www.firstsource.com Solutions Pvt Ltd MUMBAI : Process Trainer

[mariammal]

Name of the company : Firstsource Solutions Limited
Location of the company : MUMBAI
Designation : Process Trainer

Candidate Requirement :
Required Skill & Profile :-Team Leader
** Able to leads a team of 20-25 customer service associates and motivates them to achieve the team’ SLA.

** Floorwalks regularly for at least 5 ½ hours per day to supervise, coordinate, and monitor the activities

of customer service associates to ensure prompt, courteous and accurate response to customers.

** Ensure an efficient and qualitative operation through effective planning, leading, controlling and

organizing.

** Handles any escalations that an associate is unable to handle, solves process related queries and

handles grievances.

** Listens to calls and coaches the team to enhance performance.

** Monitors the calls taken by the associates and provides them feedback.

** Interacts with the quality team to seek feedback on the team’s performance and team quality scores.

** Conducts monthly and confirmation appraisals for the associates by 7th of each month and provides

them feedback.

** Prioritizes and assigns work to associates and initiate corrective measures to resolve day- to- day work

related problems

** Holds team briefing and de- briefings before and after each shift.

** Organizes weekly team meetings to update the associates on any process changes, quality issues and

team SLA and KPIs.

** Initiates and administers the rewards and recognition program for the team.

** Organizes the monthly team outings in coordination with the associates and the team members.

Job Specification :
Firstsource Solutions Limited - Hiring for Team Leaders/ Quality analyst / Process Trainers - Pilot Process - Location Airoli - INTERNATIONAL PROCESS

Team Leader - Should have atleast 2 yrs of work experience as Team Leader.( International BPO experience is Mandatory)

Preferred candidates with ISP / Broadband experience.

Quality Analyst -

Should have atleast 1- 2 yrs of work expereince as Quality Analyst ( International BPO experience is Mandatory) Should have experience in coaching, feedback and mentoring advisors.

Preferred candidates with ISP / Broadband experience or any experience.

Process Trainers - Candidates should have atleast 1-2 years of experience as a Trainer. Preferred candidates with ISP / Broadband experience.

Candidates should be willing to work in rotational shifts.

Website : www.firstsource.com

How to Apply : Apply here http://www.firstsource.com/Career.aspx

Address of the company :
Firstsource Solutions PvtLtd
Interface, Off Link Road Behind Palm Court
Complex Malad West
MUMBAI,Maharashtra,India 400064

General Instructions :
1) This is a job / career / vacancy / recruitment posting from Firstsource Solutions Limited at MUMBAI for post of Process Trainer.
2) For more details refer company website of Firstsource Solutions Limited .
3) You can send your resume / CV to the careers e-mail id of the company (Firstsource Solutions Limited ).
4) Source of this info is the company website / internet on the date of publishing.

[Guest-IJT]

Manish Yadav

Permanent address
6B-335, V. V., NTPC Colony,Shaktinagar
Sonebhadra, U.P.
231222

Phone No : 09411638806(Mob)
Email id : manish25yadav AT gmail.com

Career Objective:
To utilize my skill, talent and knowledge to contribute to the will and determination required to fulfill the organization's long term goal and visions with personal development alongside.

Professional Education:
Completed B.tech in Electrical Engineering from Dr. K. N. Modi Institute Of Technology, Modinagar affiliated to U.P. Technical university, Lucknow .My aggregate in B Tech is 72%

Educational Qualification:
Class School Board
10th St. Joseph School,Shaktinagar 84.6%(CBSE)
12th St. Joseph School, Shaktinagar 77.0%(CBSE)




Summer training:
Summer Training of 15 days from NTPC Shaktinagar, Sonebhadra.

Strengths:
- Hard working
- Punctual
- Time manager

Extra Curriculars:
- Given seminar on "biomass energy"
- Made project on “appliance control using pc”
- Won various awards in dancing competition.

Hobbies:
- Dancing.
- Listening to music.

Personal Details:
Father’s name : Mr. B. L. Yadav
Date of Birth : 26th Feb 1987
Sex : Male
Medium of education : English
Linguistic Power : English, Hindi

Reference : Available (Manish Yadav)
Place :

[Guest]

RESUME
NAME : Borse Hemant Prakash

E-mail : hemant.borse10 AT gmail.com

________________________________________
OBJECTIVE :-
To make proper balance within organization through my work and to prove myself as an asset of the organization.
________________________________________
Educational Qualification :-
Name of
Examination School/college Board Year of
Passing Class % of
marks
B.Pharmacy A.R.A. College
Of Pharmacy,
Nagaon, Dhule. NMU
April-2011
First class
66.80
Final Year ……do…… NMU April-2011 First class 63.85
T.Y. ……do…… NMU April -2010 First class 69.50
S.Y. ……do…… NMU April -2009 Distinction 70.16
F.Y. ……do…… NMU April-2008 First class 62.17
H.S.C. R.D.M.P.College,
Dondaicha. Nasik Feb-2007 Distinction 79.50
S.S.C. Mahajan High
School,Deopur,
Dhule. Nasik Mar-2005 First class 63.60
PROJECT :-
“A Review on Rheumatoid Arthritis’’.
________________________________________
OBJECTIVE :-
The main goal of this project is To obtain information in Rheumatoid Arthritis and their Recent development.

________________________________________
INDUSTRIAL TRAINING :-
One Month Training in “IPCA LABORATORIES LTD, ATHAL,
SILVASSA”. (MHRA,MCC,TGA,WHO,Approved)
________________________________________
EXTRAS : -
1.Computer Skills : MS-CIT.
2.Skills : Handling Of UV-Spectroscopy and management of Time

3.Hobbies : Making new friends, Traveling.
4.Linguistic Ability : Can Read, Write & Speak Hindi, English
& Marathi.
________________________________________