Technical Support Engineer : Resume CV

[Guest-IJT]

SAP BI CONSULTANT
E-Mail Id : Priyadarshini.dasari AT gmail.com
Alternate Email :
Priya_angelina18 AT yahoo.co.in

Career Statement :
Looking forward to Provide quality solutions to major incidents and complex business problems whilst delivering I.T. business systems, infrastructure and testing within scope, budget and tight SLA agreements. Extensive LAN/ WAN/ hardware/ software and I.T. networking experience within an ever changing environment. A regular contributor of ideas and solutions for changes to business processes.

Career Summary :
Accomplished supervisor seeking to leverage background in people management, customer orientation, and productivity and quality management in an entry-level customer service position. Extremely motivated in changing career and eager to contribute to a company's Customer Service department.
“Obtained SAP BI training at SAPTAC institute where I can maximize my training experience, report generating skills , support skills and my teaching abilities.“
“To obtain a position as a software program designer in a challenging environment that utilizes team-work effort for researching, learning and developing new high-tech products. “
“Seeking a position in an office environment, where there is a need for a variety of office management tasks including – computer knowledge, organizational abilities, business intelligence and database program use.”
“To secure a position that will lead to a lasting working relationship in the field of SAP BI.”

Work Experience :
Working as "Tech Support Engineer" for "Hewlett Packard" since "Nov 12th 2007" till "Nov 30th 2010".
Job responsibilities and achievements :
Assisted the clients in handling complex and complicated queries of clients including complaints and feedbacks.
Troubleshooting of LaserJet printer and All-In-Ones related problem (Hardware and software)
Installing printer via network, USB and parallel cable.
Responsible for installation, configuration, managing and maintaining AIO (All In One) printers.
Installing, Configuring, Maintaining, Troubleshooting Network Printers & Scanners.
Installation and Configuration of Various Software.
Troubleshooting hardware devices for compatibility.
Configuring and Troubleshooting TCP/IP.
Providing technical support for printer connected to Laptops, Desktop PC’s and LAN.
Monitored the incoming queries on a daily basis to prepare reports accordingly
Produced business research reports and studies for clients on a contractual basis Worked on training programs for the continuous development in performance(technical,process and call handling skills) for new employees .
Conducting audits on a regular basis to monitor performance of the employees
Worked in coordination with executives and leaders to achieve the targets before deadlines
Handling RD support in india and costa rica.

Achievements :
Winner of Customer Hero Award from the Voice Team across GSCB.
Product specialist for various model.
Recipient of the BEST PERFORMER AWARD from past 6 quarters.
Top Performer in the TEAM.

Educational Qualifications :
BACHELOR OF TECHNOLOGY, (2002-2006)
COMPUTER SCIENCE ENGINEERING
Jyothi Engineering College,Hyderabad
Jawaharlal Nehru Technological UNIVERSITY
Aggregate : 60.08%

Extra Curricular Activities :
Used to participate during my student life and still continuing in singing , painting and outdoor/indoor games .
Member of Employee FUN COMMIITTEE of HP(GSCB).
Skills, Core Competencies & Strengths
Excellent communication skills
Knowledge of computers and software
Knowledge of research tools
Motivational
Teamwork management
Leadership skills.

Professional Cerification :
Volume Ceritification : MFP’s/MONOchrome printer Troubleshooting, certified by HP.
Hobbies

Activities that I do during my free time :
Reading books
Listening to music
Singing
Pencil sketch
chating .

[Guest-IJT]

Name : Mohd Musharraf Rao
Email : cool_mush1984 AT yahoo.co.in

Career Objective :
To be part of a dynamic organization with a healthy and competitive environment so as to ameliorate my technical and professional skills and help the organization grow, and grow along with it.

Professional Qualification :
- Passed B.Tech with 65.48% in 2008 from M.I.E.T (Meerut Institute of Engineering and Technology), Meerut affiliated toU.P. Technical University , Lucknow .
Specialization : Electronics & Comm..
Aggrigate Marks Upto eight Semester : 65.48%

Educational Qualification :
- Passed Xth With 70.50% marks in 1999 from J.P.A.V.M.Inter College Kota Saharanpur (U.P) affiliated to U.P Board.
- Passed XIIth With 67.6% marks in 2001 from Janta Inter College Nagal Saharanpur (U.P) affiliated to U. P.Board.

Areas Of Interest : Signals & Systems, Principal of Communication, Automatic Control Systems

Software Exposure : Basic knowledge of C, C++ and Data Structure.

Hardware Exposure : V.H.D.L

Project : Design of U.A.R T using V.H.D.L

Summer Training : Bharat Sanchar Nigam Limited.(B.S.N.L)
Experience :1. One Year with IBM Global as technical services Executive
Hobbies : Thinking about my future, playing Badminton, making friends.

Strengths :
- I am a laborious person,
- Extremely adaptable with respect to changing situations .
- Positive thinking towards life.
- Optimistic& Honest behavior

[Unregistered]

TUSHAR WAGHMARE
Email : tushar.waghmare358 AT gmail.com

Executive Synopsis :
Quick learner with immense potential to lead a team.

Core Competencies :
Operations Management
Ensuring that the targets are completed on a daily basis and any escalations/handles are taken communicated to the supervisors.
Customer Service & Retention
Ensuring a highquality customer experience, elevating customer satisfaction.

Career Highlights :
Since Feb 2011 to March 2012 with Serco Bpo services Ltd
Customer Relationship Associate
Worked for Blue Star

Profile :
Handling Customer’s Complaints and Raising Complaint requests.
Forwarding the complaint calls to Dealers to resolve the complaints.
Liaisoing between Dealer and Customer till the problem is resolved.
Handling Customer Service Email and VIP / NAD customer mails.
Assisting inbound agents for raising complaints.
Attaching the dealer if not available in complaint.
In absence of the T.L handles the team
Balaji Cars From March 2012 To November 2012
. Worked With Balaji Cars As a Sales Consultant
Mphasis An HP company From Feb 2013 To May 2013
. Worked With Mphasis Bpo

Education :
S.S.C Maharashtra State Board.
H.S.C University of Mumbai.
T Y B.Com Appeared

IT Skill Sets :
Excellent computer knowledge of Hardware and Networking .
Completed the course of MCSE AND CCNA from IT SOURCE,
Passed Microsoft Certified Programmer Exam
Basic computer software knowledge

Personal Details :
Date of Birth : 14/9/1988.
Contact Details : 1 Sai Shraddha bld , Sunil Nagar,DNC Road, Dombivli East.
Languages Known : English, Hindi, Marathi.
Hobbies : Driving and Regular Exercise.
References : To be furnished upon request.

Objective :
To Pursue a career that has good growth potential, a career that will help me improve my qualities and skills, a career in which I can make the best use of my knowledge. I pledge to give my best in the service of the organization

Declaration :
If given opportunity, I assure you that I will work honestly from the fullest of my ability to the entire satisfaction n of my superior.

I herby declare that all the detail furnished above is true and complete to the best of my knowledge.

Date :
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