Non Voice Processes Associate Bangalore : Aditya Birla Minacs

[muthukalee]

Non Voice Processes Associate

Non Voice Tech Support

Department : Operations - BPO

Job Code : JOB002

Job Location : Bangalore

Job Description :
Provide general information and guidance to customers regarding Customer service

Qualifications :
• Graduates/10+2 preferably with non voice experience. Fresher can also apply

Role &Responsibilities :
• English inbound customer service role supporting the client’s consumers through email.
• Handles requests, but not limited to, account information, purchasing information, gift certificates and pre-paid cards, music and video downloads, music and video authorization, refund requests and promotion song and video codes
• Refers customers with technical download and compatibility issues to other appropriate web-based self help resources and / or technical support teams
• General awareness of online music and video industry
• Customer Focus (Internal and External) Is dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services. Acts with customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect. Communicates with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport.

Skills Required :
• Typing Speed Minimum 30 WPM with 80% accuracy
• Communication (Written) Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.
• Knows, understands and appropriately applies the technical /soft skills.

Knowledge Required :
Knowledge of computer applications and different music files.

About us :
Aditya Birla Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors. We leverage years of process, domain and technology expertise to deliver superior business value to clients with our seamless Customer Lifecycle, Marketing, Finance and Accounting, Procurement and IT solutions and services.

Contact us :
Aditya Birla Minacs
Millennium Towers
ITPL Road, Brookefields
Bangalore 560037
India
http://minacs.adityabirla.com
careers.apac@minacs.adityabirla.com

[Guest-IJT]

A.Dinny Ronchal Mary
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The submitted value of field named "Email :" is:
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ronchal.spark AT gmail.com
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The submitted value of field named "Designation / Name of the Post / Skill Set" is :
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voice/non-voice process
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The submitted value of field named "Copy Paste Your CV / Resume Here :" is:
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ronchal.spark AT gmail.com
OBJECTIVE :
Seeking a position to utilize my skills and abilities and in an industry that offers professional growth while being resourceful,innovative and flexible.
EDUCATIONAL QUALIFICATION :
DEGREE :
COURSE : B.SC Computer science
YEAR OF PASSING :APR 2011
INTITUTION :PROF.Danapalan college for women
BOARD :Madras University
PERCENTAGE :80 %(up to 5th sem)
12th
COURSE :Higher secondary
YEAR OF PASSING :March2008
INSTITUTION :Govt hr.sec school kelambakkam.
BOARD :Tamil Nadu
PERCENTAGE :73.8%
10TH
COURSE :High school
YEAR OF PASSING :Apr 2006
INSTITUTION :Govt hr.sec school Thirupporur.
PERCENTAGE :82.4%
EXTRA CURRICULAR ACTIVITIES :
- Optimistic,comprehensive problem solving abilities.
- Effective communication skills.
- Quick learner and good in picking up trends,team facilitator.
- Played school level throw ball match.
Tamil Nadu.
Declaration:
I hereby declare that the information furnished above is authentic to the best of my knowledge and belief.
Place:Chennai
Date: 13.5.2011
(A.Dinny Ronchal Mary)
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4127271
Date & Time : 13th May 2011 3:06 PM (UTC)
IP Address : 42.104.175.136
Browser Info : Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.24 (KHTML, like Gecko) Chrome/11.0.696.65 Safari/534.24
Predicted Country : --

[Guest]

Resume

S. Khayum

E-mail : skhayumoo7 AT gmail.com

Career Objective :

To secure a challenging position as /Technical Support Engineer/Desktop support engineering where I can use my technical knowledge with and optimistic outlook of an organizational growth and self development.

Work Experience :
One Year Experience in S.S. Technology as a Customer Support Engineer.
One Year experience in sri balaji computer .
Technical Profile :
1 Hardware A+ Networking N+
Operating Systems : Linux, Windows-XP / VISTA/Win7 and Server 2003
Project Handled : maintenance to computers.
Academic Profile :
S.S.L.C - S.J.P HIGH SCHOOL GUGGARAHATTI
P.U.C - GOVT (EX-MPL) P U COLLAGE BELLARY
Profile :
1 recavare console for 1repar
2 Maintenance Desktops, Network support and Troubleshooting.
3 Maintaining internet connectivity and Desktop support for users.
4 Installing & Maintenance of Systems & Network (LAN), Crimping.
5 Update Patches and Service Packs, Antivirus Solutions and Remote Printer Management.
6 Installation of Operating System, Connecting Server & Client in Network
7 Clients : Microsoft Windows XP and Windows 2000 Professional clients
8 Installation and configuration of Windows XP/2000/2003/Vista/Win7.
9 Configuring MS-Outlook and Outlook express.
10 Taking care of hardware, Trouble shooting, LAN setups and P.C Peripherals servicing.
11 Assembling, configuring various hardware devices and installation of drivers.
12 Printers Installation and Troubleshooting.
13 Responsible and Maintaining the Network cabling, network & desktops and
Troubleshooting and Servers.
Personal Skills Set :
1 Problem Solving & Technical skills.
2 Customer Support & client interaction.
3 Ability to work with a team to meet Operating Level Agreement with client.

[Guest]

I have finished my M.sc in bioinformatics with 76%. I have good communication skills. Please consider me I love to work at your company. Please give a positive response.

[sarah pragith]

SANGEETHA.S
ssangita20 AT gmail.com

OBJECTIVE
To learn and function effectively in an organization and be able to deliver to the bottom-line. To constantly upgrade my knowledge and skills and make a difference in whatever I do.

EDUCATIONAL QUALIFICATION
COURSE INSTITUTION OF STUDY YEAR OF STUDY PERCENTAGE
MBA
(Marketing&HR) PONDICHERRY UNIVERSITY. 2007-2009
7.5/10 CGPA
B.COM
(FOREIGN TRADE) INDIRA GANDHI COLLGE OF ARTS AND SCIENCE 2004-2007 61.5%
HSC WESLY HIGHER SEC SCHOOL 2004 76%
SSLC S.P HIGH SCHOOL. 2002 89%
TRAINING
- Undergone “ON THE JOB TRAINING” in ACCESS INDIA SHIPPING LTD., CHENNAI for 22 days.
- Undergone Training in “HCL info systems ltd” for two months in HR department
AREA OF INTEREST
- Banking & Insurance
- Marketing management
- Foreign exchange
SKILLS
- Willingness to learn more
- Hard worker
- Easily mingle with team.
EXPERIENCE
- Worked as a HR-Recruiter in E-soft InfoTech, Pondicherry from October 2009 to March 2010.
- Working as an Assistant (Back Office) in Shriram Life Insurance Company Ltd., Pondicherry from November 2010 to till date.
RESPONSIBILITIES
- Scrutiny the Proposal forms and Login.
- Follow up the Unit Managers and Getting Commitments
- Maintain the login and issuance details.
- Taking the quotation for products (Policy Plans)
- Reporting to Area manager as daily basis for daily logins and its feedbacks.
- Handling the Clusters
- Maintain the advisors details and maintain the business details for advisors.
- Handle the stock book (All Forms and brochure)
- Handle the Stationery Stock Register
- Maintaining outgoing and incoming documents and letter through couriers
-Maintaining the Petty Cash account.
OTHER COURSES
- Holding IRDA License.
- Pursuing PG .Diploma in Banking & Insurance through Distance Education.
DECLARATION
I hereby declare that all the information furnished above are true and correct to the best of my knowledge and belief.
Place : Pondicherry yours faithfully,
Date : (S.SANGEETHA)

[Guest]

Abhilash.R


S/o Ramakrishnappa.T.N
Email : abhi_d2d1 AT rediffmail.com

CAREER OBJECTIVE :
To work in an organization that will enable me to effectively apply my acquired knowledge and skills and also simultaneously provide a learning environment that will further enhance my capabilities in the ever competitive world.
ACADEMIC PROFILE :
Course University/
Board Name of the Educational
Institution Aggregate
Bachelor of Engineering (BE) in Computer Science Visvesvaraya Technological University, Belgaum Sri Jagathguru Chandrashekaranatha Swamiji Institute Of Technology
Chikballapur 51.38%
12th Grade Karnataka State Pre-University Board B.H.S.First Grade College
Bangalore
50.16%(Overall) and 49.00% in Physics, Chemistry and Maths
10th Grade Karnataka Secondary Education Examination Board Oxford English Medium High School
Bangalore 71.52%
TECHNICAL SKILLS :
Programming Languages : C, C++ and JAVA
Operating Systems : Windows 2007/XP and UNIX
Database : Oracle 9i (SQL)
Script Language : HTML
COURSES UNDERTAKEN :
- Programming in C
- Programming using C++
ACADEMIC PROJECT DETAILS :
Project Title : Content Management System
Organization : Effent Technologies, Bangalore.
Environment : .Net
Description : A content management system (CMS) is a web-based application used to create, edit, manage, and publish content in a consistently organized manner. A professionally crafted content management system can handle formatting, cataloging, storing and retrieving the data. In the process, there is no need for the users to have extensive knowledge of technical expertise. CMS, nowadays are used by libraries, newspapers, online stores, academic journals and others. Content management systems are deployed primarily for interactive use by a potentially large number of contributors.
ACHIEVEMENTS :
- Participated in ISKON’s Sri Krishna Contest and was awarded with ‘B’ grade.
- Participated in Karnataka Academy Of Mathematics and secured 1st class.
- Participated and were winners in the school cricket tournament.
DECLARATION :
I pledge and pronounce that the above mentioned information is correct to best of my knowledge
Place : Bangalore
Date :
(Abhilash.R)

[Guest]

Praveen Kumar. B.S
E-mail id :praveenkumar.pearl AT gmail.com
Objective
Looking for a dynamic and challenging organization where I can utilize my functional experience, analytical skills
Academic Qualification
Course School/College Board/University % Marks
BE Nitte Meenakshi
Institute of Technology Visveswaraiah Technological University 58.16 %
PUC SJBSS Karnataka PU Board 70%
SSLC RPA Karnataka Board of Secondary Education 70.08%
Work Experience :
1. Experience in hdfc phone banking as a trainee phone banking officer from dec 2010 to july 2011
Description : need to handle inbound call and provide email support for the customer and clarify doubts regding acct balance , netbanking banking transactions
2 Experience in emerson industrial automation as a service engineer for ac drives department from dec 2nd feb 2010 to sep 6th 2010.
Description : installation of ac drives and trouble shooting.
3 Experience in Airtel GPRS department as sales and technical support from 1st june2009 to feb 28th2010.
Description :my role is to make internet work in the mobile by doing necessary settings. also connecting mobile to computer / laptopvia Bluetooth/ datacable to make internet work in the system.
Academic Project
Project Name : Pick and place line following robot using microcontroller 89c51 and 89c52.
Project Description[]: Pick and place line following robot is a robot which follows the black line on the white back ground while following if it found an obstacle it stops and picks up an item and places on it and again follows the line.

[Guest]

Resume
Name : Matle Malakonda Rao
Email-ID : kondamatle AT gmail.com
Carrier Objective :-

To contribute towards the fulfillment of organizational goals and objectives, working individually or in groups, while consistently enriching both, the organization and myself.
Experience :-
School Name : Shree Rama Hanuman Mandal School
Designation : Mathematics Teacher
Period : June 2005 to April 2008
Company : Sparsh BPO Service Ltd
Designation : Customer Service Associate
Period : January 2009 to December 2009
Company : Cepha Imaging Pvt Ltd
Designation : Trainee-Digitization
Period : January 2010 to till date

Educational Qualification :-
Class
Board/University School/College Marks %
B.Sc.(Mathematics) Pune University,
(India)
Poona college Pune-1(MAH) 67.26
H.S.C(12th) A.P State Board (India) Omega Jr College(A.P) 50.50
S.S.C(10th)
state Board of
Secondary Education(India)
Govt.Jr College Pamur (A.P) 66.33
Technical Skills :-
Operating System Windows 98, 2000, MS-DOS, Linux Commands, Unix Concepts
Programming languages C, C++, XML,HTML
Database Skills MS-Access
x
Extra Curricular Activities :-
- Active participation in college events.
- Played for college cricket team in inter college cricket competition.
- Got prize for best perfomance in Yoga.
- Participated in BLOOD DONATION CAMP conducted at college level.
- Participated in social welfare programs and conducted some programs with team of friends like :
1. Educational awareness program in a small village

[Guest]

RESUME
Sreeraj M Nair

E-mail :sreerajmnair66 AT yahoo.in
Career Objective : Aim is to be associated with a progressive organization that gives me the scope to apply my knowledge and skills especially in the area of the hardware and networking field and to involve as a part of the team that dynamically works towards the growth of the organization
Hardware Skills :
Hardware skills : A+, N+, MCSE , CCNA
Software Skills :

Software skills : C, C++, JAVA, COBOL, VB and VB.Net
Packages : MS Office
Databases : MS Access, SQL Server
Operating System : Win 98/XP/2003/Vista/windows7 and Linux
Educational Profile
Education

Board/University
Institution
Master in Networking Administration
(MNA L1)
E-Mind Technologies
E-Mind Technologies
bangalore
BCA
Mahatma Gandhi University, Kottayam Nirmala College of IT, Chalakudy
PLUS TWO
Board of Higher Secondary Examinations, kerala M G M Higher Secondary School
SSLC

CBSE M.E.T Public School
Work Experience

Working in Sutherland Global Services as Technical Support Executive (L1).
Process : AT&T Connect Tech India.
Project Summary
- Tourism Management System
Front End : Visual Basic 6.0
Back End : SQL 2000
- Sales Management System
Front End : VB.Net
Back End : SQL 2005

[Guest]

CURRICULUM VITAE

VINUTHA .K.S
vinutha_72 AT yahoo.com

Objective :-

To utilize my education and experience in a suitable position in your organization which would be challenging and provide an opportunity for my career advancement.
Work Experience :-

Worked in Accenture Services Pvt Ltd Bangalore , as a “senior process Associate“.
From Sep 2008 to 29th July 2011.
Job Profile
- Analyzing and approve the shopping carts received from the requestors.
- Convert the requisition to purchase order once approved.
- Assisting the supervisor in day to day activities to ensure the SLA is green.
- Assisting other team members in completing their tasks at the time of high volumes.
- Assisting Procurement Helpdesk agents in solving the tickets and queries.
- Managed to consolidate the team daily trackers and updating Dash board ,EDI reports & Refaxing.
- Created Process documentation and shared the same with the New Joiners & trained them.
- Responsible for Overall Process Training and understanding the training requirements for the team.
- Ensuring that all the relevant Process Maps and Job aids are completed and in place for all the processors.
- Ensure successful transmission of Purchase Order to supplier.

Worked in Procurement Management Operation, Global Sourcing – APS (June 2010 to 29th July 2011)

- Delivery of Catalogue Management services in accordance with the P2P Statement of Work. Specifically this includes overseeing the setup and maintenance of catalogues (item details, pricing etc) using the P2P catalogue system
- Closely working with the P2P Customer Service Desk (CSD) Team to manage and close out Catalogue service requests and queries, as received through the P2P Customer Service Desk.
- Preparation of MOR and updating Visual Management for both contract and catalogue.
Worked in Shahani, Murali & Summeet Co, Richmond circle, Bangalore as an Account assistant.
From July ’06 to May 2007.
- Reconciliation of Bank statement.
- Maintaining Books of Accounts using Tally 7.2.
- Preparing and recording the daily transactions
Worked in Convergence Marketing Service (MTR Food Products) as an Assistant Accounts Officer from Aug’05 to Jun’06

- Checking for price quacked by vendors against their agreements.
- Preparation and data entry of journal, payment, receipts, analyzing the sundry Debtors.
- Maintaining the billing Records and vouchers
- Placing Purchase orders with the suppliers and follow up of payments
- Preparation of Monthly VAT Reports
Education :-
Qualification School /College Name Year of Passing % of Marks
S.S.L.C S.F.S High School 1999-2000 65.75%
P.U.C Smt.G.H.College 2000-2002 72.62%
B.com J.S.S Women’s college 2002-2005 59.55%
Computer Literacy :-
- Proficient in using MS-Word, MS-Excel, MS Outlook, PowerPoint, PCM, Heiler, PBC, SAP R3.
- Proficient in using of Tally Software
Personal Strengths :-
Group worker, Fast Learner, Dedicated and Self –motivated.