
- Handling QMS Process of Customer Care Department.
- Co-ordinate with the Creative Department to roll out the ezine of the programs.
- Arrange the Internal Audit for Customer Care department and take audit of others department being an ISO Champ.
- Prepare the Email drafts and the telecalling script for the programs.
Additional Information

- Computer proficient in all Microsoft Office applications and Internet research.
Education
- High School from C.B.S.E Board in the year 2000
- Intermediate from C.B.S.E Board in the year 2002.
- Done Graduation from Kumaun University in 2005.
- Post graduate diploma in Advertisement, PR & Business studies.