www.vfsglobal.com VFS Global Services Pvt Ltd MUMBAI : Monitor Process Trainer

[mariammal]

Name of the company : VFS Global Services Pvt Ltd
Location of the company : MUMBAI
Designation : Monitor Process Trainer

Candidate Requirement :
Relevant experience in deleivering and monitoring process training

Hands on experience in MS-Office particularly MS-Power point required

This role will involve frequent travelling to vendor locations.

Job Specification :
To deliver and monitor process training modules for internals and external customers

To assess training need analysis and devise training calendar

Conducting DIPSTICS of the training batches

To monitor voice and accent training and ensure smooth functioning of the same by providing required support. In addition, ensuring compilation of training related documents.

Partner with operations leaders to understand needs and develop appropriate resourced strategies to meet those needs on an ongoing basis for Communication.


Website : http://www.vfsglobal.com

How to Apply : Send your resume to careers@vfsglobal.com

Address of the company :
VFS Global Services Private Limited
9th Floor, Urmi Estate, 95,
Ganpatrao Kadam Marg,
MUMBAI,Maharashtra,India 400013

About the company :
VFS Global, a subsidiary of 104 year old Swiss multinational – Kuoni Group, is the world's largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide. Established in 2001 as a specialist partner for diplomatic missions.

General Instructions :
1) This is a job / career / vacancy / recruitment posting from VFS Global Services Pvt Ltd at MUMBAI for post of Monitor Process Trainer.
2) For more details refer company website of VFS Global Services Pvt Ltd.
3) You can send your resume / CV to the careers e-mail id of the company (VFS Global Services Pvt Ltd).
4) Source of this info is the company website / internet on the date of publishing.

[Guest-IJT]

Name : Sanjeev Kumar Singh
Email : singh.sanjeev742 AT gmail.com
Designation / Skillset : Trainer - Retail Operations
Bachelors in Science stream having rich and varied experience in all aspects of the Retail store operation, Training and Development of retail store staffs.

Resume :
Bachelors in Science stream having rich and varied experience in all aspects of the Retail store operation, Training and Development of retail store staffs.
Career Objective & Key Strengths :
- I seek a challenging position in the Retail industry that would provide me with a platform to exploit my professional knowledge, experience and personal strengths to the optimum and grow up the corporate ladder.
- Highly motivated, enthusiastic and creative person with a desire to excel in all tasks I undertake.
- I endeavor to bring in a fresh vision into my responsibilities without compromising on Organization policy.
- Strong communication and interpersonal skills with the tenacity to meet tough deadlines always.
- Enjoy meeting challenges and deliver results to meet rigorous performance standards while positively and remaining good-humored person always under pressure
Work Experience
Current Company : SRS Value Bazaar (Vertical of SRS ltd.). As Trainer – Retail operations From Feb.’10 to till date.
Job Responsibilities (Staff training & store operation) :-
- Conducting Inductions for All store staffs including Store manager.
- Responsible for conducting various trainings at SRS VALUE BAZAAR (FMCG) & SRS FASHION WEAR (Apparels)
- To prepare & organize all details for the training days (training room, training documents, hotel, transportation, meal etc.)
- Analyzing training needs, monitor training results, evaluate the competency and make recommendations
- To prepare & update training document and products notes
- Continuous follow up with sales staff on new product launches and selling techniques
- Identify the training gaps by constantly assessing the complexity of the business environment, pace of changing organization, changing skill sets etc. and create a “Learning Organization” culture.
- Analyzing training needs, monitor training results, evaluate the competency and make recommendations
- Building matrices for measuring & increasing learning effectiveness
- Maintain a comprehensive MIS of training delivered, highlighting emerging trends and raising issues, if any.
- Working with Area managers to increase the revenue for concern territory
- Celebrating various occasions keeping cost in mind
- Co coordinating with HR department & operation team for prospective growth of organization.
- Performing mysterious visit at different location & observing customer service level.
- Motivating RSPs team by floating mails across the region
- Handling Multiple Locations ( Delhi NCR / Punjab)
- Making training modules for RSPs on SOP, Selling skills, Visual merchandising etc.
- Taking care of various locations in terms of sale, team management & stock management.
- Coordinating with HR department for hiring of front line staff.
Relevant past experience :-
RELIANCE FRESH (A DIV. OF RIL GROUP)
- Designation : - Store manager
- Working period :- Nov. 2008 to Jan.10
- Format : - Supermarket (4500 Sq. ft.)
- Running area of categories : - 1.FMCG (Food & Non food) 2.F & V..
- Software aspect : - 1. application program (SAP):-Inventory/Commercial)
2. Store line application (Retalix, Is rail based company) :-POS
Job profile :-
Reliance fresh :-As store manager; I was responsible for all store operational activities of 4500 sq.ft. Area & reporting to area manager about inventory, sale & staff management.
KEY RESPONSIBILITIES
- Managing a team of 35 people.
- Visual merchandising as per stander’s parameters.
- To achieve sales & profitability on monthly basis.
- Inventory management.(Analysis of Book stock v/s Physical stock)
- Handles customer’s complaints (In terms of Product/Staff issue etc.)
- Communication with category head for stocks related issue (For Fast /Slow moving articles, Push indent & Stock delivery issue etc.)
- Planning for monthly target with co-ordination of entire team (With respect to PSPD & Category wise)
- Analysis of Day-To-Day reports.
OPERATION
- Ensure opening & closing of the store with optimum implementation of all operational activities.
- Intimate the entire scheme to the associates.
- Maintain record of scheme in terms of date, duration, scheme details & level of success of
reach.
PEOPLE MANAGEMENT
ACTIVITIES
- Leaves, compensatory offs sanctioned by AM & I must be crosschecked.
- Decide timing & shift management of team members.
- Ensure staffing status on floor with respect decided section.
- Maintain employee attitude & moral.
- Update the staff on product knowledge, merchandising selling skills etc.
COMMUNICATION
ACTIVITIES :
.Provide respective data to the Area manager with weekly updates on the progress of floor in terms of sales, staff & other operational points.
CUSTOMER SERVICE
ACTIVITIES :
- Empower staff to “use their best judgment” in all customer service matters
- Monitor quality service among staff through training in co-ordination with HRD.
Big Apple (A unit Of Express Retail services pvt. Ltd.)
Supervisor (Feb.05 to oct. 08) Location : - New Delhi
Kind of format :- Supermarket ( SFR, 1850 sq.ft) Category:- FMCG ( 1850 sq.ft)
Job profile :- Overall management of respective store , Retail sales,VM, make to order and Cash flow at floor level, maintaining CRM and records of all stock and inventories. Order fulfillment, Co-ordination with customers and category for the timely delivery of Product.
ACADEMIC QUALIFICATION
- Passed B.Sc. (Chem.) in 2002 year from V.K.S. University (ARA) BIHAR.
- Passed Sr. Sec. School from B.I.E.C. (Patna) BIHAR.
- Passed Sec. School from B.S.E.B., (Patna) BIHAR.
- SPECIAL INTEREST
Riding Bike.
STRENGTH
- Positive Attitude
AIMING AT
- A challenging assignment in the universe of retail, which exploits my SPIRIT FOR EXCELLENCE.
PERSONAL PROFILE
DECLARATION
- I hereby declare that all the above information is true to the best of my knowledge & belief.
Date : …..……….
Place : …………… (SANJEEV KR. SINGH)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4270327
Date & Time : 18th Jun 2011 3:27 PM (UTC)
IP Address : 121.245.24.124
Browser Info : Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; InfoPath.2)
Predicted Country : India