www.rtsplbpo.com RTSPL BPO Bhopal : Process Executive

[Admin]

rtsplbpo.com

Designation : Process Executive/Lead
Qualification : University Degree (Bachelor) or relevant industry experience.
Location : Bhopal
Shifts : Should be flexible for all shifts.

Mandatory Skills :
* Excellent in English Communication.
* Good BPO Industry experience in Inbound/Outbound Processes.

Responsibilities :
* Need to crack the target.
* Willingness to work on flexible timings including night shift.(Not Compulsory for Girls)

Apply here: http://www.rtsplbpo.com/Careers_Apply.php

Office Address:
Schema 16, Second floor, City Center
MP Nagar, Zone I, Bhopal-46202


About us:
In process and technology management, RTSPL-BPO is an emerging global business consulting company, established in 2009. Our first step is to unblock revenue generation by up-selling and cross-selling, understand and satisfy customer needs, capitalize on resources and cost-savings makes a positive impact on RTSPL-BPO services.

[Guest]

CURRICULUM VITAE
Vijay Kumar
E.Mail-vijaybdcs1 AT rediffmail.com
OBJECTIVE :
Seeking a quality environment where my knowledge and skills can be shared, enriched and where I can learn as well as contribute for the growth of the organization.
CAREER SUMMARY :
Well adaptive towards corporate, culture and behavior and ability to work under pressure.
Have contributed to effect a process change in Reliance Customers interaction and participated in team briefing, quality briefing, pulse meeting.
EDUCATION :
- M.Sc.(IT) Computer Science from Maharishi Dayanad University
- B.Com. from Delhi University
- XII (commerce) from Kendriya Vidhyalaya from Bhuj, Gujarat
WORK EXPERIENCE :
1. INTELENET GLOBAL SERVICES PVT. LTD. (17 Months)

- Working as Senior Customer Care Executive in Non-Voice Process for last 17 Month, Handling the US Health care Process invoices and cases pending for the Insurance claims.
- Handling the process specific client escalations with the Team leader and Quality Audit team.
- Sharing the Knowledge gaps and learning’s on the Client calls for the improvement of the Process.
- Assigned responsibility of Shorting the Worklist which is given to the Employee to work on that claim.
- Present I work as a Floor Supervisor, in which I am taking care of the Team which I had assigned for Respective Team leader, discussing doubts, audit the claims and escalating the query, and also attending the meetings with Team leader, Taking team-briefing & Quality briefing.
2. RELIANCE BPO PVT. LTD. (02 Years and 06 months)

- Two and half years as Customer Support Executive and customer interaction executive VIP desk, Reliance BPO, Chennai
- Directly responsible for taking Prepaid, Postpaid mobile and FWP issue and network related issues.
- Assigned responsibility of online activation and deactivation of various services.
- Actively involve in assisting reliance phone user for inquiries about the services and offers of the company.
- Met the target in AHT, Quality and Customer satisfaction.
- Handling all India VIP Customer.
-
3. Citibank (Madhav Anand and company)
- One year experience in Citibank (Madhav Anand and company) as a Auditor .
* Doing auditing from Citibank ATM twice in a month and also from GROUP IV
Cash vaults
Achievement :
- Getting PMS (Performance Management scheme) for every months.
- Appreciation calls from customer.
- Appreciated many times for maintaining Quality, Productivity and attendance.
STRENGTHS :
- Driven by goals.
- Hard Worker.
- Punctual.
- Disciplined.
HOBBIES :
- Photography.
- Playing football.
- Listening to music.

[Guest]

Nand Kishor Sahu
Mob No.

Experience- 2 year working experience as SME in Aegis pvt. ltd.