Customer Care Executive : Resume CV

[Guest-IJT]

Mittal Parekh,
mittalpatel20011 AT hotmail.com

SKILLS AND ABILITIES :
- Extensive experience in servicing customers, both in-person and by telephone, in the transportation industry. An independent self-starter.
- Good communications skills in dealing with customers. Both verbal and written skills are strong.
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EMPLOYMENT SCAN :
Intellicon Private Limited, A Telecom Company, Mumbai reporting to V.P – Sales.
September 2006 – December 2010
Sr.Coordinator-Telecom :
- Sales Order Creation
- Executing the Purchase Orders based as per Deadline
- Managing Order Execution including Purchase Order Verification, Sale
Order Creation, DN creation and Invoicing (VAT & CST).
- Responsible for Dispatched as per Order & Delivery within stipulated time.
- Billed / Unbilled
- Stock Maintenance
- Ensuring adherence to all policies and procedures as the set guidelines of the company.
- Daily / Weekly / Monthly MIS generation
- Generation of Key MIS report for Rational Decision making.
- Process Compliance as per Company’s Policies
- SAP implementation at Branches.
- Coordination with Customer & Sales Team for Bad Debt
- Above 90 days O/S follow-up Facilitation.
- Collection Reports like Daily Biz , Collections , Collection Against projection as per commitments
- Issuing Purchase Orders to the Vendors & Invoice Raising
- Modification of Reports for analysis & decision making
- Working in SAP based Enviournment

Reliance Logistics Limited. Mumbai was reporting to Customer Service Head.
22 August 2005 - 15 August 2006.
Sr. Executive - Customer Service :
- Complaint Redressal & Resolution Process.
- Proactive Response to Customer Queries.
- Decreased Client Turn Over.
- Root Cause Analysis and Corrective Actions for complaints.
- Monthly Customer Visit.
- Process Compliance as per ISO 9001-2000.
- Claim Process & Settlement.
- Checking Claim Documents for Correctness and Completeness, forwarding to the Insurance Company.
- Above 90 days O/S follow-up Facilitation.
- Generation of Key MIS reports.
- Improving Customer Service based on Client Feedback through the Development of new Procedures.
- Provide full tracing service to customers and other stations by investigating undelivered, Returned, misrouted, delayed, lost and damaged shipments.

Topsline, (Division of Topsgrup), 1252 India’s First Emergency Response Service, Mumbai, was reporting to
General Manager :
17 August 2004 - 14 August 2005
Co- coordinator - Customer Service
- Swot Analysis - among the competitors.
- Monitoring collection on daily basis.
- Scrutinizing the subscription forms.
- Analysing targets VS Achievements.
- Preparing Daily Sales Submission Report
- Checking the incentives & payment vouchers of sales exe & DSA‘s.
- Forwarding to the accounts for payments.
- Generation of key MIS Reports.
- Handling critical issues like stop payment, non-payment, and short payment.
- Verification of the calls made by sales executives.

Gati Limited, a Leading Cargo Management and Logistics Company, Mumbai, was reporting to Customer Service Manager - West Zone.
13 June 2002 to 14 August 2005
Executive - Customer Service :
- Dealt with customer service concerns and complaints, by phone and in-person.
- Proactive Response to Customer Queries.
- Decreased Client Turn Over.
- Complaint Resolution within the stipulated time frame (as per company norms)
- Handled Major customers like HDFC, PJL clothing (Pepe Jeans), IDBI ,
Mahindra & Mahindra.
- Handled a team of Three Customer Service Trainees and imparting training.
- Making Personalized Visits to Corporate Customers.
- Claim Processing and Settlement.
- Co-ordinating with Zonal Customer Service Managers for Major Issues.
- Worked in an Oracle-Based Environment.
- Generation of Key MIS Reports.
- Root Causes Analysis for Freight Refund Cases, COF & Claim.
- Assisted in the Development of New Policies and Procedures.
- Provide full tracing service to customers and other stations by investigating undelivered, Returned, misrouted, delayed, lost and damaged shipments
Also employed as Personal Assistant to Chief International Officer of Gati International, the International arm of Gati Ltd, positioned at Mumbai, was reporting to directly C.I.O
- Coordinating transactions for all locations across India.
- Assisting C.I.O in drawing out targets and KRA’s for employees.
- Conducting assessment for all employees.
- Generation of key MIS reports.
- Preparing key MIS data for rational decision-making.
- Analysing the profitability and feasibility of contracts before signing.
- Credit Control
1. Monitoring customer wise and age wise outstanding on daily basis.
2. Interacting with regional sales managers and customers for outstanding related issues.

EDUCATION :
Bachelor of Arts with major subject Psychology and History (March 2002), Mumbai.

COMPUTER SKILLS :
- Microsoft Word, Excel, PowerPoint, Outlook Express. & Internet

EXTRA CURRICULAR ACTIVITIES :
- Won second prize in advertising Product Competition.
- Attended LRQA training programme for Corrective Action & Preventive Action.

Place : Mumbai

(Ms.Mittal Parekh)

[pushpraj pandey]

PUSHPRAJ PANDEY
Email.ID :- pushpraj.pandey AT yahoo.coM

Career objective :
To take more responsibility with an organized process Where i could use my potentiality &capabilities to give
A meaning full out put in the development of organization.

Educational qualification :-
10th pass from m.p Board Bhopal in 2007 with 61%
Diploma in IT rgpv university Bhopal in 2011 With 67%

Computer proficiency :-
Basic knowledge of computer.
Basic knowledge C C++ programming

Experience :
(1) 5 Month Experience as a customer care executive teleferformance company in indore
(2) I have present time worked SEO in ashi technology pvt. indore

Personal Details:
Date of worth - 24-12-1991
Language know - Hindi&English
Marital status - singal
Hobbies - playing cricket

Place : Indore

PUSHPRAJ PANDEY