Food, Beverage Manager F & B : Resume

[Guest-IJT]

Curriculum Vitae :
Bikash Chandra Saha
E-mail : bikash_72 AT hotmail.com

Objective :
To seek a challenging position within an international / national competitive Hospitality Environment as Food & Beverage Manager to invest all my professional expertise, qualification & valuable experience to contribute to the success and growth of the organization I work for and to develop my career to an optimum level.

Professional skill & rewards :
- Total 15 years of experience in the Hotel & Catering environment, mostly in the five star hotels.
- Worked with Hilton chain Hotel for 5 years in Dubai and almost two years with Four Points by Sheraton, Navi Mumbai.
- Good personal relations, communication & coordination skills.
- Good practical and theoretical experience in improving systems & procedures and guests’ relations.
- Participated in the prestigious dinner called “CHAINE DES ROTISSEURS DINER AMICAL” Sept 2002 in Hilton, Dubai
- Awarded Best Trainer of the quarter in November 2003 from Hilton Dubai Jumeirah
- Natural leadership & management qualities coupled with communication & presentation skills.
- Leading & dealing effectively with people at all levels.
- Experience in dealing with people of all nationalities.

Professional Experience :
15th Nov’10 till 10th Feb’11 Assistant Food & Beverage Manager, The Ambassador Mumbai, India
- Worked as HOD in food & beverage department.
- To ensure smooth & successful operation of the department
- To co ordinate and co operate with other departments.
- Menu planning & menu engineering.
- Make strategies for the F&B operations.
- Handling a team of 38 staff members.
- To plan, organize and execute F&B promotions in the outlets and to make incremental revenue.
- Controlling food & beverage cost.
- Handling guest complaint and take necessary actions.
- Maintain hygiene standard in the department.
- Focus on the monthly budget and plan to meet the target for the month.
- Implement Standard operating procedure and maintain the service standard and quality.
- Prepare monthly reports with analysis.
- Control over the Beverage stock level.
- Outlets par stock level to maintain.

16th Feb 2009 till 10th Nov’10 Sr. Assistant Manager Food & Beverage, Four Points by Sheraton, Starwood hotels & resorts pvt. Ltd. Navi Mumbai, Vashi. India.
Job Profile :
- Being a pre opening Manager in F&B department, have worked closely with Food & Beverage Manager. Have done budgeting, Planning to procuring and implementing. Opened all the areas with Food & Beverage Manager.
- In charge for 90 covers Specialty Restaurant “Asian Kitchen” Pan Asian cuisine, 46 covers all day Dinning “Wrapped” specialty street food, 42 covers Bar “Tipplers” Four Points by Sheraton.
- Also take care of the Banqueting, meetings and In room dining operation in absence of the concerned manager.
- 27 team members report me on a daily basis.
- Budgeting and forecasting with the help of sales mix, festivals, promotions, special events etc.
- Prepare monthly sales report of the department, sales analysis, promotion analysis, monthly APC, cover & food and beverage cost analysis
- Ensuring SOP & Brand training is conducted for every team members..
- To maintain the continuous guest interaction, maintaining the relation through the mails, Tele calling etc.
- Guest service feedbacks are analysed, discussed and necessary actions are taken. Focus on 100% guest satisfaction.
- Attend HOD meeting in absence of F&B Manager.
- Coordinating with other departments as in charge in absence of HOD.

15th Sept. 2008 till 31st Jan’09 Restaurant Manager, The Regale, MIDC, Andheri E Mumbai, India. (80 cover Oriental Restaurant & Bar and bar)

18th June 2007 till 30th July’08 Restaurant Manager, The Park Plaza, Royal Plams, Mumbai, India. (150 covers restaurant and bar)

9th Nov 2005 till 31st May’07 Assistant Manager - Restaurant, The Resort
(5 star Deluxe Hotel, Raheja Hospitality), Mumbai, India.
(70 covers Restaurant and 40 covers bar)

7th Aug 2000 till 14th Sept’2005 Head Waiter (Role : Assistant Restaurant Manager) Hilton Dubai Jumeirah, Dubai, UAE.
Job Profile :
- Operation in charge in 134 covers all day Dinning Restaurant, 95 covers Seafood Grill & Snacks bar Restaurant & Bar.
- In charge in absence of Restaurant Manager.
- I had joined as Captain then got promotion to Head waiter.
- Handling more than 32 team member and handling everything related to the team members.
- Build check averages & add-on sales with a particular emphasis on the sale of wine & alcoholic beverages or any promotional item.
- As per the F&B instruction preparing SOP, handling staff training & maintaining service standards.
- Preparing monthly Restaurant Revenue Forecast & Setting up monthly goals & goals result.
- Supervising the actual service in the Restaurant and taking the charge of the operations when the Manager is not on duty.
- Ensure hygiene, safety and good sanitation.
- Creating Restaurant, Bar and Promotional menus.
- Handling the up-selling in the Restaurant & implementing on-going up-selling schemes.
- To ensure that the guests receive prompt, friendly and personalized service.
- Delivering an outstanding 100% guests delight service.

14th June 2000 Till 6th Aug 2000 F&B Captain in Banquets, Le Royal Meridian, Mumbai, India.

15th Jan 1996 to 16th Feb 2000 Food & Beverage Captain, The Retreat (5 Star Deluxe), Mumbai, India.

7th June 1994 to 2nd Nov 1995 The Management Trainee, Sterling Holiday Resort, Kodaikanal, India.

19th Oct 1992 to 19th March 1993 Industrial Trainee, The Leela Beach (5 Star Deluxe), Goa, India.

Educational Qualification :
- Personnel Management & Industrial Relation from NMIMS, Vile Parle, Mumbai, India – 1998 to 1999
- 3 - Years Diploma in Hotel Management (Lucknow) from National Council of Hotel Management, New Delhi, India – 1991 to 1994
- Bachelor of Commerce (B. Com.) from Calcutta University, India – 1986 to 1990

Certificates courses :
- Train the Trainer Certificate course from Hilton Dubai Jumeirah, Dubai, UAE
- Basic & Intermediate Food Hygiene Certificate course from Hilton, Dubai
- Train the Group Trainer Certificate course from Hilton, Dubai
- Spirit Of Service Training Certificate course from Hilton
- Service Excellence Training Certificate course from Hilton
- Computer, Showmen, IDS, FBM & Micros literate.
- Completed 12 online courses from Hilton University.
- Service culture Training at Four Points by Sheraton certificate from Starwood Hotels & resorts.
- Food safety Training certificate from Four Points by Sheraton.
- Outbound Team building certificate course from Four Points by Sheraton.
- Brand Training course from Starwood Hotels & Resorts.

Interests :
- Like to know different People, Listening to Music & Cooking

Bikash Chandra Saha

[Guest]

Good Evening,
Sir i would like to make a professional CV for myself as i have more than 15 years of service in Food and Beverage Department, India and abroad.


thanks
Prakash