National Institute for Smart Government Recruitment 2011 www.nisg.org : Product Manager, Technology Architect

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National Institute for Smart Government Recruitment 2011 NISG : Product Manager, Technology Architect
Name of the Organization : National Institute for Smart Government NISG

Company Address :
National Institute for Smart Government
YSR Bhavan, Financial District,
Nanakramguda, Rajendra Nagar,
Hyderabad -500 032,
India

Name of the Post : Product Manager, Technology Architect
Product Manager (PAG)-Sr Manager
Product Manager - Sr Manager (AEAG)
Payment Expert (PAG)
Manager- State Projects
Technology Architect (PAG)

How to Apply :
Send filled application form and copies of certificate and C.V's to positions_aeat@nisg.org

Last Date of Application Receipt : before 22nd April 11.

Detailed Advertisement : http://www.nisg.org/home.php?page=current_vacancies.php

Application form Download : http://www.nisg.org/home.php?page=current_vacancies.php

Company profile :
NISG has its origins in the recommendations of the National Task Force on IT and Software Development. Forged as a public-private partnership, NISG offers the orientation and efficiency of the private sector combined with the accountability of the public sector. NISG is helping the Government of India and State Governments realize the national e-governance vision.

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General Instructions :
This is information on National Institute for Smart Government NISG Recruitment 2011 / Vacancies / Careers / to be filled, for the post of Product Manager, Technology Architect.
If you are looking for jobs / career in National Institute for Smart Government NISG, you have to apply by downloading the application form given in the link above.
Full details of recruitment in National Institute for Smart Government NISG can be had from the detailed advertisement link as given above.
You can also visit the careers page of National Institute for Smart Government NISG to know more about the selection procedure, latest results, other jobs vacancy requirements etc.
Please ensure that you apply before the last date as all government recruitment procedures adhere a strict policy on this.
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[Guest-IJT]

The submitted value of field named "Name :" is:
Chitra
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The submitted value of field named "Email :" is:

chitranreddy AT gmail.com
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The submitted value of field named "Designation / Name of the Post / Skill Set" is :
Manager
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The submitted value of field named "Copy Paste Your CV / Resume Here :" is:
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CHITRA M
Email: Chitra1.m AT airtel.in / chitranreddy AT gmail.com
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PRODUCT SALES SPECIALIST & CUSTOMER SERVICE PROFESSIONAL
Offering 8+ years experience; seeking assignments as Senior Service Manager in ISP/Telecom Industry
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PROFILE & STRENGTHS
- Diligent and result oriented professional with 8+ years of experience; possess keen business acumen in developing new revenue streams, analyzing and understanding client acquisition; along with customer-value maximization. Proficient in Product Sales and Promotion; Market Penetration, Usage and Revenue enhancement initiatives.
- Currently, spearheading in the capacity of Asst. Manager – Product Sales Specialist with Bharti Airtel Limited, Bangalore.
- Deft in developing new plans based on researched consumer insights, needs and other socio economic factors like purchasing power and buying behavior. Adept at identifying business opportunities & building marketing thrust to exploit available market potential.
- Tracking & analysis of customer call patterns to understand and develop new tariff plans/offers to cover existing gaps and counter competition offerings.
- Proven track record in team management to consistently raise efficiency levels. Excellent reporting skills, outstanding success in building/ maintaining relationships with customers and colleagues. Multilingual with proficiency in English, Kannada, Telugu and Tamil.
Key Competencies
Customer Service - Sales - Revenue Generation - Product Promotion - Analysis
Business Development - Market Intelligence - Market Penetration - Customer Profiling - MIS
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PROFESSIONAL EXPERIANCE
BHARTI AIRTEL LIMITED MAR 03 - WORKING
Assistant Manager - Product Sales Specialist Nov 09 – Working
South Region (Fixed Line Usage & Revenue)
- Spearheading in revenue analysis and achievement from Basic Voice – FL as per Target. Contribute in the identification and reduction of Zero Pulsing Dels for South Region.
- Instrumental in data mining, analyzing and increase Revenue Market Share (RMS) in the existing accounts and new account penetrations in <30RMS accounts.
- Undertake key analysis on market like Review Market Construct & Account Penetration in low Customer Market Share (CMS) accounts.
- Cost preparation and revenue analysis for voice business for South region
- Generate weekly Business Reviews on Pulsing and analyze the reasons and action plans for the degrowing accounts in South Region.
Senior Executive - Enterprise Services May 06 - Nov 09
(Mobility & Fixed Line Voice)
- Excellent contribution in handling a team of 11 members in the post of Team Leader; spearheaded in Minimizing Waivers due to Provisioning Errors.
- Delivered best in class cutting edge services, using repeat complaints for both fixed line & mobility (greater than 3 in last 30 days) as an opportunity to delight customers.
- Maintained the Service Level Agreement at 95% for Mobile services, Fixed line and Broadband Services; including the CTQ (Critical to Quality) at 95 %.
- Ensured Blackberry Service Level Agreement at 95%.
Achievements
- Appreciated and honoured with a “Certificate of Excellence” for outstanding contribution towards highest SLA achieved for the period Apr 06 – Mar 07.
- Awarded a Kudos card by AES VP for great leadership effort and ensured Highest SLA across India.
Executive - Mobility Services Mar 03 - Apr 06
- Excellent contribution in providing customer support for the Corporate Clients as Customer Relationship Executive and Back end officer.
- Resolved the root cause analysis and all nodal escalations; handled complaints, requests and enquires received through email, fax or letters from the corporate clients and high value customers.
- Efficiently communicated with clients and paid monthly visits to corporate clients. Initiated welcome calls to the company coordinators as and when new connections are activated, brief them about the rate plan and profile of the connection.
- Ensured courtesy calls to the company coordinators periodically; while instrumental in retaining the corporate clients when requested for cancellation of connection.
- Involved in transfer of connections from corporate connections to the individual accounts and vice versa. Served as an Acting Team Leader for managing the team of 29 Executives.
Achievements
- Recognized and awarded for Maximum number of customer appreciations by the CEO; received several awards as Best Employee.
Trainings Attended
- Product and Process Training for Mobility Services and Fixed Line Services.
- Professional Telephone Etiquette Training for handling tough customers.
- Business writing workshop held by Accord Consultants (P) Limited.
- Training on Negotiation, leadership skills and Team bonding skills.
- Six Sigma Training.
- Training on TL-9000 and auditing standards in telecommunication industry.
- ISO27001 training related to information security.
PROJECT UNDERTAKEN
- Applaud for successfully completing a Yellow Belt Project on “Transfer of Contracts for Mobility Subscribers”.
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EDUCATIONAL DEVELOPMENT
Masters in Business Administration, 2009
Annamalai University
Bachelor of Commerce, 2000
Bangalore University
Class XII, 1997
Bangalore University
Class X, 1995
Bangalore University
COMPUTER KNOWLEDGE
- Advanced Diploma in Software Engineering (ADSE)
- MS Office (Word, Excel, PowerPoint, Access), Internet
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More Information about this submission and submitter :-
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Submission ID : 4106251
Date & Time : 8th May 2011 1:59 PM (UTC)
IP Address : 122.172.49.161
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Predicted Country : India