Product Specialist, Territory Executive Thane : Bayer Pharmaceuticals Pvt Ltd

[muthukalee]

Product Specialist (PS)

Key Responsibilities :
* PS would be covering the Diabetologists, Endocrinologists, General Physicians and Medical Institutions
* SE would be covering the Retailers (Chemists, Pharmacy Chains, and Modern Trade Retail Formats)
* TE would be covering Retailers, Doctors and Medical institutions (Hospitals and Nursing Homes) based at Non- Metros
* Selected candidates will be self starters and would be accountable for demand generation, sales and implementation of marketing activities for Cyclometer sales

Qualifications :
* B.Sc. / Diploma / Bachelors in Pharmacy with minimum 2 yrs of relevant sales experience in Pharma, OTC or Diagnostics Industry

Territory Executive (TE)

Key Responsibilities:
* PS would be covering the Diabetologists, Endocrinologists, General Physicians and Medical Institutions
* SE would be covering the Retailers (Chemists, Pharmacy Chains, and Modern Trade Retail Formats)
* TE would be covering Retailers, Doctors and Medical nstitutions (Hospitals and Nursing Homes) based at Non- Metros
* Selected candidates will be self starters and would be accountable for demand generation, sales and implementation of marketing activities for Glucometer sales

Qualifications:
* B.Sc. / Diploma / Bachelors in Pharmacy with minimum 2 yrs of relevant sales experience in Pharma, OTC or Diagnostics Industry


Apply Now : http://www.bayergroupindia.com/bayer_hrApplyNow.php

About us :
Bayer is a global enterprise with core competencies in the fields of health care, nutrition and high-tech materials. Our products and services are designed to benefit people and improve their quality of life. At the same time we want to create value through innovation, growth and high earning power.Bayer HealthCare operates in three business areas – Pharmaceuticals, Diabetes Care and Animal Health. The aim of Bayer HealthCare is to discover and manufacture innovative products that will improve human and animal health worldwide. Our products enhance well-being and quality of life by diagnosing, preventing and treating disease.

Contact us :
Bayer Pharmaceuticals Private Limited
Kolshet Road
Thane 400 607
Maharashtra

http://www.bayergroupindia.com

[Guest]

FLAVIA ANDRADES
E- mail : flavandrades AT yahoo.co.in
Job Objective
Seeking assignments in Customer Service, Operations Management & Supply Chain
Professional Synopsis
- A competent professional with 15 years of rich & qualitative experience in Customer Relationship Management, Operations, MIS Reporting etc.
- Leader with a “lets do attitude & catalyst in realizing from transaction to transformation in Business administration.
- A keen planner and research resource (multi-modes) with exceptional analytical abilities and clear understanding of Business administration, planning, forecasting, statistical, analyzing and monitoring skills.
- Have skills in compiling information pertaining to market intelligence data & assist the top management in the decision making process in multiple functions viz .. Sales, Operations, Budgetary control, Customer Service etc..
- Proficient at identifying & facilitating in the development of strategic & financial plan, completion of the projects with compilation of MIS reports.
- Good communication & coordination skills, with the ability and experience to liaise at all management levels.
Core Competencies
Working with M/s Credence Logistics Limited since Sept ‘08
Key Functional Areas :
Heading Customer Service across the country.
Accountable for Implementation of Sales CRM & Support CRM Software.
Sales CRM Software : Training & induction to the users on the software. Guiding / resolving their issues at the time of entries. Giving overview of the system for better usability.
Monitoring of Sales CRM. Monitoring the leads entered, tracing the potentials till converted into accounts.
Daily Activities of Sales, Collating reports and giving to the management for taking further decisions.
Support CRM Software, creating awareness among the customers about the value add services provided to them. Ensuring employees are using the support system for faster resolution. Analyzing the issues for updating management
Service Level Agreement, monitoring SLA ‘s to ensure customer retention. Ensuring service level reports to the major customers. Worked on the process and implementation across the country. Also implemented system generated report
Conducting Customer Satisfaction Survey for betterment & improvement of the services rendered.
Databank, creating & maintaining database segment wise / Customer wise
Process, created sop for day to day branch operations.
Additional assisted the MR in successful completion of ISO certification , currently working on Corporate Social Responsibility for the compay.
Worked with M/s V- Xpress (div of M/s V- Trans Ltd ) as Manager Customer Service , from Jan ’07 to Sept ‘ 08
Joined as Assistant Manager Customer Service in the month of Jan ’07, appraised to Manager Customer Service in Sep ’07
Key Functional Areas :
- Client Servicing : Headed Customer Service Team across the country since Jan ‘07
o Accountable for Customer Service Functional Department & Customer Satisfaction
o CSM Head Key responsibility
o Query ( external / internal) overall monitoring
o Team Management – Team of 5 (hierarchy assistant manager / Sr. Exe / Exe) at Head office & 25 at regional level. Motivating whole team with a team spirit.
o Training : Regular training to stand as per Market Requirement and to face Competition.
o Shaping the Department from responsive level to pro- active level to advisory board
o Covers customer care- customer support- customer relations
o Setting KPI & Measuring parameters
o KRA/ Performance analysis
o Define the process for Online Customer Service Module
- MIS Reports : Providing Monthly / Fortnightly / Daily reports as per customer & management requirement
- Service Level : Escalated Service Level from 60% - 80 % of the major customer.
- Resolutions of Critical Complaints within deadline
- Setting up of Customer Service Cell
- Liaisoning with Marketing & Operation team for best results
- Additional Responsibility : Issuing Certificate of Facts & Documentations for Claim procedure
- Instrumental in implementation of ERP process
Worked with Dun & Bradstreet Information Services India Pvt. Ltd. (Mumbai) as Senior Executive Operations in Business Intelligence department, from 1st Oct ‘ 06 – Dec ‘06
Key Functional Areas :
- Client Database Solutions : Client data rationalization, Customizing database, Quality Checking and delivery of the same.
- Direct Mailing Activity : Data selection for various mailing Campaigns. Managing client data and internal data for the events/seminars conducted on behalf of the client.
- Data Sourcing : Search/selection of data-sources from sources like Industrial directories, Web, Newspapers, Magazines etc., which are further sent for Tele-research and finally added in D&B database
- Data Customization : Identification of duplicate Companies, Locations and Contacts.
- Data Updation : Updating new customers thru “Internet Search Sites” also authentication of the locations & contacts.
Work with Gati Ltd. as Executive Assistant – Head Business Operation – West, from Dec ‘ 93 – Sept ‘ 06.
The Growth Path :
Dec’93 to Feb’97 Executive – Operations
Mar’97 to Dec’00 Executive – Customer Care
Jan’01 to Aug’02 Executive Incharge - Customer Care Cell
Sept’02 – Dec ’05 Executive Assistant – Zonal Operating Head
Jan ’06 – till date Zonal network coordinator
Key Functional Areas :
- MIS Reporting
- Compiling and preparing MIS related to actuals vs Forecast for various components, availability of products-service index monitoring, Compilation of new product development/ launches.
- Providing direction to the functional resources on managing day-to-day activities and adhering to project deliverable due dates, requirements and scope including the risk, time, and cost.
- Generating MIS reports in all phases of the project including planning and analysis, design, development, testing and implementation.
- Coalition & Analysis of Reports as per defined parameters.
- Preparing power point presentations for the Zonal head upon various aspects of Biz admin, S&M, Reviews etc...
- Operations Management
- Spearheading initiatives pertaining to managing the appointments of the Zonal Operating Head.
- Coordinating with the other internal and external departments for official purposes, organising meetings, etc.
- Coordinating sound integration with support functions viz. Quality, Training, Technology, Compliance & HR
- Setting up targets and goals for the process – setting and maintaining CTQ & CTP targets for the process.
- Designing new routes for faster connectivity & cost effectiveness.
- Client Servicing
- Managing customer service operations for rendering and achieving quality services
- Responsible for resolving customer complaints on performance bottlenecks.
- Providing value added customer services by attending customer queries and issues.
- Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.
The Noteworthy Milestones :
- Best Team Leader, ability to keep the team together.
- Team retention & growth
- Playing an instrumental role in efficiently assisting Zonal Operating Head in day to day activities viz .. appointments, diary maintaining, reports generation and basic analysis.
- Pivotal in rendering biz statistics for HBO in terms of Zonal biz, receivables etc to enable objective decision making.
- Distinction in working on revenue target fixation of West Zone.
- Successfully liaising with other Heads and managers for achievements of company targets.
- Successfully managed major accounts viz. M/s Zenith Computers & M/s Phil Corporation.
- Escalated service level from 47% to 91% and resolution rate from 49% to 96%.
IT Skills
- Proficiency in MS Office, FoxPro Data Base & FoxPro Programming.
Academic Credentials
- BA from Mumbai University in 2004.
- Presently doing PGD in Customer Relationship Management thru ICFAI

[Guest]

ABHISHEK ARUN RANE
Email ID : abrane18 AT yahoo.co.in
Working Skills
- Having Background of Chemistry and Biology, Good Laboratory working skills such as handling of Chemicals, Biological fluids, maintaining sterile conditions,
Product testing, handling microbiology Laboratory instruments etc.
- Good Communication skill and Willingness to Travel
- Knowing Basics Of computer such as working in MS-World, Excel, PowerPoint, Email, Internet.
- Good analytical Skills and Teaching abilities.
- Enthusiastic and quick Learner.
Educational Qualification
- Completed M.Sc.in Life science Securing 82 % with Zoology, Biotechnology and Entomology as major subjects from R.K.Talreja Collage( Ulhasnagar) in 2010
- Completed B.Sc.in Life science Securing 86 % with Chemistry & Zoology as major subjects from B.N.Bandodkar Collage( Thane) in 2008
- Completed Secondary and Higher secondary Education with good academic record.
Professional Qualification
- Completed MS-CIT Basic Computer course and having average typing speed 30 wpm
Current Profession and Previous Work Experience
- Pharma Exposure : Worked as a Product Specialist (LAL Reagent) in Charles River Laboratories India Pvt. Ltd. Well versed with Bacterial Endotoxin test.
Responsibilities : Marketing Of LAL Reagent and Testing at Customer’s Place.
- Currently working as a Biology and Chemistry Teacher in Descent Academy (Bhandup) and Sadan Classes (Kurla) for IX to XII th Faculty.
- Worked as Guide for the Science Project-‘ Biodiversity on Decaying wood Log’
And as Project assistant for University project – Butterflies of Western ghat.

Special Achievements
- Achieved Gopal Krishnan Gold Medal for Scouring highest marks in MSc. Zoology in Convocation Ceremony held by University Of Mumbai on 6 th February 2011
- Achieved 1 st Rank in the Mumbai university at Both MSc. And BSc. Level for Scouring highest marks in Zoology.

[Guest]

Bhakti P. Mody
E-Mail : bhakti.modyp AT gmail.com
________________________________________
In quest of managerial assignments in Product Management (Anti-Diabetic Products) with a growth oriented organisation; preferably in Pharmaceutical sector.
SYNOPSIS
________________________________________
- M.Sc. (Diabetes) professional from Queen Margaret University, Edinburgh, with 9 months of total experience in Product Management, Medical Underwriting & Quality Assurance.
- Currently serving at Plethico Pharmaceuticals Limited, Mumbai as Management Trainee (Cardiovascular & Diabetic Product Range).
- Familiar with medical jargon with ability to adjust to different accents and diction.
- An effective communicator with strong logical, problem solving & organizational abilities.
- Excellent listening skills & good typing skills, with ability to work long hours with high level of concentration and accuracy meeting industry standards.
EMPLOYMENT SUMMARY
________________________________________
Since Dec’11 with Plethico Pharmaceuticals Limited, Mumbai as Management Trainee (Cardiovascular & Diabetic Product Range) since Dec’2011
Key Deliverables
- Framing strategies for establishing greater awareness about company & its products.
- Executing the pre/post launch sales promotional activities for brand building and market development.
Jan’10 - Jul’10 with Birla Sun Life Insurance Company, Mumbai as Medical Underwriter
Key Deliverables
- Scrutinising risk of clients taking Insurance based on their blood examination profiles and data entry.
- Understanding the clients’ requirement and writing medical reports on various subjects.
- Creating & editing all scientific content material regarding a particular product, illness or a molecule.
Commenced career with Impulse Pharma Private Limited, Boisar as Quality Assurance Officer from Dec’09 – Jan’10.
SEMINARS ATTENDED : Presented at a Seminar on Gestational Diabetes
________________________________________
PROFESSIONAL ENHANCEMENTS
________________________________________
- Attended Annual Conference of Diabetes UK held at International Convention Centre, London in Mar’11.
- Diabetic Nephropathy : Patient’s Guide during the Poster Presentation week.
- Functioned as Member of DIABETES UK (A Charitable Organisation for the Diabetics in UK).
- Attended the DESMOND (Diabetes Education and Self Management Programme for Ongoing & Newly Diagnosed Type 2 Diabetes) as a part of the curriculum.
RESEARCH UNDERTAKEN
________________________________________
- Conducted Research on :
- Systematic Review on Safety and Efficacy of Exenatide & Liraglutide (Glucagon like Peptide-1 Analogs).
- Non-Adherence due to Poly-pharmacy (Use of over 4 Drugs) in Type 2 Diabetics.
ACADEMIC CREDENTIALS
________________________________________
- M.Sc. (Diabetes) from Queen Margaret University, Edinburgh in 2011.
- B.Pharma from Bombay College of Pharmacy, Mumbai University in 2009 with 62.33%.
- 12th from Mithibai College, Mumbai (State Board in 2004 with 71.50%.
- 10th from St. Mary’s High School, Dahanu (State Board) in 2002 with 83.20%.
EXTRAMURAL ENGAGEMENT
________________________________________
- Distinction of being the winner of the Intra College Net Ball Tournament twice as a Team Captain.
- Holds the merit of being awarded a scholarship for securing highest marks in Industrial Management in B.Pharma Course.