www.leadindia2020.org Foundation HYDERABAD : Corporate Trainer

[mariammal]

Name of the company : LeadIndia2020 Foundation
Location of the company : HYDERABAD
Designation : Corporate Trainer

Candidate Requirement :
a) Post Graduation/Graduation of a recognized university.

b) Excellent communication skills in Telugu, English and Hindi.

c) Minimum 5 yrs experience in training students and corporate/executives.

d) Willingness to travel in rural areas within A.P. and also in other States.

e) Willingness to undergo intensive training at Hyderabad.

f) Should have leadership qualities and patriotic spirit/background and deep interest in social Service.

Job Specification :
To train school and college students and other youth in rural and semi urban places and also executives of companies and other institutions, by lectures in an interactive mode, on various modules of Lead India training (like Physical Development, Mental Development, Social Development, Global Skills, Human Values, etc.) in the LI 2020 training programmes. The faculty/trainers may be taken either on full-time bases or as external faculty for specific topics of training programmes.

Website : http://www.leadindia2020.org/

How to Apply : Send your resume to careers@leadindia2020.org

Address of the company :
Rajbhavan Road, Somajiguda
HYDERABAD,Andhra Pradesh,
India 500082

About the company :
Lead India 2020 Foundation is a non-profit, non-political, intellectual organization. The 1st National Movement for independence was started with the call Quit India made by Gandhiji. Lead India 2020 has been declared as “The 2nd National Movement”, igniting passion in children and youth to lead India to lead the world by 2020.

General Instructions :
1) This is a job / career / vacancy / recruitment posting from LeadIndia2020 Foundation at HYDERABAD for post of Corporate Trainer.
2) For more details refer company website of LeadIndia2020 Foundation .
3) You can send your resume / CV to the careers e-mail id of the company (LeadIndia2020 Foundation ).
4) Source of this info is the company website / internet on the date of publishing.

[Guest-IJT]

Name : Rekha Nath
Email : rekha837 AT gmail.com
Designation / Skillset : Soft Skills Trainer
Hello,
My name is Rekha Nath, a corporate trainer for over 6 years, I specialize in building, managing, training and supporting process and quality improvements in the IT/ITES environment & also to Facilitate skills and knowledge enhancement/up skilling/cross-skilling sessions.
Being an analytical person, I understand the client’s training needs well and strive to deliver focused solutions to them. I possess excellent communication and presentation skills. Also, being a person with technical background, I possess the knowledge of working on Windows environment. This has also helped me become highly adaptable to the emerging technologies. Total work experience – 9 years.
Trust to hear from you soon.
Thanks and regards,
Rekha Nath
Soft Skills Trainer/consultant

Resume :
Rekha Nath | Corporate Trainer
A corporate trainer for over 6 years, I specialize in building, managing, training and supporting process and quality improvements in the IT/ITES environment & also to Facilitate skills and knowledge enhancement/up skilling/cross-skilling sessions. Being an analytical person, I understand the client’s training needs well and strive to deliver focused solutions to them. I possess excellent communication and presentation skills. Also, being a person with technical background, I possess the knowledge of working on Windows environment. This has also helped me become highly adaptable to the emerging technologies. Total work experience – 9 years.
PROFILE
- Experience in handling corporate training on various topics like business communication, language skills, Customer service, Voice & Accent, Culture Training (US), Telephone and email etiquettes, Time Management, Stress Management, Motivational Skills, Voice Coaching & TTT (Trainer The Trainer) course on Feedback, Coaching & Mentoring Skills
- Managing the Training/Coaching functions of Operations processing function
- To facilitate skills and knowledge enhancement/up skilling/cross-skilling sessions
- Training, mentoring and monitoring frontline engineers on product, process and soft skills
- Owning and managing process changes in a multi-customer environment
- Developing and building process quality management plans
- Reporting and generation of Key Performance Indicators
- VoiceAssesser in Interview panel for clients like Hewlett Packard and Fortune Infotech
- Facilitate skills and knowledge enhancement/up skilling/cross-skilling sessions
- Plan and Manage training for new entrants
- Ability to quickly learn new operational processes and skills/knowledge.
- Strong leadership skills and team building experience
- Excellent communication (verbal, written, presentation) and interpersonal skills (teamwork, influencing and persuasion)
¬¬
WORK EXPERIENCE
Siksha Training & Development – Networking Trainer Oct, 2010 – Till date
Corporate Trainer
Job Responsibilities
- Conducting and Handling corporate training for clients like Accenture, Fidelity and IBM
- Handling client relation, designing and building process flows, detailed descriptions and process documents for the client’s processes
- Developing training content based on Need Analysis
- Providing training on soft skills, customer service, sales, language skills and telephone etiquettes
- Compiling and analyzing the data for Dsat on soft skills on a weekly and monthly basis
- Suggesting and Creating action plans on areas of improvements and implementing the same
- Reviewing the quality of performance on soft skills and Observing and Analyzing the Defect Trend
Way To Knowledge, Bangalore, India June, 2008 – April, 2010
Job Responsibilities
- Recognition of learning and development effort – encouragement, letters/e-mails example
- Developing People and capabilities – not only skills
- Designing self-study training and learning programmes
- Mentoring linked to projects and objective activities
- Mentoring cost analysis and justification
- Mentoring principles and techniques
Career Cruise India Ltd, Bangalore, India Jan, 2007 – Feb, 2008
Corporate Trainer
Job Responsibilities
- Conducting and Handling corporate training for clients like HP and McAfee
- Handling client relation, designing and building process flows, detailed descriptions and process documents for the client’s processes
- Developing training content based on Need Analysis
- Providing training on soft skills, customer service, sales, language skills and telephone etiquettes
- Designing refresher courses and modules for tenured engineers
- Monitoring calls based on the internal monitoring legend
- Providing feedback to the engineers on the soft skills parameters
- Compiling and analyzing the data for Dsat on soft skills on a weekly and monthly basis
- Suggesting and Creating action plans on areas of improvements and implementing the same
- Generating weekly reports, escalation matrix and dashboards based on the data compiled
- Reviewing the quality of performance on soft skills and Observing and Analyzing the Defect Trend
- Hiring candidates for clients like Hewlett Packard
- Special Focus plan – Process /Individual
- Floor Activities and games to accelerate learning & motivation
Siksha Training & development – Consultants for HP Global Delivery India Center Aug, 2006 – Dec, 2006
Corporate Trainer
Job Responsibilities :
-
- Baseline Evaluation, Mid Evaluation and Final Evaluation for various processes
- Evaluation for Commercial desktop, notebooks & IPG (Imaging & printing Group)
- Designing need based training ( Effective Communication - Customer Handling skills – Email Etiquettes– Revenue Generation – VANC – Grammar – Customer Service – Telephone Etiquettes – Culture)
- Special Focus plan – Process /Individual for the Technical Support Engineers to lessen/drop the DSATs and achieve 80% and above CSATS
- Enhance the Floor Support - Monitoring calls based on HP internal soft skills legend
- Sharing feedback with the TSEs within 24 Hours, for maximum effectiveness
- Designing refresher training and action plan to coach bottom performers
- Compiling and analyzing CSAT data on a weekly basis
- Generating weekly reports and dashboards
- Monitoring targets
- Approximately 30 calls to be monitored per week
- Feedback to be shared within 24 hours from the time the call was monitored
Fortune Infotech Pvt Ltd, Bangalore, India Jan, 2006 – May, 2006
Team Lead
Job Responsibilities :
-
- Ensure that the service level metrics as defined by the client are met
- Daily reporting for Productivity
- Employee Database Updation
- Leave Management of team
- Scheduling of Team members
- Transport management for Team members
- Setup Team member appraisal system and conduct monthly one on one session
- Conduct daily huddles at start and finish of day
- Develop and maintain Incentive program for Team members
- Monitoring calls on day to day bases and providing feedback
- Improve/Maintain Employee satisfaction
- Evaluate calls on all language parameters like paraphrasing, grammar, accent, rate of speech, tone, clarity, volume etc.
- Develop competence and confidence in communication abilities
- Conduct internal calibration sessions the team members to ensure consistency in results
- Training the new hires on various parameters pertaining to Soft skills like listening, grammar, customer handling skills etc to have them certified for the process
- Provide on job and off job training as per necessity
- Grooming team members to take up bigger responsibility
Hinduja TMT Pvt Ltd, Bangalore, India May, 2003 – Dec, 2005
Sr. Customer Service Rep. & Subject Matter Expert
Job Responsibilities
- Floor support, to ensure that new-hires were integrated smoothly into the work process, motivating and being a source of spirit and encouragement for the team
- Handle escalated calls and to maintain S.L.A during the shift in the absence of the Team Lead
- Updating and maintaining the team reports, which involves leave tracker and schedule adherence on a day-to-day basis
- Coaching and training the new hires (listening/barging their calls, giving feedbacks and tips, for overall improvement of the call quality
EDUCATION
- Bachelor of Commerce – Oct 2007
- BHS First Grade College, Bangalore
- PUC (PCME) – April 2003
- Jyothi Nivas College, Bangalore
- SSLC – April 2000
- RJS High School, Bangalore
CERTIFICATIONS & AWARDS
- E-Award from HP for training frontline engineers on WWC – Winning With Customers
- Principles of Adult Training – August 2007
- Advanced Presentation Skills – July 2007
- Feedback and Coaching Skills – June 2006
REFERENCES – On Request
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4274045
Date & Time : 19th Jun 2011 8:24 PM (UTC)
IP Address : 14.96.125.90
Browser Info : Mozilla/5.0 (Windows NT 6.1; rv:2.0b7) Gecko/20100101 Firefox/4.0b7
Predicted Country : --

[Guest]

RESUME

PRABHAT SINGH

E-mail id-prabhat019 AT gmail.com


Presently working as a freelancer Trainer of MCSE, WINDOWS 2008, CCNA, ROUTING & SWITCHING OF CCNP
For NIIT From Sep 2010 to till date

Worked Aptech preet vihar as technical head from December 2009 to 31 Aug 2011

JOB RESPONSIBILITIES

Taking corporate & daily batch’s of MCSE, CCNA ,CCNP
Arrange the batch of MCSE, CCNA
Mange & maintain all labs

Worked intaglio solutions as technical head from JAN 2008 to November 2009

JOB RESPONSIBILITIES

Taking corporate & daily batch’s of MCSE, CCNA
Arrange the batch of MCSE, CCNA
Mange & maintain all labs

Worked as a Technical Trainer in ROOMAN TECHNOLOGIES from
February 2007 to Dec 2007.

JOB RESPONSIBILITIES

1. Managing and troubleshooting the problems in the Network of 45-50 computers
Installed with Windows NT, XP, 2000 and 2003 Operating System.
2. Troubleshooting the Hardware problems at component level.
3. Taking batches of Hardware, Networking, MCSE and CCNA.

Worked with As a Technical support Engineer in MTNL. (Dec 05 – Feb 07).

JOB RESPONSIBILITIES

1. Managing and troubleshooting the problems in the Network of 45-50 computers
Installed with Windows XP and Server 2003.
2. Managing and troubleshooting Broadband connectivity.


PROFESSIONAL QUALIFICATION

Completed Computer Hardware & Networking course from IIHT Ghaziabad.
Completed MCSE Training from IIHT Ghaziabad
Completed GNIIT (Graduation from National Institute of Information Technology) from NIIT South EX, New Delhi
Completed CCNA Training from IIHT Ghaziabad

SKILLS

1. Operating System Known : Windows 2000 Server with knowledge of Installing and configuring Active
Directory Services, Windows XP and 98, Administration of Windows 2003 & 2008
2. The clients and assigning the File and Share level rights. Installing and configuring DNS,
DHCP, RIS, Connection the remote Server using Dial up and VPN in Windows 2003 & 2008
3. Installing and configuring Active Directory Services and taking backup of ADS.
4. Installing and configuring routers of Series 2500, 2600, 3600 and switches of series 1900, 2900,3550 Configuring RIP, IGRP and EIGRP, OSPF,BGP.

ACADEMIC QUALIFICATION

Pursuing MSC(IT) from Sikkim Manipal University
Completed B.A from L.R Degree College Sahibabad

Passed Intermediate (XII) examination from U.P.Board.

Passed High school (X) examination from U.P.Board.